Caribbean Roam Easy 

Frequently Asked Questions 





1.      What are the Digicel Roam Easy plans all about?

The new “Roam Easy Plans” allow prepaid and postpaid customers the flexibility to roam in 67 countries around the world with bundled data and reduced voice and SMS rates.

 

2.      Will prepaid and postpaid customers be able to activate old roaming plans?

No, the existing Roaming plans will not be accessible to prepaid and postpaid consumer customers effective August 10th, 2022.

 

3.      How do prepaid and postaid customers activate a Roam Easy plan?

Customers may use any of the methods below to activate a Roam Easy plan;

·        Short Code *160# for prepaid and for postpaid Short Code *246# and then follow the instructions

·       My Digicel App at p.mydigicel.net for both prepaid and postpaid

·        Services menu by dialing *246# for prepaid only

·        By visiting any convenient Digicel Retail Store for prepaid and postpaid for Agent assistance.

 

4.      How do prepaid and postpaid customers check their data bundle balance and Roam Easy plan expiration?

Customers will be able to check their balance by using the following methods;

·        Short Code *120*180# for prepaid and for postpaid Short code *130# 

·        My Digicel App at p.mydigicel.net for both prepaid and postpaid

·        Services menu by dialing *246# for prepaid only

NB: When customers check their balance it will display the available data allotment and expiry date.

 

5.      How do the Roam Easy Plans work?

The new Roam Easy Caribbean and International plans provides prepaid and postpaid customers with data allocations for general internet consumption and reduced rates for voice calls while in eligible roaming destinations.

·       Data Bundles

·       Overage will be blocked for prepaid customers (Opt in required via SMS Notification)

·       Reduced Voice and SMS rates to *eligible roaming destinations

 

6.      Will customers be able to activate an Easy Roam plan if they are not in Barbados?

·        Yes, customers will be able to use the My Digicel App to activate an Easy Roam plan. If the network they are connected to facilitates the UMM, they will be able to use the USSD or UMM to activate an Easy Roam plan.

·        For a better customer experience we highly recommend an Easy Roam plan is enabled while still in your home country which is prior to travel.

 

7.      What are the eligible countries the Roam Easy plans cover?

See table below.

 

8.      Will the Roam Easy Data Bundle roll over if a customer repurchases a Roam Easy plan?

·        Yes, customers are allowed to repurchase a Roam Easy plan once the data allotment has been exhausted.

·        Once the plan has been repurchased before expiry then any unused daya will roll over to the new plan.

 

9.      Will customers receive a notification when they have exhausted their Roam Easy Data Bundles?

·        Yes, prepaid customers will receive SMS Message Notifications once they have used a certain allotment of their bundle voice.

·        Notifications for data usage will be sent to 150MB, 50MB and 0MB.

Notification example: You have 1GB roaming dfata remaining, activate a new Roam Easy plan via p.mydigicel.net or dial *160#

 

10.       Will customers Roam Easy plan auto renew?

·        No, customers will be able to do an early renewal or repurchase the plan before it expires however the plan will not auto renew.

 

11.      Will customers be able to move from one Roam Easy plan to another?

·        Yes, customers are able to transit to any plan at any given time.

 

12.     How do customers access voicemail while Roaming?

·        Dial +12462600000 to access Voicemail - this is charged at standard Roaming Rates

·        Contacting Voicemail while roaming will be charged at the same rate as if calling a Digicel Number.

 

13.      Will customers be able to contact Customer Care while Roaming?

·        Yes, customers can dial +12465303444 in order to contact Customer Care while roaming.

·        Contacting Customer Care while roaming will be charged at the same rate as if calling a Digicel number.

·        Alternatively, you may use the web chat feature within the My Digicel App to contact Customer Care.

 

14.     If customers have Bonus Credit on their account, can this credit be used while roaming?

·        No, Bonus credit is only available while in Barbados and cannot be used while roaming.

 

15.     Will customers be able to use local Data/Minutes plan while roaming?

·        No, local data plan or minutes is only available while in Barbados and cannot be used while roaming.









Roam Easy Caribbean; 22 Countries
 
Anguilla Bonaire Guyana St. Vincent
Antigua Cayman Haiti Suriname
Aruba Curacao Montserrat TCI
Barbados Dominica Jamaica Trinidad and Tobago
Bermuda FWI St. Kitts  
BVI  Grenada St. Lucia  
 
Roam Easy International; 67 Countries (includes Caribbean Countries)
 
Anquilla Bonaire Guyana St. Vincent
Antigua Cayman Haiti Suriname
Aruba Curacao Montserrat TCI
Barbados Dominica Jamaica Trinidad and Tobago
Bermuda FWI St. Kitts  
BVI Grenada St. Lucia  
Albania Egypt Mexico St. Eustatius
Argentina France Netherlands St. Maarten
Australia Germany New Zealand Switzerland
Belize Ghana Nicaragu Turkey
Brazil Greece Peru United Kingdom
Canada Guatemala Portugal United States
Chile Hungary Puerto Rico Uruguay
Colombia Ireland Romania US Virgin islands
Costa Rica Israel Saba Venezuela
Czech Republic Italy South Africa  
Ecuador Malta Spain  
















Fair Usage Policy

Digicel operates a fair usage policy (FUP). It is important to Digicel that all eligible Digicel customers are able to access our Services. Accordingly, we have devised a FUP which applies to all our Services. Digicel may rely on this fair usage policy where your usage of the Services is excessive or unreasonable as detailed in this paragraph. Digicel has developed a threshold for the Services and the related tariffs by reference to average customer profiles and estimated customer usage of the Services (particularly the estimated volume and length of calls likely to be made and data used by end users) (the “Threshold”). If, at the absolute discretion of Digicel, Digicel is of the opinion, that your usage of the Services materially exceeds the Threshold over any period (to be determined at Digicel’s sole discretion), Digicel reserves the right to charge you for the excessive element of your usage at your price plan's standard rate or to suspend, at its absolute discretion, modify or restrict your use of the Services or to withdraw your access to the Services entirely.

This policy applies to:

All Digicel consumer services in Barbados inclusive of but not limited to:

·       Fixed telephony

·       Mobile telephony

·       Fixed broadband/data

·       Mobile broadband/data

·       SMS services

·       Television services

·       Does not cover any of Digicel’s business or commercial offerings.

 

Why Fair Usage?

Digicel’s consumer services are designed and engineered for private non-commercial use by its individual customers. The networks are dimensioned to provide the best quality of service to a maximum number of its customers, on the assumption that customers’ use of the services fall within normal personal use. Whilst Digicel may offer “unlimited plans” for some of these services, “unlimited” should not be construed to mean “any”. The services are NOT designed or intended for unreasonable use such as:

·       Commercial use,

·       Business purposes,

·       Use of devices to reroute calls,

·       Resale of any service from our network,

·       For bridging conference calls,

·       For service to link two or more communications devices together for the purposes of providing a permanent or semi-permanent circuit

·       Voice services other than person to person voice communication

·       Unreasonable use is deemed abuse and in some instances fraudulent use.

Users of the services share some common infrastructure, communication links and other network resources. This fair usage policy is meant to protect the available network resources capable of delivering a service for those who mean to use it as it is intended. In the context of the unlimited plans, the services are there to be used by all subscribers of the plan. However, those who abuse it to the extent that it affects the ability of others use the services are in breach of fair usage and provisions of the policy would come into effect to restrict such users.