Caribbean Roam Easy 

Frequently Asked Questions 

Caribbean Roam Easy plans provides subscribers with benefits of Data allocation for general Internet consumption while in an eligible roaming destination and provides reduced Overage Rates for voice calls.

• Roaming Data Allotment.

• Free Incoming call.

• Reduced PayGo/Overage rate for roaming voice calls.

Note: Rates will be based on zone the country is listed that the call is being made to.

The Prepaid Caribbean Roam Easy plans will be available in the follow durations 3, 7, and 14 Day plans.      

• Caribbean Passport 3 Day Plan - $15 – 3GB

• Caribbean Passport 7 Day Plan - $30 – 7GB

• Caribbean Passport 14 Day Plan - $60 – 14GB

                                                                            

All Prepaid customers are eligible to activate this prepaid Caribbean Easy Roam plan.

 

·No, corporate customers will not be able to activate this plan. 

 

This plan can be activated via My Digicel App, [Website] or UMM *160#

 

No Pre-activation required before arrival in roaming destination, subscriber should be able to activate the plan from any location.

 

There is no limit to the number of times this plan can be activated.

Subscriber can buy multiple of same or other Prepaid Caribbean Roam Easy plans at any given time.

The Prepaid Caribbean Passport Roam plans WILL NOT be allowed automatic renewal.

• Yes a prompt is received to opt-in to auto-renewal.

• Prepaid customers should receive the renewal notification 2 days and 1 day before plan expiry.

• Except for the 3 day plan a notification should be received 24 hours before plans expire.   

• Yes, In the event the data allotments are exhausted before the scheduled notification period, a prompt will be sent with an invitation to purchase a new plan.

• Customers will receive data notifications advising when data allotment will soon be exhausted. Eg. Notification will be sent at [150MB], [50MB] and [0 MB] remaining. 

Yes any unused data will roll over if a new roaming plan is activated.

 

Yes plan expiry notifications will be sent.

Customers can repurchase the same Prepaid Caribbean Easy Roam before it expires.

 

Customers will be able to check their balance via My Digicel App or UMM short code *160# or USSD *120*180#.

 

When data allotments are exhausted customers will receive a PayGo Wall which will block usage until the subscriber opt-in to PayGo data overage usage. Click here for overages rates table.

Customers should be able to use Digi-loan credit to purchase the Prepaid Caribbean Easy Roam Plan.

 

Benefits of the Caribbean Passport is not accessible in the home country.

The Caribbean Roam Easy plans will be available in the following destinations listed in the table below.

Eligible destinations:

Anguilla

Bonaire

Guyana

St. Vincent

Antigua

Cayman

Haiti

Suriname

Aruba

Curacao

Montserrat

TCI

Barbados

Dominica

Jamaica

Trinidad and Tobago

Bermuda

FWI

St Kitts

 

BVI

Grenada

St. Lucia

 

 

Note: Prepaid customers roaming in a country not listed as an eligible roaming plan destination will be standard roaming whether or not a roaming plan is active. Customers roaming in Anguilla, St. Kitts and Montserrat will use data from their local bundle 

- You can dial 12465303444 in order to contact Customer Care while roaming.

 

- Contacting Customer Care while roaming with an active plan, will be charged same rate as if calling a Digicel number.

 

- Alternatively, you may also use the web chat feature within the MyDigicel app to contact customer care.

 





Caribbean Roam Easy (Postpaid)

Frequently Asked Questions 

•  Caribbean Easy Roam plan provides subscribers with benefits of Data allocation for general Internet consumption while in an eligible roaming destination and provides reduced Overage Rates for voice calls.

 

•   Roaming Data Allotment.

•   Reduced PayGo/Overage rate for roaming voice calls.

 

Note: Rates will be based on zone the country is listed that the call is being made to.

•   The Postpaid Caribbean Easy Roam plans will be available in the follow durations 3, 7, and 14 Day plans.             

 

 

Postpaid Caribbean Easy Roam plans

Duration

3 Days

7 Days

14 Days

Price (BDS$)

$15

$30

$60

Data (GB)

3GB

7GB

14GB

 

Region Europe North America/ Digi Caribbean Rest of the World South America Haiti
MOC North America/ Digi Caribbean $2.10 $0.76 $3.60 $3.30 $0.76
MOC South America $2.10 $0.76 $3.60 $3.30 $0.76
MOC Haiti $2.10 $0.76 $3.60 $3.30 $0.76
MOC Europe $2.10 $0.76 $3.60 $3.30 $0.76
           

•  All Postpaid customers are eligible to activate this postpaid Caribbean Easy plan.

 

·       No, corporate customers will not be able to activate this plan. 

 

•     This plan can be activated via My Digicel App, Digicel Barbados website, or UMM *160#

 

•  No Pre-activation required before arrival in roaming destination, subscriber should be able to activate the plan from any location.

 

·   There is no limit to the number of times this plan can be activated.

·   Subscriber can buy multiple of same or other Postpaid Caribbean Easy Roam plans at any given time.

 

•  The Postpaid Caribbean Easy Roam plans WILL NOT be allowed to automatically auto-renewal.

 

•    Yes a prompt is received to opt-in to auto-renewal.  

 

•  Yes, In the event the data allotments are exhausted before the scheduled notification period, a prompt will be sent with an invitation to purchase a new plan.

•  Customers will receive data notifications advising when data allotment will soon be exhausted. Eg. Notification will be sent at [150MB], [50MB] and [0 MB] remaining. 

 

·  Yes any unused data will roll over if a new roaming plan is activated.

 

•   Yes plan expiry notifications will be sent.

•   Customers can repurchase the same Postpaid Caribbean Easy Roam before it expires.

 

•   Customers will be able to check their balance via My Digicel App or UMM short code *160# or USSD *130#.

 

•   When data allotments are exhausted customer will receive a PayGo Wall which will block usage until the subscriber opt-in to PayGo data overage usage as per the rates below:

 

Region Digi Caribbean Haiti
Rate Data $0.30 $0.30

·   Benefits of the Caribbean Easy is not accessible in the home country.

 

•     The Caribbean Easy Roam plan will be available in the below markets:  

 

*Eligible destinations* Table 2: 22 countries 

Anguilla

Bonaire

Guyana

St. Vincent

Antigua

Cayman

Haiti

Suriname

Aruba

Curacao

Montserrat

TCI

Barbados

Dominica

Jamaica

Trinidad and Tobago

Bermuda

FWI

St Kitts

 

BVI

Grenada

St. Lucia

 

              

Note: Postpaid customers roaming in a country not listed as an eligible roaming plan destination will be standard roaming whether or not a roaming plan is active.

 

•    Yes. You can dial 12465303444 in order to contact Customer Care while roaming.

 

•    Contacting Customer Care while roaming with an active plan, will be charged same rate as if calling a Digicel number.

 

•   Alternatively, you may also use the web chat feature within the MyDigicel app to contact customer care.

 

 









Standard Roaming (Prepaid) 

Frequently Asked Questions 

• Standard Roaming (Pay As You Go) with no roaming plan active on account.

• Prepaid customers roaming in an eligible destination without an active roaming plan will be considered to be standard roaming and will be charged the standard roaming rates.

• Prepaid customers roaming in a country not listed as an eligible roaming plan destination will be standard roaming whether or not a roaming plan is active.

• Customers in eligible destination who do not a have an active Roaming plan will be required to accept PayGo charges to browse PAYGO at the standard data roaming rate.  









Standard Roaming (Postpaid) 

Frequently Asked Questions 

•   Standard Roaming (Pay As You Go) with no roaming plan active on account.

•    Postpaid customers roaming in an eligible destination without an active roaming plan will be considered to be standard roaming and will be charged the standard roaming rates.

•   Postpaid customers roaming in a country not list as an eligible roaming plan destination will be standard roaming whether or not a roaming plan is active.

•   Customers in eligible destination who do not a have an active Roaming plan will be required to accept PayGo charges to browse PAYGO at the standard data roaming rate.  

 

Region Europe North America/ Digi Caribbean Rest of the World South America Haiti
MOC North America/ Digi Caribbean $2.10 $0.76 $3.60 $3.30 $0.76
MOC South America $2.10 $0.76 $3.60 $3.30 $0.76
MOC Haiti $2.10 $0.76 $3.60 $3.30 $0.76
MOC Europe $2.10 $0.76 $3.60 $3.30 $0.76








PayGo Wall & Pop-Up

Frequently Asked Questions 

 

The PayGo Opt-In plan will allow subscribers to accept charges for data usage from their main account as per the rates below when no active roaming plan is on the account. Upon activation of the PayGo plan the PayGo Block.

 

Region Europe North America/ Digi Caribbean Rest of the World South America Haiti
MOC North America/ Digi Caribbean $2.10 $0.76 $3.60 $3.30 $0.76
MOC South America $2.10 $0.76 $3.60 $3.30 $0.76
MOC Haiti $2.10 $0.76 $3.60 $3.30 $0.76
MOC Europe $2.10 $0.76 $3.60 $3.30 $0.76
           

Pay As You Go data will be blocked for all roaming subscribers with no active data roaming plan on account.

Customer will receive an UMM Pop-up with the option to Opt-In to use PayGo as well as an option to activate a roaming plan with data. If none of the above options are selected then data access will be blocked.

 

When a subscriber’s device attempts to access roaming data while in a roaming destination with no active roaming plan on account they will not be able to browse or access data. If an attempt is made to browse a PayGo notification Wall will be sent to the customer advising:

 

A.  PayGo is block (No access to data): Pay As You Go data roaming will automatically be blocked for all subscribers; upon retrieval of the PayGo Block notification Pop-Up if an option is not selected PayGo will remain blocked. Customers will not be allowed to browse or access data when the PayGo Block is enabled.

 

B. Buy a plan (upsell roaming plan): An upsell option will be displayed when a customer tries to access data roaming with no active plan. Once the PayGo wall is displayed the customer will have the option “Buy a Plan” to activate a roaming plan of their choice. With sufficient credit on the account the plan selected by the customer will be activated and plan applied to account.

 

C. PayGo Opt-In: If a customer selects the option to Opt-in to PayGo, they will receive a confirmation message advising of the rates associated with the PayGo charges from their main account. The access to PayGo will remain active for 24hours, if the subscriber wishes to continue using PayGo data they will have to opt-in again.

 

 

• The PayGo Wall should allow seamless access to browsing when data is available and instant UMM/Pop-Up Menu when no data is available on account when a browsing attempt is made.

•  The PayGo Pop-Up will be sent once every 4 hours between the hours of 8am to 11:59pm   (home network time).

 

 









Existing Easy Roam & Digi-Roam Plans

Frequently Asked Questions 

 

Upon the launch of the New International Easy Roam plans and Caribbean Easy plans the legacy Easy Roam & Digi-Roam plans will not be available for activation, the following will happen:

•            Plan will not be available in the UMM Menu, USSD, My Digicel App, Web.

•            Subscriber with active legacy Easy Roam & Digi-Roam plans will still have access to use the plan until its original expiration date. These subscribers will not be able to renew these legacy plans.