January 2024

1. Why is Digicel removing GoLoud?

We are focused on refining our product offerings to better meet the evolving needs of our customers.

2. When will I no longer be able to access the app?

The app will be decommissioned on March 31^st , 2024. Any user with an existing plan will be able to use the app until March 31^st, 2024.

3. Will I have to manually delete the app from my phone?

Yes, after March 31^st, 2024 the app will no longer be accessible. You will receive a message when you attempt to open or use the app after this date to advise you to delete.

4. What will happen to my personal data?

Once the GoLoud app is decommissioned all your personal data that has been collected, stored, or otherwise processed by the application will be deleted and removed from our databases. You will be unable to access or recover this data after March 31^st, 2024. For more information on the categories of personal data GoLoud collects, please view the privacy policy.

5. Will I lose all my followed and downloaded podcasts and episodes?

Yes, all downloaded podcasts will be automatically deleted as of March 31^st, 2024, as this content is stored within the GoLoud app.

6. Can I transfer my followed and downloaded podcasts to another streaming app?

No, unfortunately you will not be able to transfer your favourites and downloaded content to another streaming app.

7. Are there any other apps that I can use to listen to podcasts and local radio stations?

Yes, there are several other apps that you can use to listen to podcasts. Many radio stations currently on the GoLoud app have their own streaming platforms. We recommend that you browse your relevant app stores for an app that best suits your podcast and radio listening preference.

8. Will Digicel offer any other music apps to listen to music?

No, Digicel will not be offering any other music, podcast or radio streaming apps at this time.