Mega Value Family Terms and Conditions


"Mega Value Family" Promotion

Terms and Conditions




Start Date: December 3, 2022

End Date: December 31, 2022


These Digicel Mega Value Family Promotion (the “Promotion”) terms and conditions (the “Terms”) apply to you and govern your participation in the Promotion during the period of December 3, 2022 - December 31, 2022 ( the “Promotional Period”). You should read these Terms carefully before participating.


“We” or “us” means [Digicel Barbados Limited], a company registered under the laws of Barbados with registered offices at 2nd Floor Williams Tower, Williams Industrial Complex, Warrens, St Michael. References to “we”, “our”, “us” and “Digicel” in these Terms also include our subsidiaries and affiliates (“Affiliates/Digicel Markets”) from time to time.


“I” or “you” means the person participating in the Promotion, and the parent or legal guardian of the child who will benefit from your participation in the Promotion (and “my” and “your” shall have the same meaning).


By participating in the Promotion, you agree to be bound by these Terms.


These Terms incorporate our Terms of Use and Privacy Policy which you can access via our website.


If you do not agree to or accept any of these Terms, or if you are under the age of eighteen (18) you should not participate in the Promotion.


1.     What is the Digicel “Mega Value Family” Promotion?

The Digicel Mega Value Family Promotion is a limited promotional offering whereby existing prepaid and post-paid customers who participate in the Promotion will be allowed to have a second account added to their existing account for their child (under the age of (16) sixteen) and receive applicable benefits accordingly (collectively called the “Offers”).


2.     What are the Offers?

There are three (3) Offers included in the Promotion:

        i.  The Tween Phone Offerwhereby an existing Digicel prepaid and/or post-paid customer can purchase a mobile device at a discounted rate for their child (under the age of (16) sixteen). Discounted rates are as advertised on each Digicel market website.


        ii.  Mega Value Family Plan- whereby an existing Digicel prepaid and/or post-paid customer can add an additional account to their existing account and receive a dedicated SIM for the applicable second account holder (i.e. their child under the age of (16) sixteen). The Mega Value Family Plan shall include dedicated mobile and data allowances for this second account user which are specified on each Digicel market’s website.


        iii. Mega Value Family Combo- whereby an existing Digicel prepaid and/or post-paid customer shall receive both the Tween Phone Offer and the Mega Value Family plan for the applicable second account holder (i.e. their child under the age of (16) sixteen).


3.     What are the Rewards?

By participating in this Promotion, you can receive these rewards:

        i.  Tween Phone Offer – Discounted mobile device for your child (visit Digicel market website for specified rates).


        ii.  Mega Value Family Plan

            a)   During the Promotion Period only:

                    I.  First Activation - One time 30 Day 2GB Plan for child

                    II.  Second Month - The child should benefit 20% data of any plan purchase by the parent MSISDN given that the subscription to the Family Plan was renewed.

            b)     From the Effective date until November 30, 2023:

                       i.   the allocation of Fifty (50) minutes of voice calls per day to both the primary and secondary accounts for parent to child voice calling only; and

            c)    Post Promotional period: For each additional prepaid and/or post-paid plan purchased by the primary account holder (i.e. parent/legal guardian) after the Promotional Period, an additional twenty (20%) percent of every purchased plan value shall be allotted to the second account (the child) for any use data purposes. This additional 20% offer will become active as at January 1, 2023 and continue until November 30, 2023.


        iii.   Mega Value Family Combo

            1.     A Discounted mobile device for your child; and

            2.     The Mega Value Family Plan as outlined in Clause 3(ii) above.


4.     When does the Promotion start and end?

The Promotion is valid from December 3, 2022 to December 31, 2022. (the “Promotional Period”).


5.     Who can participate in the Promotion?

        a.     Parents/Legal Guardians who are Digicel mobile prepaid and/or post-paid customers; and

        b.     The respective Child who is under the age of (16) sixteen.

The following customers are excluded from participating in the Promotion:

        a.     Post-paid corporate accounts;

        b.     Post-paid customers with overdue amounts or inactive accounts; and


6.     How do I participate in the Promotion?

Follow these steps to participate in the Promotion:

    Tween Phone Offer

                Step 1: Visit a Digicel store.

                Step 2: Complete the Digicel Mega Value Family Promotion Participation & Consent Form via MyDigicel App;

                Step 3: Purchase the discounted mobile device for your child.


    Mega Value Family Plan

                Step 1: Visit a Digicel store. 

                Step 2: Complete the Digicel Mega Value Family Promotion Participation & Consent Form via MyDigicel App;

                Step 3: Upon purchase, a Digicel representative will add the second account (child) to the primary account (parent or legal guardian’s account).

                Step 4: Receive your second account holder (child) SIM.

                Step 5: A Digicel representative will activate the Digicel Mega Value Family on your mobile device.

                Step 6: Continue purchasing a mobile data plan, and your child will receive 20% any use data for up to one (1) year.


    Mega Value Family Combo

                Step 1: Follow the steps to participate in the Tween Phone Offer and the Mega Value Family Plan.


7.     How many children can a parent/legal guardian register for the Mega Value Family Plan?

Only one (1) child can be added to each primary account (parent/legal guardian).


8.     Will I be able to unlink my child’s account from mine?

No, once you link your child’s account to your own, it is permanently linked.


9.     Will I be able to check my Data and Minutes balance?

Yes, you will be able to check your balances for both accounts via the MyDigicel App or UMM service menu.


10.     Do I need to provide proof of a relationship between myself and my child?

Yes. You will also be required to fill out the consent form at (LINK) where you will verify this by signature of the form.


11.     Will I be notified when to participate?

Yes.  During the Promotional Period you will receive daily alerts via SMS, push and/or in-app notification inviting you to participate.



Additional Terms and Conditions

A.     This Promotion is offered for your personal use and not for commercial use.

B.     You are required to use a compatible smartphone to run the App and participate in the Promotion. A compatible smartphone is an Android (OS 4.0 or higher) or Apple (iOS 2.0 or higher) smartphone.

C.    We reserve the right to disqualify you or terminate this offer if, in our sole opinion, the Promotion is being abused.

D.    We reserve the right to modify, extend or discontinue (permanently or temporarily), this Promotion being offered to you, at our discretion.

E.     You are solely responsible for all associated fees and costs incurred by you for connectivity and data usage in relation to your participation in the Promotion, including but not limited to withholding tax or any other applicable tax.

F.     You may not participate in this Promotion while roaming.

G.    We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this Promotion. In the event of us giving notice to you of any such changes to or cancellation of the Promotion, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or the MyDigicel mobile application. Any such notification shall be effective immediately or as of the date referred to in such notification.

H.    You acknowledge and agree that we may collect, store, share, and otherwise process any personally identifiable information that you provide about yourself (and any minor for which you have guardianship) during the Promotion and the mobile services application and registration process, including, but not limited to, names, ages, mailing addresses, phone numbers, and email addresses. We will use this information in accordance with our privacy policy (, including for managing and administering the Promotion, verifying your age, identity, and postal address, or registering you for a product or service.   By entering this Promotion, you consent to the use of your personal data A.     by Digicel and/or any agent appointed by it to assist with running the Promotion for the purposes of administration of the Promotion (including publishing your full name and country and/or disclosing it to third parties on request if you are the Selected Customer) and any other purposes to, which you have consented.

I.     You agree to take part in any promotional, marketing or publicity activities or events reasonably requested by Digicel.  By participating in the Promotion, you consent to the use of your name, likeness, image, photograph for any and all programming and/or publicity or advertising purposes, commercial or otherwise, in all media and formats used by Digicel’s or its agencies, without further compensation, throughout the world in perpetuity. If you refuse to do so, you forfeit your right to claim the prize if you are selected as the winner.

J.    For customer support, or to report a problem or send us your feedback, please visit the “Support” or “Contact Us” options in the App.