Christmas
Making Real Connections Promotion
Launch Date: November 7, 2025
End Date: January 4, 2026
This “Making Real Connections Promotion” (the “Offer”) terms and conditions apply to you
and govern your participation in the Offer. You should read these FAQs and Terms carefully
before participating in the Offer.
“We” or “us” means Digicel Grenada Limited, a company registered under the laws of
Grenada with registered offices at DIGICEL GRENADA Point Saline, St. George, Grenada].
References to “we”, “our” and “us” in these Terms also includes our subsidiaries and
affiliates (“Affiliates”) from time to time.
“I” or “You” means the person entering or participating in the Promotion (and “my” and
“your” shall have the same meaning).
By participating in the Offer, you agree to be bound by these Terms.
These Terms incorporate our Privacy Policy which you can access on the Digicel website:
https://www.digicelgroup.com/en/privacy-and-trust-centre
https://www.digicelgroup.com/en/terms-of-use
Privacy Policy If you do not agree to or accept any of these Terms or if you are under the age
of eighteen (18), you should stop participating in the Promotion immediately.
1. What is the Making Real Connections Promotion ?
For a limited time between November 7, 2025, and January 4, 2026 (the
"Promotional period”), customers who complete one of the qualifying activities will
have a chance to win one of 40 weekly prizes or one of 2 grand prizes.
2. Who can Participate in the Promotion?
a. Digicel customers who have activated a prepaid plan;
b. Digicel customers who sign up for postpaid or D+ service;
c. Digicel customers who pay their bill in full on time;
The following persons cannot participate in the Promotion:
a. Corporate and business account customers;
b. Any person who is not a legal resident of BVI; and
c. Any person under the age of eighteen (18).
d. Employees/families of employees of Digicel (i.e immediate family members eg.
Father, Mother, Sister, Brother) and employees of affiliated companies associated
3. How do I Participate in the Promotion
You can participate in the promotion by activating a 14-day or 30-day prime ultra
plan, signing up for postpaid or Digicel+ and paying your bill in full and on time.
4. Will I be notified when to participate in the Promotion?
Yes. You will be notified during the promotional period via media advertisements an
5. How and when will Winners be selected and announced?
Winners will be selected weekly at random draw from the complete listing of all
eligible participants during the Promotional Period. The selection will take place on
in accordance with the draw dates below, at the Digicel Head Office at Point Sales,
St George’s, Grenada. The selected customers will then be notified via telephone.
40 Weekly Prizes: Customers can choose between cash or prize: Up to $40,000 cash or
non-cash (Telco) prizes – Unlimited data for 1 year (Prepaid), Free Subscription for 1 year
(Postpaid or D+), Smartphone (iPhone)
2 Grand Prizes: 50,000 cash - 2 winners ($25,000 each)
7. Can I enter multiple times?
Yes. You can enter the draw multiple times for weekly prizes once qualifying action is
completed to increase their chances of winning.
Weekly winners will be excluded from grand prize draws.
8. What do I need to know about collecting my prize if I am a winner?
a. If you win, a Digicel representative will contact you by telephone.
b. A maximum of two (2) attempts will be made to call you within a period of twenty-four (24)
c. During the telephone call, our Digicel Representative will advise you where and how to
d. You will be required to provide a government-issued identification in the form of a Passport,
Driver's License or National Identification Card.
You agree that if you are a winner, you will permit photographs of you to be taken and for
your image, likeness and name (your “Likeness”) to be used for public relations and
marketing purposes free of cost, including the publishing of your Likeness on social media,
mainstream media and other platforms that we may choose. If you refuse to do so, you
acknowledge that this will result in forfeiture of your right to claim the prize.
9. Can someone collect the prize on my behalf?
No. You must collect this prize in person.
10.What happens if the prize is not claimed?
If you win you will have seven (7) days in which to claim your prize. If the prize is not
claimed within the allotted time then another winner will be selected.
Additional Terms and Conditions
A. This Promotion is offered for personal use and not for commercial use and you
agree not to sell any prizes redeemed through this Promotion.
B. Warranty and support information will be included in product packaging where
C. For customer support, or to report a problem or send us your feedback, please
contact us via the My Digicel mobile application.
Digicel | The perfect Postpaid Plan from Digicel | Grenada
D. You are solely responsible for all associated fees and costs incurred by you for
equipment, connectivity and data usage in relation to your participation in the
E. We reserve the right to award any forfeited or unclaimed prize to the next
qualifying customer selected in the same manner as the first winner.
F. We reserve the right to terminate this offer if, in our sole opinion, the Promotion is
being abused, whether on a commercial basis or otherwise, general abuse
deemed as an attempt to undermine the integrity of our services.
G. We reserve the right to modify, extend or discontinue (permanently or temporarily),
this Promotion being offered to you at our discretion.
H. Any personal data relating to you will be used solely for the purposes of this
Promotion by Digicel and/or by any agent appointed by us to assist with running
the Promotion on our behalf and will not be disclosed to a third party for any other
purpose without your prior consent. By entering this Promotion, you consent to the
use of your personal data by Digicel and/or any agent appointed by it to assist with
running the Promotion for the purposes of administration of the Promotion
(including publishing your full name and county and/or disclosing it to third parties
on request if you are selected) and any other purposes to which you have
consented. To see our Privacy Policy visit: www.digicelgroup.com.
I. Except in the event of its negligence, neither Digicel, nor any other person or party
associated with the Promotion, their associated companies, agents, contractors
and sponsors or any of its personnel involved in the Promotion, shall be liable
whatsoever for any loss or damage incurred or suffered, death or personal injury
suffered or sustained, or costs incurred, arising from either participation in the
Promotion or from claiming or collecting any prize.
J. We reserve the right to, at any time, with or without notice, vary or cancel the
terms and conditions of this Promotion. In the event of us giving notice to you of
any such changes to or cancellation of the Promotion, it shall suffice for us to give
you notice via messages to your handset/phone or to post such notification on the
Digicel website or the My Digicel mobile application. Any such notification shall be
effective immediately or as of the date referred to in such notifications.
K. The terms and conditions which apply to you are those published on the Digicel
website at the time that your subscription is most recently activated. These Terms