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Terms of Use

1. Definitions

1.1 These words mean the following “Account” the account where we record your credit and charges and personal details. “Content” all information whether textual, visuals, audio or otherwise appearing on or available through the Service including supplied between content providers. “Contract” the application form, these terms and conditions and our current Price List. “Deposit” means the sum you will be required to pay in order to be connected or reconnected (after Suspension of the Service) to the Network which is refundable once (a) the Minimum Period has elapsed (b) the Agreement is duly terminated in accordance with the terms herein and (c) all monies due to us have been collected; IP Rights” means copyrights, trademark and other relevant proprietary and intellectual property rights.; Minimum Period” a 24 month period, or such longer period agreed between ourselves in writing; “Optional Services” all goods, products and value added and other services provided by us in addition to cellular telephone services as set out in the application form; “Phone” a mobile phone and SIM approved by us for connection to the Network; “Price List” a periodically updated publication which lists our current Tariffs for Services; “Network” the mobile telecommunications system run by us in St. Lucia. “Registration” our acceptance of your application for Service. “Register” has a corresponding meaning. “Rate Plan” a bundle of airtime and supplementary Services (if any) offered to you for an agreed monthly fee; “Roaming” making and receiving calls whilst abroad via a local network operator; “Service” the cellular telephone services and the Optional Services provided by us to you, the Network; “Suspension” the temporary disconnection placed by us on some and/or all the Services you normally use (except calls to emergency services); “Suspend” has a corresponding meaning; “Tariffs” all charges for Service as published in our periodically updated Price List. “User Guide” any guide or documentation supplied with your Phone either by us or the manufacturer of your Phone explaining how the Service works and/or how to use your Phone; “we” , “us” and “our” Digicel (St. Lucia) Limited, having its principal place of business at Rodney Bay, Gros Islet, West Indies registered in St. Lucia; and “you” and “your” the person set out in application for, including persons we reasonably believe are acting with your authority or knowledge.

1.2 The Price List contains explanations, notes and conditions that form part of this Contract a copy of which is available when you purchase your Phone or may be obtained from us.

1.3 This Contract constitutes a legally binding agreement between you and us that will be effective on the Registration date until the end of the Minimum Period. At the end of the Minimum Period, Service will be supplied to you until the Contract is terminated. By using the Service you agree to be bound by the Contract.


2. Credit Assessments and Deposit

2.1 All applications for Registration are subject to a credit assessment. If in our assessment you do not meet our credit requirements we reserve the right not to Register you or require a Deposit from you. We accept no responsibility for the accuracy of information provided by credit reference agencies. Nor do we accept any liability for the consequences of our declining to register you. If we request Deposit we will not pay interest on it. Without prejudice to any other rights or remedies available to us under this Contract, at law or in equity, we may off-set the Deposit against amounts due by you. The Deposit is refundable if this Contract has been duly terminated after the Minimum Period provided that you have paid all amounts due to us.


3. Provision of Service

3.1 Service is not available in all parts of St. Lucia or in all the other countries. The quality and availability of Service may vary from place to place and time to time. Service is not fault free and may be affected by factors outside our control, including but not limited to physical obstructions, geographic and atmospheric conditions, radio interference and faults on other telecommunications systems connected to our Network.

3.2 The Network and the Services may from time to time require upgrading, modification, maintenance or other work, which may result in partial or complete non-availability of Service.

3.3 We may vary Content or the technical specification of Service from time to time.

3.4 As part of the Service we provide you with access to Content. Under no circumstances will we be liable for any losses, damages, costs, or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in Content, or the provision of Content, for which a third party is responsible. We agree to rectify any such problems in the Content over which we have operational content after it has been notified to us as soon as we can. If you do notice a fault or error in the Content over which we have operational control, please notify the fault to us.

3.5 You are solely responsible for evaluating the accuracy and completeness of any Content and the value and integrity of goods and services offered by third parties over the Service. We will not be a party to nor in any way be responsible for any transaction concerning third party goods and services.

3.6 You may only use Content in a way that does not infringe IP Rights of others (“Approve Use”) and you must comply with all other instructions issued by us regarding use of Content. You shall not store, modify, transmit, distribute, broadcast or publish any part of the Content other than for an Approved Use. The reselling, copying or incorporation into any other work of part of all the Content in any form is prohibited save you may print or download extracts of Content for your personal use only.


4. Your Termination Rights

4.1 You may terminate this Contract after the Minimum Period by giving us at least 30 days prior written notice.

4.2 If you terminate this Contract prior to the expiration of the Minimum Period you agree to pay us: (a) all charges that are due, plus (b) a lump sum equivalent to all of the monthly subscription charges still remaining up to the end of the Minimum Period.


5. Payment for the Service

5.1 We reserve the right to: (1) amend the invoice period by providing you with at least thirty days’ notice (2) and to submit an interim invoice to you if your credit limit is exceeded.

5.2 Bills are sent to the billing address found on the application form, unless you notify us in writing.

5.3 You must advise of any dispute on a bill before the date it becomes payable (date stated on your bill). Failure to do so before paying the bill means that you will be liable for those charges. Any disputed charges brought forward after such date will be investigated and you will be notified of the results. If charges are incurred in error, a credit will be applied to your Account.

5.4 Payment is due on the date for payment stated on your bill. You must pay your bill by that date. If payment is overdue we may charge interest at a monthly rate of 2% above the prime interest rate of the Bank of Nova Scotia. (Or the maximum rate permitted by law) calculated monthly from the date of which payment was due until the date of actual payment. We reserve the right to make a change for reasonable cost (including attorney and collection agency fees) incurred by us for late payment, non-payment of bills, for return fees should your method of payment be dishonored, or in enforcing our rights hereunder.

5.5 We may apply a credit limit to your Account and Suspend Service if it is exceeded. We may alter your credit limit by advising you. For avoidance of doubt, you are liable for charges incurred in excess of your credit limit. If your Service is not automatically suspended upon reaching and exceeding your credit limit you will still be liable for all charges incurred thereafter.

5.6 Where tariffs include inclusive minutes, which apply to certain types up to a monthly limit, unused inclusive call minutes cannot be carried forward from one month to the next. Eligible calls will be set against inclusive minutes in the order in which such calls are made.

5.7 Monthly charges incurred for periods of less than a month will be calculated on a pro-rated basis.

5.8 Call charging rates that vary according to time of day (“Band”) which extend across more than one Band are billed according to the duration of the call in each Band multiplied by the applicable tariff for the Band.

5.9 Calls are charged In 1 second increments rounded up to the nearest second and then to the nearest cent (unless otherwise stated in the Price List).

5.10 You will be responsible for paying all charges on your Account, whether or not incurred by you personally. Notwithstanding Clause 5.10 you will not be liable for charges incurred on your Account after you have notified our customer department that the Phone or SIM is lost, stolen, damaged or destroyed.

5.11 While roaming you will be charged for incoming calls (including calls to voicemail) to send text messages, and you may be charged to receive text messages. Roaming charges may include minimum charges and vary depending on the foreign network used and exchange rates. You will be liable to pay roaming charges regardless of your choice of Optional Service.


6. Your Responsibilities

6.1 You agree: (a) and warrant that all factual information provided by you is correct; (b) to take adequate precautions to prevent damage to, or unauthorized use or theft of the Phone; (c) that the telephone numbers and SIM allocated to you remains your property; (d) not to interfere with the SIM for any reason; (e) at our request, to return the SIM to us, or anyone acting on our behalf; (f) to comply with all reasonable requests by us (or our agents) particularly in relation to the investigation of fraud or other offences or as required by law or in legal proceedings; (g) not to act in a way, whether knowingly or otherwise, that will impair the operation of the Network or any part of it, or put it in jeopardy; (h) to give us (or our agents) information we (or our agents) reasonably ask for, including but not limited to, security checks before providing you with information about the Account; (i) to follow reasonable instructions we give you; (j) to use the Phone exclusively with our Service; (k) not to do anything intended to avoid or evade our legitimate charges; (l) not to do anything that is intended to, or results in, or is likely to bypass our Network and/or Service; (m) to inform us in writing if any information on your application form changes; (n) to exclusively use the Phone and SIM in St. Lucia other than when Roaming with our Service; (o) not to export the Phone for profit.

6.2 You agree not to use the Phone or Services; (a) other than as described in the User Guides or instructions issued by us (or our agents) from time to time; (b) for anything unlawful, immoral or improper; (c) with equipment we have not approved for use with our Network; (d) other than in accordance with all relevant laws and regulations; e) to send, receive, upload, download or otherwise facilitate material which is offensive, indecent, defamatory, of a menacing nature, a nuisance, a breach of privacy or unlawful; (f) to access or use Content that infringes the rights of others; (g) other than in accordance with acceptable use policies of any connected systems and (if appropriate) any relevant Internet standards; and (h) in a fraudulent or improper manner.

6.3 If the Phone or SIM is lost, stolen, damaged or destroyed or used without your authorization you agree to inform our Customer Care department immediately. In such an event; (1) we will be under no obligation to replace the Phone or SIM and if we do so a charge may be imposed; and (2) you will be liable for charges incurred on your Account up until you have informed our Customer Care department that the Phone or SIM is lost, stolen, damaged or destroyed.

6.4 You must tell us immediately by advising us in writing if anyone makes or threatens to make a claim or issue legal proceedings against you relating to your use of the Service or the Content.


7. Our Termination Rights

7.1 In addition to anything else we can do we can terminate this Contract or at our absolute discretion Suspend Service without warning; (a) if you fail to pay your bill when due; (b) if you fail to pay Deposit when due; (c) if you fail to comply with this Contract in a material way; (d) if you fail a credit assessment we reasonably consider necessary from time to time; (e) if you are subject to a bankruptcy order. Become insolvent, or make any arrangements with or for the benefit of your creditors: (f) if you report your Phone lost, stolen, damaged or destroyed; (g) if you do not comply with the provisions of Clause 6 and/or 11; (h) at any time after the Minimum Period by giving you at least 30 days prior written notice; (i) if any information you provided is false or misleading. If Services are suspended pursuant to this Clause we may charge you a fee prior to reconnecting you to the Network.


8. Things We May Have To Do

8.1 Occasionally we may have to: (a) alter the telephone number associated with the SIM, or any other name, code or number associated with the Service. (b) Suspend the Service for operational reasons, in an emergency, or for your security (c) bar certain numbers from the Service in order to prevent fraud or in circumstances where we would suffer direct loss.


9. Liability

9.1 Nothing in this Contract excludes nor limits; (1) our liability for death or personal injury to any person resulting from our own negligence or one of our agents; or (2) any liability that by law cannot be excluded.

9.2 We will not in any event be responsible or liable whether in contract, (or) otherwise, for any loss or damage which is; (1) indirect and/or reasonably foreseeable; (2) purely economic, social, punitive loss or damages (whether foreseeable or not) or any other form of economic loss arising from our performance or non-performance of our obligations under this Contract, or (3) not our fault or our agents’ fault.

9.3 We will not in any event be responsible or liable if we are unable to carry out duties to provide Service because of factors beyond our control including, but not limited to the following; (a) Acts of God; (b) outbreak of hostilities, civil riots, acts of terrorism; (c) act of any government authority (including refusal or revocation of any license or consent), (d) power failures, failure or breakdown of plan, machinery or equipment; (e) default or failures of suppliers, subcontractors or other telecommunications operations; (f) theft, malicious damage; (g) industrial action of any kind.

9.4 Subject to Clause 9.2 we limit our legal liability up to a maximum of XCD $2,000 per claim or a series of related claims for any loss or damage which is; (1) direct financial loss; or (2) direct physical damage to or loss of property resulting from our breach of contract or negligence while providing Services.

9.5 Each provision of this Clause operates separately. If any part is found by a Court to be unenforceable or inapplicable (in whole or in part). If other parts will continue to apply.

9.6 If we offer goods and/or services as agents of any principal provider(s), we will accept neither responsibility nor liability to you for the performance, loss of profit, emotional or mental distress or disappointment, or provision thereof by such providers so long as we have identified the providers to you and identified ourselves as agents.

9.7 This Clause will apply even after this Contract has ended.


10. Changes to the Contract

10.1 We may modify this Contract and the tariffs at any time (including introducing charges for aspects of the Service previously provided for by giving you thirty (30) days’ notice. If you do not give us notice within thirty days of our notifying you of any change(s), you will be deemed to have accepted the change and will thereafter be billed accordingly.

10.2 You may terminate this Contract if we vary its terms, resulting in an excessive increase in the Charges or changes that alter your rights up to this Contract to your detriment. In such cases you would need to give us written notice within thirty (30) days of us telling you about the change. However this termination right does not apply if; (1) we increase the Tariffs once in any 12 month period by more than the percentage increase in the St. Lucia Retail Price index for the preceding 12 months; (2) the change is required as a direct result of a court order, legislation, statutory instrument, government regulation or license; or (3) if the changes relate to an Optional Service. If the change relates to an Optional Service you may cancel the affected Optional Service by giving us notice in writing within thirty (30) days of us telling you about the changes. Clause 4.2 will not apply if this Contract is terminated pursuant to this clause 10.2.


11. Phone Locking

11.1 Your Phone is locked to the Network. You agree not to unlock or have a third party unlock the Phone without our express prior written consent. In addition, attempting to unlock your Phone may result in your Phone becoming permanently blocked. We accept no responsibility for any Phone blocked in this way.


12. Use and Disclosure of Information

12.1 You authorize us to: (a) obtain any information required relative to your credit history or application for credit and any source is authorized to provide such information, (b) to disclose to debt collection agencies, credit reference agencies, credit bureaus, security agencies, credit providers and/ or other communication companies, or any other business or person in any jurisdiction information about you, your use of the Service, how you conduct your Account and details of your performance in meeting your obligations hereunder; (c) make any disclosure required as a result of any order of any court of competent jurisdiction or by statutory authority.

12.2 You agree personal data provided to you to us can be used, analyzed and assessed by us and selected third parties for marketing purposes including amongst other things, to identify and offer you by any means, products, services and offers that we think might interest you. If you do not wish your details to be used in such a manner notify us in writing stating your name, address and mobile telephone number.


13. Internet Access

13.1 If you have a Phone that enables access to the Internet (“Internet Phone”) the following terms and conditions also apply to you; (a) Certain parts of the Service may only be available by registering with us or an ISP; (b) we or our contractual partners may provide links to other web sites or resources. We neither accept responsibility for third party web sites or resources nor endorse their Content; (c) you understand that all the Content made available (directly or indirectly) on the Internet using the Service whether publicly posted or privately transmitted, is the sole responsibility of the person from which such Content originated. This means that you, and not us, are entirely responsible for all Content that you upload, email or otherwise transmit via the Internet Phone or the internet; (f) your dealings with, and interest in, promotions, services, or merchandise found by using your Internet Phone on or via the Internet are solely between you and the person with whom you are dealing. We will not be responsible for any losses or damages that may arise from any such dealings with third parties. Access to secure financial transactions will be dependant on the make and model of your Phone and the third part supplier of the Content. We will not be responsible for any losses or damages that may arise from any such dealings with third parties.


14. General

14.1 This Contract supersedes all prior representations, arrangements, understanding and agreements between ourselves (whether written or only relating to the subject matter hereof and sets forth the entire and complete understanding between ourselves relating to the subject matter hereof.

14.2 You agree that the telephone number associated with the SIM may be displayed by our Network on receiving handsets and that unless you inform us in writing to the contrary stating your name, address and mobile telephone number we may include said number in directories.

14.3 You may not transfer or try to transfer any of your rights and responsibilities hereunder unless we agree in writing beforehand. We may assign our rights to your Contract only if such assignment is on terms which are at least as advantageous to you as those set out in your Contract.

14.4 We or our agents may record or monitor conversation between you and us (or our agents) for training quality, control or our lawful business purpose.

14.5 Any concessions of extra time that we allow you only apply to the specific circumstance in which we give it. It does not affect our rights under this Contract in any way.

14.6 Any notice you are required to send to us may first be communicated verbally to our Customer Care department provided that this verbal communication is followed within a reasonable period of time with a written communication at the address set out above.

14.7 Any notices we are required to send you may be provided without limitation, by (a) post, (b) facsimile, (c) voicemail, (d) email, (e) text, (f) other form of electronic message, or (g) national advertising campaign. Any such Notice will be deemed served 48 hours after it is sent, or on earlier proof of delivery. All invoices and notices served by post will be sent to the address given by you on Registration unless you notify us of a change to this address. Any waiver, concession or extra time we may allow you is limited to the specific circumstance in which it is given and does not affect our rights in any other way,

14.8 If either you or us fail to enforce any rights under the Contract, it shall not prevent either you or us (as the case may be) from taking action later.

14.9 If a clause in this Contract is found to be invalid or unenforceable in whole or in part for any reasons whatsoever if shall not affect the validity and enforceability of the remainder of this Contract and shall whenever allowed by the context be deemed to be replaced by such valid enforceable clause whose contents are as close as permissible to those of the invalid or unenforceable clause.

14.11 You acknowledge that you have read and understood and assented to the Privacy Policy posted on Digicel’s website at http://www.digicelgroup.com/lc/en/mobile.html

14.12 The laws of St. Lucia apply to this Contract and any dispute will be settled in the courts of St. Lucia.

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