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The APN is the gateway that allows the mobile device to seamlessly access the internet as if you were using a computer.  In the event that your data is not working when you have inserted your SIM card, please check the APN settings or Internet settings on your mobile device.        

 

Here's how you can add the APN (Internet Settings) in most devices:  

1. Go to Settings >More/More Networks > Mobile Networks > Access Point Names.  

2.  Select Add.  

3.  Type in 'web.digiceloecs.com' in the APN slot. No username or password is needed.  After the information is entered, select More > Save .

4.  Finally, select the newly added Internet Access Point and restart your device.  

 

Different phones have different settings. For your own phone, you can choose one of these options to guide you further: 

 

 

 

Android

Step 1. Select 'Apps' and go to 'Settings'.

Step 2. Select More or More/Cellular Networks.

Step 3. Select 'Mobile Networks', select Access Point Names or APN.

Step 4. Reset to default and select 'reset' to confirm. 

Step 5. Add APN: web.digiceloecs.com.

Step 6. Select 'default' as the APN Type. Select 'More' and 'Save' .

Step 7. Restart your handset.

 

 

 

 

Apple

Step 1. Go to 'Settings'.

Step 2. Go to 'Mobile/Cellular Data, select 'Mobile/Cellular Data Options'.

Step 3. Select 'Mobile/Cellular Data Network'.

Step 4. Select 'Reset Settings' then 'Reset'.

Step 5. Return to 'Mobile Data Options' Menu. Select 'Mobile/Cellular Data Network'.

Step 6. In the APN slot, put in web.digiceloecs.com.

Step 7. Restart your handset.

 

 

Blackberry

Step 1. Select 'All'.

Step 2. Select 'Options'.

Step 3. Scroll to and select 'Device'. Scroll to and select 'Advanced System Settings.

Step 4. Scroll to and select 'TCP IP'.

Step 5. Click the 'APN Settings Enabled' checkbox.

Step 6. Enter web.digiceloecs.com.

Step 7. Select 'Option button' and Select 'Save'.

Step 8. Restart your handset.

 

 

 

Windows

Step 1. Swipe Left.

Step 2. Scroll to and select Settings.

Step 3. Select 'Network & wireless' and Select 'Mobile & SIM'.

Step 4. Scroll to and select 'SIM Settings'.

Step 5. Scroll to and select Public. Select 'Add an Internet APN'.

Step 6. Enter web.digiceloecs.com.

Step 7. Scroll to and select 'Save'.

Step 8. Restart your handset. 

 

If you have followed the instructions above and you are still unable to access your data you can dial *140# and select the balance option in the menu to check your remaining data balance. Once you have depleted your data you will experience slow data speeds. In there you can also activate a data plan.

If all previous steps provided don't resolve your issue you can speak to any one of our friendly customer care agents via our Live Chat service.

You can track all your transactions, calls, texts and data using the My Digicel App and the Self Care App.

Here is how easily you can do it on the App!

Step 1.  Log into the My Digicel App    

Step 2.  Select the options button at the top left hand corner of the app, then select ‘My Charges’.  

Step 3.  All transaction details will be listed below ‘Transactions’ and will show your recent calls, SMS and data transaction history. You can also view plans and promotions that were activated by clicking 'Purchase History'. 

Get detailed instructions on how to check your transactions on the My Digicel App.