SIM Life Cycle Terms & Conditions
Terms and Conditions
Product Launch Date: July 30, 2024
Product Update Date: October 24, 2024
Service Type: Acquisition, Usage
Customer Type: New & Existing Prepaid Subscribers
Any customer with a prepaid number must recharge his account every 90 days to keep their account active. If a customer uses a number and does not follow these processes, after a minimum of 180 days the customer, the number will be deleted from the system. The SIM card will then be recycled which means a number that you have been using will be recirculated for purchase in the stores.
For a better understanding of the cycle life of your SIM card, please read the steps below:
| SIM CARD LIFE CYCLE | Description |
|---|---|
| Active account | The customer can use all services on his mobile (Calls, Data Usage, SMS etc.) |
| Account Inactive | After airtime has expired, the customer cannot make calls, use data or send SMS, etc. However, he can receive calls and SMS. To make the account active again, the customer just needs to recharge it by using one of our recharge methods. |
| Expired Account | Account blocked; the customer has gone more than 120 days without recharging. The customer cannot make or receive calls, use data, or send or receive SMS. Credit remaining the account will be removed at the end of the period. To make the account active again, the customer needs to recharge using one of our recharge methods. |
| Deactivated Account | The Number has gone more than 180 days without being recharged or used. There is an OPPORTUNITY to reclaim the number in question if it is not yet on sale in stores, among other reasons. To know the information to provide to recover the number, click Here*(question 17). |
| Recycled Number | The customer can no longer retrieve the number as it is already available in the store for resale. To use Digicel services again, the customer will have to purchase a new SIM card at a cost of $15.00. |
| New SIM Activations | # of Days on the Network |
|---|---|
| New Customer | 60 Days |
| Recharge Amount | No. Of Days on the Network |
| Top up $5 - $200.00 | 90 Days |
How do I get a "Recycled Number?
Any customer who has a prepaid number must keep his account active by using it regularly, and make transactions on it such as: calls, data usage, SMS, recharge. If this is not done after a certain amount of time, the number will be recycled. Which means, after the expiration of the time obtained from the last recharge, plus the 120 days generally given, the customer will automatically lose the account; This number will be listed in the "Non-Existing Number" list.
Customers who want to reactivate an "Expired Number" after a period inactivity, must make a request to rejoin by visiting one of our Retail Stores and provide the following information to verify if the requested number is available:
1. Full name (first and last name) of the owner
2. The number the customer would like to retrieve
3. The ICCID number on the SIM card starts with 8901
4. Last 5 Frequently dial numbers
5. Date & Place of purchase
6. Last top up amount