SIM Life Cycle Terms & Conditions
Terms and Conditions
Product Launch Date: August 12th, 2024
Service Type: Acquisition, Usage
Customer Type: New & Existing Prepaid Subscribers
All customers with a prepaid number must recharge their account every 30, 60 or 90 days (the “Specified Time”) to keep their account active. If you are a prepaid customer and you have failed to recharge or actively use the number assigned to you to make calls, use data or send SMS (“Cell Phone Services”) for a period of 180 days your number will be deleted from the system. Following the deletion the SIM card will then be recycled which means your number will be recirculated for purchase in the stores.
For a better understanding of the cycle life of your SIM card, please read the steps below:
| SIM CARD LIFE CYCLE |
|---|
| Active account |
| Account Inactive |
| Expired Account |
| Deactivated Account |
| Recycled Number |
| Airtime Validity(# of Days on the Network) |
|---|
| New Customers |
| New Sim Activation |
| New Customer |
| Existing Customers |
| Recharge Amount |
| Top up $5-$9.99 |
| Top up $10 - $49.99 |
| Top up $50 - $200.00 |
*How to reactivate a "Recycled Number"?
Any customer who has a prepaid number must keep his account active by making a recharge to the account. If this is not done after a certain amount of time, the number will be recycled. Which means, after the expiration of the time obtained from the last recharge, plus the 120 days generally given, the customer will automatically lose the account. This number will be listed in the "Non-Existing Number" list.
Customers who want to reactivate an "Expired Number" after a period inactivity, must make a request to rejoin by visiting one of our Retail Stores and provide the following information to verify if the requested number is available:
Full name (first and last name) of the owner
The number the customer would like to retrieve
The ICCID number on the SIM card starts with 8901
Last 5 Frequently dial numbers
Date & Place of purchase
Last top up amount