Family Plans Terms and Conditions

Fequently Asked Questions

 Digicel Family Plans

Launch Date: April 1st, 2026

Service Type: POSTPAID

Customer Type: Postpaid/Prepaid – New, Existing Customers

These Frequently Asked Questions (FAQs) and Terms and Conditions (the “Terms”) apply to Digicel’s Family Plans. We encourage you to carefully review these FAQs and Terms before signing up.

“Digicel,” “we” or “us” refers to Digicel (Barbados) Limited, a company incorporated under the laws of Barbados, with its registered office at 2nd Floor, Williams Tower, Williams Industries Complex, Warrens, St. Michael. Throughout these Terms, “we,” “our,” and “us” also extend to include our subsidiaries and affiliates (“Affiliates”) as applicable.

“I” or “You” refers to the account holder or authorised user on a Family Plan. By subscribing to a Family Plan, you agree to these Terms and Conditions. If you do not agree to these Terms, you should not participate in this offer.

These Terms incorporate the Digicel Mobile Postpaid Terms & Conditions, available at: https://www.digicelgroup.com/bb/en/legal

1.       What are Digicel Family Plans?

Digicel Family Plans allow multiple lines under one account to share data and minutes at a bundled monthly price, offering better value per line for families or groups.

2.     Who is eligible for a Family Plan?

To be eligible for a Family Plan Customers must be:

• New and existing Digicel postpaid customers;

• Eighteen (18) years or older; and

• Residents of Barbados.

3.    How are Family Plans Structured?

• Family Plans must be registered under one Customer’s account  (the “Primary Account”).

• The holder of the Primary Account must be the one to apply for a Family Account. Once approved they will become the “Primary Account Holder”.

• Neither the Primary Account Holder nor any of the users under the Family Account (“Authorized User”) shall have an outstanding bill or payment with Digicel.

• All Authorized Users shall be subject to the same terms and conditions of the Primary Account.

4.     What Family Plans are available?

Digicel currently offers the following Family Plans:

*Local On-Net Voice applies to: Local Incoming & Outgoing Digicel to Digicel mobile calls. 

*Local On-Net SMS applies to: Local Outgoing Digicel to Digicel SMS. 

*Local Off-Net SMS applies to: Local Outgoing Flow to Digicel SMS. 

*Anywhere Minutes apply to:

• Local - Incoming & Outgoing (Digicel landlines and Flow mobile and landline calls)

• Regional – Incoming & Outgoing to: Anguilla, Antigua & Barbuda, Aruba, Bonaire, British Virgin Islands, Cayman, Curacao, Dominica, Dominican Republic, Grenada, Guadeloupe, Montserrat, Puerto Rico, St. Kitts & Nevis, St. Lucia, St. Vincent & the Grenadines, Suriname, T&T, TCI, 

• International – Incoming & Outgoing calls: USA, Canada & UK Landline calls

5.     Where can I sign up for a Family Plan?

Family Plans are available in-store only at participating Digicel retail locations. All lines must be activated in store.

To add additional lines to your account, the Primary Account Holder will need to visit a retail store, and go through the below mentioned procedure:

1.     Choose the Family Plan that fits your needs (2, 3, or 4 users).

2.     Provide a valid ID for verification and a quick credit check.

3.     Review and sign the service agreement.

4.     Receive SIM cards for each additional line.

5.     Insert the SIM cards to activate and start using the service.

If the other users are with you in-store, their SIMs can be set up and tested right away.

Important to know

• The Primary Account Holder is responsible for all lines on the account.

• A credit check is only required for the Primary Account Holder.

• SIM cards can also be taken and set up later if other users are not present.

6.     Is valid identification required?

Yes. The Primary Account Holder must present valid government-issued photo identification at the time of sign-up. The Authorized Users are not required to present in the store at time of sign up.

7.     How does shared data work?

The data allowance is shared across all lines on the Family Plan. Usage by any line reduces the total shared data balance available to the group.

Once the shared data allowance is exhausted, data speeds may be throttled and data overage will be barred.  

8.    How does shared anywhere minutes work?

The anywhere minutes allowance is shared across all lines on the Family Plan. Usage by any line reduces the total shared minutes balance available to the group.

Once the minutes allowance is exhausted, any further calls will be charged at pay-go rates  and applied to the Primary Account.

9.     What is Roll Over?

Unused data and minutes from the current billing cycle will roll over to the next billing cycle, subject to Digicel’s Fair Usage Policy and provided the account remains active and in good standing.

10.  Can I add or remove lines later?

Yes. Changes to the number of lines will require a plan change and re-contract, and pricing, data allowances, and bonuses will be adjusted accordingly.

The Primary Account Holder shall have the ability to add or remove lines and/or Authorized Users from the plan, and Digicel will act solely on the instructions of the Primary Account Holder.

11.  How does the Digicel+ bonus data work?

Eligible Digicel+ customers will receive the stated bonus data, which is added to the shared data pool each month while the account remains eligible.

12.  How does Caribbean roaming data work?

Caribbean roaming data (where included) can be used in eligible Caribbean destinations and is subject to Digicel’s roaming policies and fair usage limits.

13.  Can Family Plans be used while roaming internationally?

International roaming outside the Caribbean is not included and will be charged at standard roaming rates unless an applicable roaming add-on is purchased.

14. Are credit checks required?

Yes. All Family Plans are subject to credit checks and approval based on the Primary Account Holder. Digicel reserves the right to request deposits, apply credit limits, or decline applications following its credit assessment.

Additional Terms and Conditions

• Family Plans are postpaid plans and are billed monthly.

• All plans, benefits, and bonuses are subject to availability and may vary by location.

• Family Plans are available in-store only and must be activated at a Digicel retail location.

• Valid government-issued photo identification is required for account setup and line activation.

• Bonus data and roaming benefits are non-transferable and not redeemable for cash.

• Digicel reserves the right to modify, suspend, or discontinue Family Plans or associated benefits at any time, with or without notice.

• Digicel gives no warranty or guarantee that its network or services will be uninterrupted or fault-free but will use reasonable efforts to maintain service quality.

• Digicel shall have the right to disqualify any individual or Primary Account Holder from availing of any Family Plan, if in its sole opinion, the plan(s) is being abused by that individual or Primary Account Holder.

• Customers shall not be eligible for the Plan if they have any outstanding bills or payments with Digicel.

• The Primary Account Holder shall be responsible for all charges incurred by every number attached to the plan.

• All Digicel Family Plans are for consumer and personal use only and shall not be used for commercial purposes.

• Failure to pay any charges under any family plan may result in the suspension of all numbers under that family plan.