Digicel Prime Prepaid Bundles — Bonus Data, Rollover & App Data

FAQs and Terms & Conditions

These Frequently Asked Questions (FAQs) and Terms and Conditions (the “Terms”) apply to Digicel’s Prime Bundles Incentives project. We encourage you to carefully review these FAQs and Terms before signing up.

“Digicel,” “we” or “us” refers to Digicel (Barbados) Limited, a company incorporated under the laws of Barbados, with its registered office at 2nd Floor, Williams Tower, Williams Industries Complex, Warrens, St. Michael. Throughout these Terms, “we,” “our,” and “us” also extend to include our subsidiaries and affiliates (“Affiliates”) as applicable.

“I” or “You” refers to the account holder or authorised user on select Prime Bundles. By subscribing to a Prime Bundles, you agree to these Terms and Conditions. If you do not agree to these Terms, you should not participate in this offer.

These Terms incorporate the Digicel Mobile Terms & Conditions, available at: https://www.digicelgroup.com/bb/en/legal

Updated Prime Plans

Frequently Asked Questions

1.     What's new with the Prime prepaid plans?

Your Prime plan now gives you more value at the same price — a 48-hour rollover on unused main data, bonus data when your plan auto-renews, and dedicated data for WhatsApp Messaging and YouTube.

2.     Who is eligible?

All new and existing Digicel prepaid customers who activate or renew the Prime 5 Day, 7 Day, 10 Day, 14 Day, or 30 Day plans on and after launch date.

3.     How can I activate a Prime plan?

You can activate your Prime plan through any of the following channels:

USSD: Dial *246#

MyDigicel App (MDA): Open the My Digicel App > select Store > select Plans and Bundles > select your plan from the options divided by validity (day)

Online: Visit topup.digicelgroup.com

Resellers: Purchase through an authorised Digicel reseller

4.     How does the 48-hour rollover work?

Any unused main data left when your Prepaid Prime Bundle expires, can be carried over within 48 hours of expiry of your Prepaid Prime Bundle. To benefit from the roll over grace period, you must renew within that 48-hour window to keep and use the rolled-over data; if you do not renew within this timeframe, your unused data expires. App-specific data and bonus data do not roll over.

• Main data roll over is capped at 50GB

• Roll over minutes is capped at 3000 minutes

5.     How do I get the auto-renew bonus data?

The bonus is added automatically when your plan successfully auto-renews at the end of its validity period. If you don't have enough credit for auto-renewal, the plan expires and no bonus is granted.

6.     How much bonus data do I get?

7.     Can I transfer or roll over my bonus data?

No. Bonus data is non-transferable and does not roll over. It's used up first, before your main bundle data.

8.     What is the app-specific data for?

Each Prime plan now includes dedicated data for WhatsApp Messaging and YouTube streaming, so you can chat and watch without touching your main data allowance.

9.     What happens when my app data runs out?

Once your WhatsApp/YouTube data is used up, usage automatically switches to your main bundle data. If your main data also runs out, standard PayGo rates apply.

10.     Does app data roll over?

No. App-specific data does not roll over and is forfeited at plan expiry.

11.     Are there any restrictions on the app data?

Yes. It applies only to WhatsApp Messaging and YouTube streaming traffic. Other traffic — including VPN usage and external video links outside YouTube — will be charged to your main data.

12.     In what order is my data used?

1.      Auto-renew bonus data

2.      App-specific data (WhatsApp/YouTube)

3.      Main bundle data

4.      Main account (PayGo)

13.     Will I be notified about these changes?

Yes. You'll continue to receive notifications for plan activation, renewal success/failure, bonus data allocation, and plan expiry reminders.

14.     What happens if my plan expires without renewal?

Your plan expires, unused main data enters the 48-hour rollover window, and any app data and bonus data are forfeited.

15.     Will my plan auto-renew if I purchase it online or through a reseller?
No. Plans purchased through the online portal, the Top Up section of the MyDigicel App, or through a reseller will not auto-renew, regardless of which plan is selected. These channels do not auto-renew plans from the main account and are therefore not eligible to receive the auto-renew bonus.

Additionally:

·       Any plan activated using a credit card is not eligible for auto-renew.

·       Any plan activated through an authorised dealer is not eligible for auto-renew.

Additional Terms and Conditions

• Digicel reserves the right to at any time to vary or cancel the terms and conditions of this Product/Promotion or to withdraw this Product/Promotion. In any of these event’s notice will be given via media advertisements or messages to subscribers and will be effective immediately or as of the date referred to in such notifications.

• Customers should be solely responsible for keeping their mobile handset properly secured and for all activations and other activities that occur on or through their mobile handsets. Any request made via the use of a USSD code from a mobile handset shall be deemed a legitimate request from the customer to whom the said mobile handset is registered. Digicel shall not be responsible for any losses arising out of the unauthorized use of a customer’s handset.

• By entering/accepting this product/promotion, the customer understands that Digicel may collect and process the customer’s personal information which include the customer’s name, telephone number, home address and any other information that is necessary in connection with the promotion. The Customer also understands that he/she may be required to participate in any planned publicity in connection with this product/promotion which may include the use of his/her name, likeness, image, photograph on Social Media advertising without further compensation, throughout the entire world in perpetuity. Furthermore, by entering into this promotion, the Customer irrevocably consents to the collection, use, storage, transfer and disclosure of his/her personal data by Digicel for the purposes of this promotion.