Roaming Plans FAQs
Roaming Plans for Postpaid & Prepaid Subscribers
Frequently Asked Questions (FAQs)
Start Date: November 18, 2024
1. What is this a Roaming bundle?
A roaming bundle provides subscribers with benefits of data and with some bundles minutes allocations for general internet consumption and calls while in eligible roaming destination. Bundle also offers free incoming calls and a reduced overage rates for voice calls.
2. What is being offered with these bundles?
Roaming Data Allotment
Voice allocation * (excluding Global Plans)
Free Incoming Calls
Incoming Voicemail is free
Outgoing Voicemail should be charged
Outgoing calls charged
Reduce PayGo/Overage rate for roaming voice call
Note: Rates will be based on zone the country is listed that the call is being made to.
3. Who is eligible for these plans?
Any active subscriber is eligible to activate any of the roaming plans.
4. Can corporate customers activate this plan?
Yes. Plans would be available to corporate customers.
5. How can this plan be activated?
This plan can be activated via My Digicel App, or UMM *284#.
6. Do I need to activate the plan before leaving my local/home country?
Though advisable to have activated prior to travel, no pre-activation is required before arrival at a roaming destination, subscriber should be able to activate the plan from any location.
7. Is there a limit to the number of plans I can activate?
There is no limit to the number of times plans can be activated.
8. Can I have different zone plans active at once?
Customer can only have one roaming plan active as any given time.
9. Do these Roaming plans auto-renew?
No; these roaming plans will not allow auto-renewal.
10. If I want my plan to auto renew can I opt-in to auto renewal?
Yes a prompt is received to opt-in to auto-renewal.
Prepaid customers should receive the renewal notification 2 days and 24 hrs before plan expiry.
Except for the 3 day plan which should provide a notification 24 hours before plans expire.
11. Will I receive a prompt if I have used up my data plan allocations?
Yes, in the event the data allotments are exhausted before the scheduled notification period, a prompt will be sent with an invitation to purchase a new plan.
Customers will receive data notifications advising when data allotment will soon be exhausted. Eg. Notification will be sent at 500MB, 250MB and 0MB remaining.
12. If I do not use all my data will my data rollover?
Prepaid customers would be able to rollover their data within the same Zone however would not be possible with postpaid.
13. Will I be notified for plan rollover or plan expiry?
Yes, plan roll over and expiry notifications will be sent.
14. How can I check my balance from my roaming plan?
Customers will be able to check their balance via My Digicel App.
15. Will I be charged for data if I continue using a data session after my data allotments have been used up?
When data is exhausted, customer will receive a PayGo Wall which will block usage until the subscriber opt-in to PayGo data overage usage at $0.20 per MB, $2.2 for ROW or buy another roaming plan.
16. Can Digi-loan credit be used to purchase the roaming plan?
Prepaid customers can use Digi-loan credit to purchase a roaming plan if main account is being utilized for application of digi-loan.
17. In what countries can I use my roaming plans?
The new roaming plans will be applicable in the following destinations.
Eligible destinations per zone:
18. If more assistance is required how do I contact customer care?
For further assistance customer can visit: mydigicel.net for more info on roaming or dial #100 if on home network or +12843003444 while roaming for support.