Postpaid Supreme Bundles FAQs
Know more about Postpaid Supreme Bundles
Product Enhancement
1. What are the NEW Postpaid Bundles all about?
Effective April 1st selected Postpaid bundles will be upgraded and price adjusted. These postpaid plans will be available for purchase online, in stores, and from Sales Agents.
2. What does this mean for you?
Digicel aims to provide the best possible Digital experience through our plans. In line with our promise to always remain transparent and never charge any hidden fees you would have received an SMS informing you of the changes to your current postpaid plan.
Customers on any of the selected plans will enjoy either an increase in allotment data or more minutes.
3. What is the reason for the bundle upgrade?
To ensure that we continue to deliver the high-quality service you deserve, we have been making substantial investments in our network infrastructure. These investments include expanding our coverage, improving network capacity, and deploying advanced technologies to support the increasing Data needs of our customers.
To sustain and further enhance the reliability, speed, and coverage of our network, it has become necessary to adjust the pricing of our service plans.
4. Is there any additional value I receive from Digicel?
Yes, each customer impacted by the postpaid plan changes would have received an Emal and SMS from us outlining the specific details of their plan upgrade and price change. For additional information click here: Price Adjustment Notice
5. What are the NEW Postpaid Supreme Bundles features?
The NEW Postpaid Supreme Bundles features are shown in the table below:
| * Regional Minutes | Digicel calls to: Anguilla, Antigua & Barbuda, Aruba, Barbados, Bermuda, Bonaire, Cayman, Curacao, Dominica, El Salvador, Haiti, French Guiana, French West Indies, Grenada, Guadeloupe, Guyana, Montserrat, St. Kitts & Nevis, St. Lucia, St. Vincent, Suriname, Trinidad & Tobago, Turks & Caicos (excluding: Jamaica) |
|---|---|
| * International Minutes | USA, USVI, Puerto Rico, Canada & UK landlines only |
| ** Int’l Special Minutes | Bahamas, Dominican Republic, Ghana, Guyana (Other Networks), Jamaica, Nigeria, Philippines, South Africa, St. Maarten, and Venezuela |
6. Customers should note the following:
On-Net Minutes means calls to local Digicel numbers and Off-Net means calls to another BVI mobile, including mobile and landline numbers in the BVI,
Regional Minutes apply to calls to Digicel Caribbean mobile numbers (excluding Jamaica),
International Minutes apply to calls (non-Digicel mobile and landline numbers) to USA, USVI, Puerto Rico, Canada and UK landline numbers only,
International Special Minutes apply to calls (mobile and landline numbers) in the mentioned countries.
Late payment will result in the removal of unused rollover minutes and unused rollover data from your account
Postpaid Supreme Bundles customers who have fully utilized their data and minutes allotments can purchase Add-Ons to the plan to access additional services. If the customer is unable to purchase anymore Add-Ons, an automatic message will be sent to call Customer Care by dialing #100 from your Digicel mobile number.
Calls to another destinations no mentioned before, will be at Digicel’s standard Pay-As-You-Go rates, as well as satellite phones.
For Pay-As-You-Go rates, please see the following link: Digicel | Rates | Digicel BVI
7. Will customers be able to change their package?
Yes, customers who would like to discuss the best plan for their usage habits can chat with an agent at Digicel Support or call 284-300-3444 or #100 from your mobile from 8:00 am- 6:00 pm daily to schedule a call back from a dedicated Customer Plan Specialist.
8. Is there a Price Plan closer to the original price customers can switch to?
The price adjustment affects selected Price Plans. Customers can view our current plan catalog located on our website Postpaid Plans Available to select one to which they can switch.
9. Is there a code to check my Bundled Minutes and Data?
Yes, the USSD code to check your Bundled Minutes and Data is as follows:
Voice and Data Bundle - *130# or via MDA MyDigicel App
10. How can I purchase the Postpaid Bundles?
You can purchase the Postpaid Bundles via any of our retail stores and via our door-to-door sales agents.
11. Can I use my New Bundle Plan data and minutes allowance while roaming?
No, any data quota received from these Bundles is for local Data use only. Roaming will be charged at out of Bundle rates.
12. Can I activate a roaming plan on these bundles?
Yes, you can purchase a roaming plan or opt in to the Pay As You Go plan via My Digicel App or by dialling #100.
Connecting to Digicel or any of our Roaming Partners is easy. For additional information about destinations and plans, click here: Digicel | Free boundaries with Digicel Roaming | BVI
13. What happens to my package if I am on one of the old Postpaid Supreme Bundles?
If you are on a Postpaid Supreme Bundle, you can choose to upgrade your bundle to one of the NEW Postpaid Supreme Bundles by visiting any Digicel Store, calling Customer Care at #100, or click here to use our Live Chat service. Please note that the old postpaid Supreme Bundles are no longer available for purchase going forward.
14. Will my unused minutes and unused data from my old Postpaid plan be transferred to my new plan?
Yes, your unused minutes and your unused data from your old Postpaid plan will be transferred to your new plan. The unused minutes and unused data on the new plan will also rollover for as long as you remain on that plan. However, if your account becomes one-way barred (i.e. cannot make calls) due to outstanding payments, your rollover data and rollover minutes will be lost.
15. When my allotment is depleted, how do I get more minutes or data?
You will receive a notification when your allotted minutes or allotted data is depleted, which will prompt you to activate an Add-On of minutes or data by dialing #100 or visiting the MyDigicel App.
16. What Add-Ons are available with the Postpaid Bundles?
The following Add-Ons are available with your Postpaid Supreme Bundles:
Data Add-Ons
- 1GB of LTE Data - $5
- 5GB of LTE Data - $30
Roaming Add-Ons
- Enable Roaming at Pay As You Go rates - $0
- 3 Day Caribbean Roaming - $8
- 7 Day Caribbean Roaming - $16
- 14 Day Caribbean Roaming - $30
- 3 Day America Roaming - $20
- 7 Day America Roaming - $50
- 30 Day America Roaming - $80
- America Roaming (Additional) - $20
- 3 Day Europe Roaming - $30
- 7 Day Europe Roaming - $60
- 30 Day Europe Roaming - $100
- Europe Roaming (Additional) - $20
- 3 Day Global Roaming - $40
- 7 Day Global Roaming - $70
- 30 Day Global Roaming - $110
- Global Roaming (Additional) - $25
Lookout Security Add-Ons
- 30 Day - $3
- 1 Year - $30
Disney+ Premium Add-Ons
- 30 Day - $7.99
17. How can I request these Add-Ons?
You can request these Add-Ons by dialing #100 from your Digicel mobile phone or using the MyDigicel App.
18. How often can I purchase these Add-Ons?
You can purchase multiple Add-Ons. These Add-Ons will be charged to your bill.
19. Is there a limit to the number of Add-Ons I can purchase?
You can purchase as many Add-Ons as your credit limit allows. Your credit limit is twice the value of your monthly subscription fee. When you reach your credit limit, you will not be allowed to purchase any more Add-Ons. You will receive an SMS asking you to contact Customer Care by dialing #100 from your handset.
20. Can I purchase more than one roaming plan?
Yes, you can purchase any of our Roaming Plans for Caribbean, America, Europe & Global at the same time.
21. What will happen if I choose to continue roaming after I have reached my credit limit?
Once you have reached your credit limit, you will not be able to make any chargeable events.
22. What is the security deposit required for the Postpaid Bundles?
The security deposit will be equivalent to one month’s subscription fee for the Postpaid Bundle selected.
23. Can I sign up for any of the old Postpaid plans?
No, the old plans are no longer available for purchase. You can only sign up for, or upgrade to, the NEW Postpaid Bundles.
24. Can I transfer my unused Anywhere Minutes or my unused data to another account?
No. You cannot transfer unused Anywhere Minutes or unused data allotments to another account.
25. Can I redeem my unused minutes or my unused data for cash?
No. You cannot redeem any unused minutes or unused data for cash.
26. How can customers contact us?
Customers have the following options to request further details:
Contact Us: Here
Live Chat Agents are available 24/7 in the My Digicel App: Ruby
Call 284-3003444 or #100 from 8:00 am- 6:00 pm daily
Visit Retail Stores: Locations
27. Additional Terms and Conditions
The NEW Postpaid Bundles are offered for the personal use of individuals and not commercial use or usage by groups of individuals. Any usage at all by an individual that in Digicel’s sole discretion is intended for financial gain or profit by you or by groups of individuals will result in the immediate termination of the Postpaid Bundle and/or your use of the Postpaid Bundle.
Digicel reserves the right to terminate the Postpaid Bundles forthwith if in its sole opinion the plans are being abused.
Digicel reserves the right to modify or discontinue (permanently or temporarily) the Postpaid Bundles being offered to its customers at its discretion.
Digicel reserves the right to at any time, with or without notice, to vary or cancel the terms and conditions of its Postpaid Bundles. In the event of Digicel giving notice to customers of any such changes or cancellation of the Postpaid Bundles, it should suffice for Digicel to give customers notice via messages to customer’s handset/device or to post such notification on Digicel’s website. Any such notification shall be effective immediately or as of the date referred to in such notification.
Subject to the above, the standard Postpaid Terms and Conditions and Digicel’s Fair Usage Policy shall apply: Digicel | Fair Usage Policy | Legal | British Virgin Islands