Live the Dream Year Go Back to School Promotion

Terms & Conditions

Launch Date: August 17th, 2026

End Date:  September 26th, 2026

The Digicel Live the Dream Year - Go Back to School Promotion (the “Promotion”) Terms and Conditions (the “Terms”) apply to you and govern your participation in the Promotion. You should read these Terms carefully before participating in the Promotion.

“We” or “us” means DIGICEL BVI LIMITED (“Digicel”), a company incorporated in the British Virgin Islands having its registered office at 5th Floor Jayla Place Building, Wickhams Cay 1, Road Town, Tortola, BVI. References to “we”, “our” and “us” in these Terms also include our subsidiaries and affiliates (“Affiliates”) from time to time.

“I” or “You” means the person participating in the Promotion and “your” shall have the same meaning.

By participating in this Promotion, you agree to be bound by these Terms.

These Terms incorporate the Digicel Terms of Use and our Privacy Policy, which you can access by clicking the links below:

Digicel Group Privacy Policy

Mobile Privacy Notice | Legal | BVI

If you do not agree to or accept any of these Terms, or if you are under the age of eighteen (18), you should not participate in this Promotion.

1. What is the “Live the Dream Year - Go Back to School Promotion”?

During the Promotional Period, Digicel will be offering eligible customers a chance to win one (1) of ten (10) Samsung Galaxy Tab A11+ devices.

To qualify for entry, customers must complete one of the following activities during the Promotional Period (“Qualifying Activities”):

·        Pay their Digicel Postpaid or Digicel Fiber bill on time and in full.

·        Switch to a new Digicel Postpaid service during the Promotional Period.

·        Activate one of the following Prepaid Prime Ultra Plans:

7-Day Prepaid Prime Ultra Plan.

10-Day Prepaid Prime Ultra Plan; or

30-Day Prepaid Prime Ultra Plan.

·        Activate one of the following Postpaid Supreme Plans:

Supreme Basic Plan.

Supreme Plus Plan.

Supreme Elite Plan; or

Supreme Share Plan, including any applicable Family Plan.

Please note that a customer will receive one (1) entry for each Qualifying Activity successfully completed during the Promotional Period. Customers may complete multiple Qualifying Activities and may therefore earn multiple entries. There is no limit on the number of entries a customer may earn during the Promotional Period. Each weekly draw will include only eligible entries earned during the applicable qualifying period for that draw, as set out below. Entries are valid only for the draw corresponding to the qualifying period in which they were earned. Unsuccessful entries will not carry forward to any subsequent draw. Accordingly, to be entered into a subsequent weekly draw, a customer must complete a new Qualifying Activity during the applicable qualifying period for that draw.

Notwithstanding the above, each customer may win only once during the Promotional Period. Once a customer has been selected and confirmed as a winner, that customer will no longer be eligible to win in any subsequent draw under the Promotion.

2. Who can participate in the Promotion?

Subject to these Terms, only the following people can participate in the Promotion:

·        Existing Digicel Prepaid customers.

·        Existing Digicel Postpaid customers.

·        Existing Digicel Fiber customers.

·        Persons who sign up for a new Digicel Postpaid service during the Promotional Period.

·        Digicel customers who are legal residents of the British Virgin Islands and eighteen (18) years of age or older.

Exclusions

·        Corporate and business account customers.

·        Any person who is not a legal resident of the British Virgin Islands.

·        Any person under the age of eighteen (18).

·        Employees and immediate family members of employees of Digicel and employees of affiliated companies associated with this Promotion.

·        Customers with overdue balances, suspended accounts, or accounts otherwise not in good standing. Postpaid and Digicel Fiber customers must keep their accounts in good standing.

·        Customers who sign up for and complete a new Digicel Fiber installation during the Promotional Period and receive a Samsung Galaxy Tab A11+ under another Digicel Fiber promotional offer are excluded from this Promotion.

3. How can I participate in the Promotion?

You can participate in the Promotion by completing any one of the Qualifying Activities during the Promotional Period through any available Digicel channel, including a Digicel retail store, authorized sales agent, the MyDigicel App, the Digicel website, or another channel communicated by Digicel.

Postpaid and Digicel Fiber customers must keep their accounts in good standing. Customers with overdue balances, suspended accounts, or accounts otherwise not in good standing will be disqualified from entry.

4. How and when will each winner be selected and announced?

Two (2) winners will be selected at random for each applicable draw from all eligible entries received during the relevant qualifying period. Digicel’s decision is final.

All eligible Qualifying Activities completed and recorded by 11:00 a.m. on the applicable draw date will be included in that draw. Eligible entries recorded after 11:00 a.m. will be included in the following draw, where applicable. The final cut-off for prize eligibility shall be 11:00 a.m. on September 25, 2026. Qualifying Activities completed after this time and through the end of the Promotional Period on September 26, 2026 will not be eligible for entry into the prize draw.

The winners are expected to be announced via Digicel’s social media channels on the following dates:

 5. Will I be notified when I win the Promotion?

Yes. Each selected winner will be contacted by a Digicel representative using the contact details linked to their Digicel account.

6. What prize can I win?

A total of ten (10) Samsung Galaxy Tab A11+ devices will be awarded during the Promotion, with two (2) winners selected for each applicable draw.

Each winner will receive one (1) Samsung Galaxy Tab A11+, with an estimated retail value of US$350.

Each prize is non-transferable, non-refundable and cannot be exchanged for cash or any alternative.

7. What do I need to know about collecting or redeeming my prize if I am a winner?

If you win, a Digicel representative will contact you with instructions on how to redeem your prize.

You will be required to provide valid government-issued identification in the form of a Passport, Driver’s License, National Identification Card, or any other identification accepted by Digicel.

Prizes must be collected within the timeframe communicated by Digicel. Failure to collect the prize within the communicated timeframe may result in forfeiture.

8. Can someone collect the prize for me?

Yes. If you cannot complete the prize verification process personally, you must provide Digicel with the name and contact number of the person who will act on your behalf. That person must provide valid identification and may be required to participate in prize presentation photography or other reasonable verification requirements.

9. What happens if the prize is not claimed?

If a prize is not claimed within the timeframe communicated by Digicel, Digicel reserves the right to select another qualifying customer in the same manner as the original winner.

Additional Terms and Conditions

A. This Promotion is offered for personal use and not for commercial use. You agree not to sell, transfer or otherwise commercially exploit any prize redeemed through this Promotion.

B. Warranty and support information, if applicable, will be included in the product packaging or provided by the manufacturer.

C. For customer support, or to report a problem or send us your feedback, please contact Digicel Customer Care at #100 from a Digicel mobile, +1 284 3001000 from a non-Digicel phone, or via available Digicel support channels.

D. You are solely responsible for all associated fees and costs incurred by you for equipment, connectivity and data usage in relation to your participation in the Promotion.

E. You agree that if you are a winner, you will permit photographs and/or videos of you to be taken and for your image, likeness and name (your “Likeness”) to be used for public relations and marketing purposes free of cost, including the publishing of your Likeness on social media, mainstream media and other platforms selected by Digicel. If you refuse to do so, you acknowledge that this may result in forfeiture of your right to claim the prize.

F. We reserve the right to award any forfeited or unclaimed prize to the next qualifying customer selected in the same manner as the original winner.

G. We reserve the right to terminate this offer if, in our sole opinion, the Promotion is being abused, whether on a commercial basis or otherwise, or where any activity is deemed to undermine the integrity of our services or the Promotion.

H. We reserve the right to modify, extend, suspend or discontinue, permanently or temporarily, this Promotion at our discretion.

I. Any personal data relating to you will be used solely for the purposes of this Promotion by Digicel and/or by any agent appointed by us to assist with running the Promotion on our behalf and will not be disclosed to a third party for any other purpose without your prior consent, except as required by law or as otherwise permitted under our Privacy Policy.

J. Except in the event of its negligence, neither Digicel nor any other person or party associated with the Promotion, including associated companies, agents, contractors, sponsors or personnel involved in the Promotion, shall be liable for any loss, damage, death, personal injury or costs incurred arising from participation in the Promotion or from claiming, collecting or using any prize.

K. We reserve the right, at any time, with or without notice, to vary or cancel the terms and conditions of this Promotion. Any notice of changes may be provided through messages to your handset/device, the Digicel website, the MyDigicel mobile application, Digicel social media channels, or any other method selected by Digicel. Any such notification shall be effective immediately or as of the date referred to in such notification.

L. These Terms will only apply for the Promotional Period. The terms and conditions that apply to you are those published or communicated by Digicel at the time your qualifying activity is completed.

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