PREPAID PRIME BUNDLES FREQUENTLY ASKED QUESTIONS (“FAQs”)

The following are the terms and conditions (“Terms”) governing the use of Digicel’s Prepaid mobile bundles:-

1.  What are the prepaid mobile bundles?

The following are Digicel’s prepaid mobile bundles together with their features:

NOTE:      

Local Digicel numbers include mobile and landline numbers as well as numbers that have been ported from other local networks and are now on Digicel’s network.

                 App Data is dedicated data for specific categories of applications mentioned under question 13(b) below.

*At any one point, the maximum amount of unused bundled Anywhere Minutes on your account will be 800 minutes.

**At any one point, the maximum amount of unused bundled LTE data on your account will be 200 GB.

2. How will I be charged if I make a call to a non-Digicel number?

·         Calls to non-Digicel numbers, that are included in Anywhere Minutes, will deplete your Anywhere Minutes bundle.

If your bundled Anywhere Minutes are depleted, when you make further calls to non-Digicel numbers, you will be charged at Digicel’s prepaid Pay As You Rates Go rates.

If you make a call that is not included in your Anywhere Minutes bundle, you will be charged at Digicel’s prepaid Pay As You Rates Go rates.

Please visit  https://www.digicelgroup.com/tt/en/New-Rates.html  to view our prepaid Pay As You Rates Go rates;

OR

·         You can purchase the following Talk Add-Ons for calls to local non-digicel numbers and certain non-local destinations by dialing *323# or visiting the My DigicelApp:

Please note the following:

·         Once any of the prepaid bundles is active, an Add-On can be purchased.

·         The Talk Add-On will expire when the current bundle expires.

3. What are Local Minutes?

·         Local Minutes are minutes that can be used for calls to local non-Digicel numbers.

4. What are Anywhere Minutes?

·         Anywhere Minutes are minutes that can be used for calls to local Digicel and non-Digicel mobiles, as well as local Digicel and non-Digicel landlines, USA (mobiles and landlines), Canada (mobiles and landlines), UK landlines only, Venezuela (Telefonica Mobile only) and Digicel Caribbean (excluding Antigua & Barbuda, Jamaica, Haiti and Guyana) mobiles.

5. Do the Anywhere Minutes apply to Venezuela Mobiles or landlines or both?

·         The Anywhere Minutes will only apply to Telefonica Mobile in Venezuela.

·         If calling a different provider in Venezuela, you will be charged at Digicel’s prepaid Pay As You Go rates.

6. What countries are considered Digicel Caribbean?

·         The following are Digicel Caribbean territories:

-  Anguilla

-  Aruba

-  Barbados

-  Bermuda

-  Bonaire

-  British Virgin Islands

-  Cayman Islands

-  Curacao

-  Dominica

-  El Salvador

-  French Guiana

-  Grenada

-  Guadeloupe

-  Martinique

-  St. Kitts

-  St. Lucia

-  St. Vincent and Grenadines

-  Turks and Caicos 

7.  If I have a Prepaid Prime Bundle with Always on Data, what happens when my LTE data is depleted?

·         For the Prepaid Prime Bundles with Always on Data, when you have depleted your allocation of LTE data, your data speeds will be throttled from LTE speeds to 2G speeds. If you need additional data at LTE speeds, you can purchase a Data Add On. Any unused data from your Data Add On will not roll over and expires at the end of your current bundle.

8.  If I have a Prepaid Prime Bundle with limited data, what happens when my LTE data is depleted?

·         For a Prepaid Prime Bundle with limited data (e.g. the Prime Essential Bundle), when you have depleted your allocated LTE data, your data access will stop. You will have the choice to continue to LTE data access at Pay As You Go Rate of $1.75 (VAT Exclusive) per MB or purchase a Data Add-On.

9.  What happens if I do not use all of my LTE data and bundled Anywhere Minutes allotted to my Prepaid Prime Bundle for any month?

·         Any unused LTE data or bundled Anywhere Minutes will roll over.

However, please note that, at any one point:

- the maximum amount of unused bundled Anywhere Minutes on your account will be 800 minutes;

                                      and

- the maximum amount of unused bundled LTE data on your account will be 200 GB.

10.  What are the Data Add-Ons which are available for purchase?

·         The following Data Add-Ons are available for purchase by dialing *323# or visiting the My Digicel App:

Please note that you must have an active prepaid bundle in order to purchase an Add-On.

11. For how long will rollover minutes and rollover data be valid?

-  Subject to the minutes and data maximum allowances outlined in these Terms, rollover minutes and rollover data will be valid once there is an active Bundle on your account. Once the Bundle expires, so too will the roll over minutes and data.

12. Can I use any of these bundles whilst roaming?

-    No.  You will only be able to use these bundles when you are in the Republic of Trinidad and Tobago.  You can purchase one of Digicel’s roaming plans when roaming.

For information on our roaming plans, please visit:  https://www.digicelgroup.com/tt/en/Roaming.html

13. Are there any extras with these Prepaid Prime Bundles?

(a)           The following extras or applications can be used without depleting data from your data bundle:

-  My Digicel App

-  Waze App

-  Wikipedia App

(b)    Added to the above extras, the Prime Bundles also include the following categories of applications (“Apps”) together with dedicated data (“App Data”) for each as outlined in the table below:

Please see below for the specific Apps that will use App Data for each of the 5 categories (that is, Video, Audio, Social, News and Storage)  

14. What are the applications that use the Video dedicated App Data allotment?

- Sportsmax, YouTube, Amazon Prime Video & Disney+ are the applications that will use the Video dedicated App Data.

15. What is SportsMax?

-  SportsMax is the Caribbean’s most widely distributed and most watched sports channel. The app version allows customers with a data capable phone to access sporting activity on the go.

16. What is YouTube?

-  YouTube is a free video sharing website that makes it easy to watch online videos. You can even create and upload your own videos to share with others.

17. What is Amazon Prime Video?

- Amazon Prime Video, also known simply as Prime Video, is an American subscription video on-demand over-the-top streaming service.

18. What is Disney+?

- Disney+ is an American subscription video on-demand over-the-top streaming service.

19. What are the applications that use the Audio dedicated App Data allotment?

- Go Loud, Spotify and Apple music are the applications that will use from your Audio dedicated App Data.

20. What is GoLoud?

-   GoLoud is the ultimate audio experience where you can listen to the best selection of local radio and the most popular podcasts from around the world and right next door.

21.  What is Spotify?

-   Spotify is a digital music, podcast, and video service that gives you access to millions of songs and other content from creators all over the world.

22. What is Apple music?

-  Apple Music is a subscription-based music streaming service, like Spotify, offering access to over 90 million songs.

23. What are the applications that use the Social dedicated App Data allotment?

- Whatsapp Messenger, Bip Messenger, Facebook, Instagram, Twitter and TikTok are the applications that will use from your Social dedicated App Data allotment.

24. What is WhatsApp Messenger?

- WhatsApp Messenger is a FREE messaging and video calling app.

25. What is BIP Messenger?

-   BiP Messenger is a communication platform that provides customers the opportunity to keep in touch with friends, family, influencers, interests and brands through messaging, voice and video calls.                    

26. What is Facebook?

- Facebook is an online social media and social networking service.

30. What are the applications that use the News dedicated App Data allotment?

- Loop is the application that will use from your News dedicated App Data allotment.

31. What is Loop?

-   Loop is the Caribbean’s most downloaded news app that provides customers with breaking news, sport, entertainment and lifestyle stories that are relevant and current.

32. What are the applications that use the Storage dedicated App Data allotment?

- OneDrive, DropBox and iCloud are the applications that will use from your Storage dedicated App Data allotment

33. What is OneDrive?

- OneDrive gives you more storage space for your photos and files.

34. What is DropBox?

- Dropbox lets you upload, save, and transfer photos and files to the cloud.

35. What is iCloud?

 - iCloud is Apple's cloud-based storage service and app server.

36. Do these prepaid bundles auto renew?

- Yes; all these prepaid bundles, except the 1 day Prepaid Prime Bundle, will auto renew.

- You will receive an auto renewal SMS message 48 hours and 24 hours before your bundle expires except with the 1 day Prepaid Prime Bundle.

37. Will my prepaid bundle auto renew if I top up on the day it is set to expire?

-Yes; your bundle which is set up to auto renew at time of purchase, will auto renew on the day it is set to expire, provided that you top up your account with the required credit to pay for the bundle, prior to its expiration.

38. Can I transfer my unused Anywhere Minutes or my unused data to another account?

-No. You cannot transfer unused Anywhere Minutes or unused data allotments to another account.

39. Can I redeem my unused Anywhere Minutes or my unused data or my unused SMS for cash?

-No. You cannot redeem any unused Anywhere Minutes or unused data or unused SMS for cash.

40. Additional terms and conditions

- These bundles are offered for the personal use of individuals and not commercial use or usage by groups of individuals. Any usage at all by an individual that, in Digicel’s sole discretion, is intended for financial gain or profit by you or by groups of individuals will result in the immediate termination of the particular bundle or your use of the particular bundle.

-Digicel reserves the right to terminate the bundles forthwith if in its sole opinion the bundles are being abused.

-Digicel reserves the right to modify or discontinue (permanently or temporarily) these bundles being offered to its customer at its discretion.

-Digicel reserves the right to at any time, with or without notice, to vary or cancel the terms and conditions of its prepaid bundles. In the event of Digicel giving notice to customers of any such changes to or cancellation of the terms and conditions of the bundles, it shall suffice for Digicel to give customers notice via messages to customer’s handset/device or to post such notification on Digicel’s website. Any such notification shall be effective immediately or as of the date referred to in such notification.

-Customers shall be solely responsible for keeping their mobile handset/device properly secured and for all activations and other activities that occur on or through their mobile handsets. Any request made from a mobile handset/device (including, but not limited to, via the use of a short code or the MyDigicel App) shall be deemed a legitimate request from the customer to whom the said mobile handset/device is registered. Digicel shall not be responsible for any losses arising out of the unauthorized use of a customer’s handset/device.

-Subject to the above, the standard Prepaid Terms and Conditions, the Digicel Prime Bundles Terms and Conditions and the various applications terms and conditions shall apply.