Updated on November 4, 2025

Digicel's Voicemail Terms and Conditions

Voicemail FAQ's

1. How do I enable or disable my voicemail?

Voicemail boxes are automatically created for customers. To access voicemail, dial 123 and follow the prompts. The first time you access your voicemail, you will hear a prompt to personalize it with your name and password.

Let your friends know they have reached the right person by personalizing your voicemail with your name!

2. How does Digicel voicemail work?

  • Digicel's voicemail service is easy to use, fast to access and checking messages is FREE from your Digicel mobile phone while in Trinidad and Tobago.

  • Your 24-hour answering service will automatically take a message for you when your phone is in use, switched off or when you simply cannot answer.

  • Every Digicel customer gets voicemail at no extra cost. For your convenience Digicel has set up automatic diverts to your voicemail if your phone is switched off or unanswered. You will receive a text message informing you that you have a new voicemail. 

NOTE:

  • FREE voicemail retrieval is ONLY available to customers who are on a Prepaid Bundle/Postpaid customer while in Trinidad and Tobago.

  • Customers who are NOT on a bundle will pay $.026 (VAT inclusive) per call to retrieve their voicemail.

  • The cost to leave someone a voicemail is the same as a Digicel to Digicel call. Click for rates here

  • The cost to retrieve a voicemail while roaming will be equivalent to the cost to call Trinidad and Tobago from your current location and roaming partner

  • The cost to you if someone leaves a voicemail while you are roaming is equivalent to the sum of the cost to receive a call and the cost to call Trinidad and Tobago from your current location and roaming partner.

With the voicemail system, you will be able to manage your mailbox even easier. You can customize and personalize your mailbox using the below features:          

  • Set a personal greeting

  • Change your password. 

  • Enable or disable your password. 

 

3. How to change my Voicemail Password

Follow the steps below to change your password:

  • Dial 123 to access your voicemail account.

  • Enter your password to get to the 'Main Menu'. When in the menu, Press 4 

  • You will hear a prompt to enter your new password

  • Press 1 to confirm your password. 

  • Your password can be 4 to 15 digits long.      

If you forget your password, contact us via WhatsApp or Live Chat so we can have it reset for you.

 

4. How do I ‘enable or disable’ my voicemail password?

To enable or disable your voicemail password: 

Step 1.   Dial 123 from your mobile phone

Step 2.   Enter your voicemail password.

Step 4.   Select option 4 to enable (add) or disable (remove) your voicemail password.

Step 5.   Select option 1 to enable or disable password.

If you've disabled your password, you will not be prompted to enter one once you dial 123.

For your enabled password, more than five failed attempts will result in your voicemail box being restricted. If you forget your password, use the live chat option so we can reset for you.

For security purposes, you will still be required to enter your password when you are roaming or accessing your mailbox from another phone. 

Note: Enabled password: More than three failed attempts will result in your voicemail box being restricted. You will be required to contact Customer Care via 100 from your mobile to have your password reset.   

 

5. How will I know when I have a new voicemail message?

You will receive a text message notifying you when there is a new voicemail message.

 

6. What is the maximum number of voicemail messages that can hold in my mailbox?

A mailbox can hold up to 30 recordings each, the length of 90 seconds.

 

7. What is the storage time for messages?

Voicemail messages are stored as follows:  

  • Listened to and saved messages are stored for a maximum of 14 days.

  • Received and not listened to messages are stored for a maximum of 14 days.

  • Listened to but not saved messages are stored for a maximum of 14 days.

 

8. Can I delete a voicemail message after sending it?

No. Once a message is sent, it cannot be deleted.

 

9. How will I know when I have a new voicemail message?

You will receive a text message notifying you when there is a new voicemail message. 

 

10. How can I access my mailbox while roaming?

To access your mailbox while roaming:

Dial the voicemail number 1-868-350-0000. You will hear a prompt to enter your mailbox ID (area code + 7-digit mobile number) and password. In case you do not have a password, you will need to create one in order to access your mailbox from abroad.

If you attempt to access your mailbox more than three times, your call to the voicemail system will end.

You will receive an SMS after the call has ended.

 

11. How I disable my mailbox while roaming

If you are travelling and do not wish to be contacted via voicemail or have the ability to access your voicemail mailbox, please contact us before you leave the country by using any one of our convenient methods. Dial 100 from your Digicel handset, or digitally via WhatsApp or Live Chat

 

12. How can I access my mailbox from another phone?

To access your mailbox, dial the voicemail number 1-868-351-0000. You will hear a prompt to enter your mailbox ID (area code + 7-digit mobile number) and password.

In case you do not have a password, for security reasons you will need to create one in order to access your mailbox.

 

Updated: 9-Jan-2025