US Roaming Tips
USA/Canada Roaming Bundle
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Roaming in the United States?
Here are some quick videos on set up
All major US carriers have shut down their 2G and 3G networks and roaming cannot be guaranteed with older 2G/3G devices.
Please ensure you enable data roaming as otherwise service will not be widely available while roaming in the USA.
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These videos are applicable to customers
currently roaming the United States only
Some of the leading mobile carriers in the United States have shut down their 3G networks and completed their migration to 4G and 5G technologies. These network changes will deliver higher multi-Gbps peak data speeds, ultra-low latency, more reliability, massive network capacity as well as increased availability and agility, and also has the potential to deliver new roaming experiences and connect new industries. This change will impact everyone, from anywhere in the world, traveling to and roaming within the USA.
We know that our customers will have questions and concerns about these changes and Digicel is committed to keeping you informed so that you are able to manage the transition and have the smoothest possible roaming experience while visiting the USA.
All major US carriers have shut down their 2G and 3G networks and roaming cannot be guaranteed with older 2G/3G devices. Please ensure you enable data roaming as otherwise service will not be widely available while roaming in the USA.
You will not be able to utilise 3G services while roaming in the United States on a 3G device, regardless of the US network you are roaming on. This is due to the closure of the 3G networks in the US. We are working daily with both these companies to resolve this issue as a matter of urgency.
In order to make and receive voice calls, you will need a VoLTE enabled mobile handset.
Your 3G phone will continue to work on the Digicel network as normal.
While we engage US carriers on testing alternative solutions that will allow for improved voice roaming, we recommend our customers upgrade their phones to VoLTE enable devices.
Yes, however you MUST enable data roaming before you can roam. For voice services, we strongly recommend a VoLTE enabled handset to have the greatest chance of being able to use voice roaming services.
Apple/iOS users: go to Settings > Cellular > Cellular Data Options and tap Data Roaming to enable.
Android users: tap Settings >> Network & Internet or Connections >> Mobile Network and tap Data Roaming to enable.
Apple/iOS users: go to Settings > Cellular > Cellular Data Options and tap Voice & Data. Here, you can switch your iPhone to 4G or 5G if your phone supports it.
Android users: tap Settings >> Network & Internet >> Mobile Network >> Preferred Network type. You should see all the Mobile Network technologies supported (2G, 3G, 4G and 5G).
Your device will automatically find our roaming partner’s signal so that your device connects automatically.
If this does not happen within a few minutes of switching on, you may need to do a manual network search.
Android: Settings > Connections > Mobile Networks > Network Operators > Disable “Select Automatically” > Select a Network > Check for connection and carrier name “T-Mobile”.
iPhone: Settings > Mobile Data > Network Selection > Disable “Automatic” > Select a network > Check for connection and carrier name, “T-Mobile”.
*Steps may vary according to your device make and model.
1. Consider upgrading to a 4G/5G-compatible device that supports VoLTE.
2. Select the best roaming package that suits your needs before you fly.
Roaming is automatically set up on your postpaid and prepaid accounts.
Now, staying in touch when you are abroad is no hassle! Make and receive calls and use the internet while you travel with your Digicel phone in all DigiRoam territories, USA, UK, Canada plus over 300 networks worldwide. Pay as you go or select one of our plans that allow you to access even lower rates than ever before in applicable destinations!
How can you control the charges?
Using the internet on your phone while you are roaming carries a charge just as making a call and sending a text message does.
If you would like to avoid data charges, consider the following options:
1. Activate a roaming plan . Once you activate it, you can use your Digicel phone in DigiRoam territories, the USA, UK and Canada plus over 300 networks worldwide just like you were home.
2. Avoid unexpected data charges by switching off mobile data. If mobile data is switched on whilst you're connected to Wi-Fi, your phone could switch over to using the mobile data connection if the Wi-Fi signal is weak. When this happens, data charges as per roaming rates would apply.
Here's how you can turn off your mobile data connection on your phone:
Toggle through the menu by selecting your phone type:
Note: These third party sites can provide a lot of helpful insight into your phone issue. Be aware that as non-Digicel sites, you will incur data charges.
Also please note that to use the Volte service, roaming data must be enabled and if the customer does not have an applicable roaming plan activated, the customer must 'opt in' to use data either via the My Digicel App, dialing *323# or also via the 'pop up' notification the customer will receive when connected to the roaming partner network.
DIY Steps before escalating.
GENERAL RULES:
Restart: A restart is fundamental while roaming as it allows your handset to attempt registering on an international network. This will assist with troubleshooting if required. When you return home a restart is also important seeing that your handset may still be registered on a foreign network.
Manual Network Search: Most handsets should automatically update to the strongest available network. We, however, recommend that you always do a manual search for relevant roaming partners. While roaming in the US the preferred roaming networks are AT&T and T Mobile. In Canada, the preferred networks are Rogers, Bell and Telus. Learn how to change your network below.
Here's how you can change your network when roaming.
Follow the instructions by selecting your phone type:
Note: These third party sites can provide a lot of helpful insight into your phone issue. Be aware that as non-Digicel sites, you will incur data charges.
VOICE:
Dialing Format: Always ensure that the correct international dialing format is utilized for each call being made while roaming. To call home, “+1868” must be in front of the 7 digit number. To call the US “+1” must be placed in front the 10 digit number. To make things easier, store numbers in the international format.
DATA:
Check the APN: Using data on your mobile device while roaming requires the correct Access Point Name (APN) Address on your handset along with “Mobile Data” and “Data Roaming” options to be selected. The correct Access Point Name (APN) is “web.digiceltt.com”. Always verify this information is correct to ensure connection to a partner’s data network.
Here's how you can check your Access Point Name (APN) when roaming.
Follow the instructions by selecting your phone type:
Note: These third party sites can provide a lot of helpful insight into your phone issue. Be aware that as non-Digicel sites, you will incur data charges.
Never miss an important message!
Step 1. Set Voicemail Pin before you travel.
Step 2. Dial 1-868-350-0000 to access the voicemail service.
Step 3. You will be prompted to dial the number you want to leave a message for or dial # to access your mailbox. Press #.
Step 4. Enter your phone number with your area code. For example: 1 868-123-4657
Step 5. Enter your password to get access to your mailbox.
N.B. If you do not wish to receive voicemail while out of the country, before roaming, ensure that you cancel call forwarding and all voicemail diverts by dialing ##002#
N.B. In cases where incoming calls are charged, voicemail depositing and retrieval will also incur charges.
We are here to help!
Call us +1 868 399-9999 from any location via your handset or click here for more Contact information.
