DIGICEL CAYMAN EZ ROAM BUNDLES TCs and Cs

 

DIGICEL CAYMAN EZ ROAM BUNDLES

 

Terms and Conditions

 

Date: as at June 10, 2022

These DIGICEL EZ ROAM BUNDLES Terms and Conditions (the “Terms”) apply to you and govern your use of the Digicel Caribbean, International and Digicel Pay as You Go Roaming Services (“Digicel Roaming Services”) available as a part of the Digicel EZ Roam Bundle packages along with the Digicel Pay as You Go Plan. These bundled offerings provide all Digicel customers travelling to and from the Caribbean and internationally, on the Eligible prepaid and postpaid plans listed below, to do so utilizing allocated data and specialized rates for outgoing and incoming calls. You should read these Terms and the Digicel Pay as You Go Terms and Conditions carefully before registering and subscribing to access these Digicel Roaming Services.

“We” or “us” means Digicel Cayman Limited, a company registered under the laws of Cayman Islands and the registered office of which is at 115 Printer Way, George Town, Cayman Islands, PO Box 700, KY1-1107

 “You” means the person accessing or benefitting from the use of the Digicel EZ Roam Bundles (and “your” shall have the same meaning).

You will be taken to have accepted these Terms as soon as you commence use of the Digicel Roaming Services.

By accessing or using the Digicel EZ Roam Bundles, whether occasionally, frequently or permanently, or by otherwise indicating your consent, you agree to be bound by these Terms and amendments thereof.

Digicel reserves the right to revise these Terms at its discretion and/or terminate, suspend in while of in part any Digicel EZ Roam Bundles without prior notice.

If you do not agree to or accept any of these Terms, you should stop using this Digicel EZ Roam Bundles immediately.

 

GENERAL

1.      The Digicel EZ Roam Bundles are comprised of the following:

a.      The Digicel EZ Roam Bundle (Pre-paid);

b.      The Digicel Caricom Bundle (Pre-paid);

c.      The Digicel EZ Roam Bundle (Post-paid);

d.      The Digicel Caricom Bundle (Post-paid)

 

2.       All Bundle offerings include three (3) day, seven (7) day fourteen (14) day subscriptions.  

3.      Subject to your activation of the Bundles via the MyDigicel App, any Digicel website and/or activation by entering the required code, Digicel will enable roaming plan once activated your subscription commences and the Bundle charges will apply accordingly.

4.      To activate the Digicel EZ Roam Bundles, you will need

a.      Be on a Eligible plan as defined below; and

b.      GPRS Service

 

5.      Your device will be unable to use data overseas without an external internet connection (e.g. Wifi) unless you have purchased a Digicel EZ ROAM Bundle or a Pay As You Go Plan.

6.      Bundles can be purchased either before you leave Cayman Islands or once you reach your overseas destination.

7.      You may have multiple Bundles at any one time.

8.      Bundles cannot be transferred.

9.      Once purchased, you must start using your Bundle within the subscription period. Once you have completed activation and received the text notification confirming same, your Bundle shall last for the specified number of days of that particular subscription e.g. 3 days, 7 days or 30 days, and will expire on the last day of the valid subscription at the time of the activation.

10.   Any use that does not occur within the subscription period will be lost.

11.   In order to be eligible for these Bundles, you must be a Digicel customer with an active Eligible service. Please see below list of plans that are eligible for the Digicel EZ Roam Bundles (the “Eligible Plans”) in  Cayman Islands:

       ·       Active Prepaid Mobile subscriber

·       Active Postpaid Mobile consumer subscriber 

 

The following customers are excluded:

 

a.      Postpaid Corporate & Business account customers;

b.      Home & Entertainment only customers;

c.      Postpaid customers with overdue amounts;

d.      Persons under the age of 18 years;

e.      CUG Customers.

12.   Digicel EZ Roam Bundles are for personal and non-commercial purposes only.

13.   In flight and maritime data use (subject to connection availability of Roaming partner)

14.   Digicel shall not provide any refund for Digicel EZ Roam Bundles regardless of any usage or expiry,

 

DIGICEL EZ ROAM BUNDLES

 

What is included?

A.     The following Digicel Roaming Services are included in the Digicel EZ Roam Bundles:

a)     Roaming Data Allotment; and

b)     Free Incoming calls; and

c)     Discounted rates for “Pay as you Go” voice calls.

d)     Some of the prepaid plans includes minutes

B.     The Digicel EZ Roam Bundle charges (Plan Fee) applies on the day the plan is activated. You will begin to benefit from plan features once in an eligible destination. With an active EZ Roam bundle each time you use your device in a “Roaming Destination” (as identified in Table A below). The Bundle roaming charges will be triggered when you do any of the following:

1.      Make a call from a Roaming Destination (including a call to voicemail);

2.      Sending a Text/SMS

3.      Receiving or Placing calls and/or messages via OTT .

 

TABLE A- ROAMING DESTINATIONS (Destinations may vary in each market, To be localised)

 

Albania

Egypt

Ireland

Romania

US Virgin Islands

Peru

Anguilla

Dominica

Israel

South Africa

Venezuela

Uruguay

Antigua

El Salvador

Italy

Spain

Argentina

St. Maarten

Aruba

French Guiana

Jamaica

St Kitts

Belize

St. Eustatius

Australia

Germany

Malta

St. Lucia

Brazil

Saba

Barbados

Ghana

Martinique, St. Martin,
St. Barth

St. Vincent

Chile

France

Bermuda

Greece

Montserrat

Suriname

Colombia

Switzerland

Bonaire

Grenada

Netherlands

TCI

Costa Rica

 Cuba

BVI

Guadeloupe

New Zealand*

Trinidad and Tobago

Ecuador

 Honduras

Canada

Guyana

Panama

Turkey

Guatemala

 Dominica Republic

Curacao

Haiti

Portugal

United Kingdom

Mexico

 

Czech Republic

Hungary

Puerto Rico

United States

Nicaragua

 

 

DIGICEL EZ ROAM  CARIBBEAN BUNDLE DESTINATIONS

Anguilla

Bonaire

Guyana

St. Vincent

Antigua

Cayman

Haiti

Suriname

Aruba

Curacao

Montserrat

TCI

Barbados

Dominica

Jamaica

Trinidad and Tobago

Bermuda

FWI

St Kitts

 

BVI

Grenada

St. Lucia

 

 

C.     If you are NOT IN a Roaming Destination, that is, in a destination other than those set out in Table A above (“Non Digicel Roaming Destination”), the following roaming rates for Calls, Standard Roaming rates will be charged..

D.     If you are NOT on a Digicel EZ Roam Bundle then you will be subject to the Pay as You Go Terms and Conditions and/or other roaming rates.

E.     Where a country is not listed in Table A then you may not be able to access that country’s network and thus unable to roam.

 

1.      Allocated Data and Usage

a.      The Bundles provide the eligible customer with the data allocated for use of your Prepaid and/or Post-paid Digicel Roaming Services only as follows:

b.      The bundles are shared across destinations, if the customer travels to the other destinations before Cuba, Hon and Dom Rep, and utilize the full allotment of 500MB, 1GB or 2GB then they will not have any to

c.      The bundles will have a bonus allotment for usage only in the Caribbean countries specified. 2GB, 3GB and 4GB.

 

Digicel EZ Roam International (Postpaid)

Duration

3 Days

7 Days

14 Days

Price (KYD)

$20

$30

$45

Data (GB)

Up-to 500MB

Up-to 1GB

Up-to 2GB

Data (cuba, Hon, DR)

Up-to 250 MB

Up-to 400MB

Up-to 600MB

Data (Caribbean)

Up-to 2.5GB

Up-to 4GB

Up-to 6GB

 

 

Digicel EZ Roam International (Prepaid)

Duration

3 Days

7 Days

14 Days

Price (KYD)

$20

$35

$55

Data (GB)

Up-to 500MB

Up-to 1GB

Up-to 2GB

Data (cuba, Hon, DR)

Up-to 250 MB

Up-to 400MB

Up-to 600MB

Data (Caribbean)

Up-to 2.5GB

Up-to 4GB

Up-to 6GB

 

 

d.      The relevant Digicel EZ Roam data allocation will be added to the respective mobile plan automatically once you have activated the applicable bundle.

e.      For data usage you will receive a Text alert when you reach [150MB], [50MB] and [0MB] of your data allowance. Once you have reached 100% you will prompted to purchase another plan.

f.       You agree to be charged for using casual data roaming at the rates set out and advertised by us either via out website or other channels of communication from time to time.

g.      Data is charged on a separate basis, depending on the country that you are using data in. Different locations may have different device requirements and costs are measured on data volume rather than time spent online.

 

2.      Outgoing Voice Calls

a.        The following rates shall apply to Digicel EZ Roam Bundle subscriptions

REGION VISITED

HOME

VISITED

EZ ROAM DEST

NORTH AMERICA/DIGI TERRITORIES

$0.15

$0.25

$0.40

CUBA

$1.00

$0.45

$1.00

OTHER EZ ROAM DEST

$0.40

$0.40

$0.60

 

b.        The Digicel EZ Roaming Bundles voice call rates and Roaming destinations are subject to change without prior notice by the foreign network operators.

c.      This is subjected to change by our overseas roaming partners.

d.      All applicable telephone or other related taxes will be charged on calls, texts and data calls made while you are out of the Cayman Islands as these may not zero rated for tax purposes. If Digicel is unable to assess whether you are in or out of Cayman Islands, which may be the case with some in-flight roaming, The applicable tax(es) will be charged as required by law.

Additional Terms and Conditions

 

1.      Where an eligible customer Bundle subscription has expired, any and all further use of the Digicel Roaming Services will be charged at the Pay As You Go rates for making calls and sending texts and data usage (see Standard Roaming Rates and Terms)

2.      Digicel will let you know when you have exhausted you Bundles by text or other notification. You can also always check your balance and usage at any time on the MyDigicel App.

3.      Where the eligible customer does not have an existing data subscription/plan you will need to purchase the relevant data plan for the additional use described.

4.      You understand and agree that there may be delays in Digicel receiving notice from external carriers for charges to be billed to you. This does not affect Digicel’s right to charge you or receive payment from you.

5.      You accept that, if you port your number or if the number used for the subscription is found to no longer be a Digicel number, your subscription will be immediately terminated.

6.      In addition to these Terms and Conditions, you remain bound by any other terms and conditions of use for any of our other services including but not limited to the terms and conditions for Digicel’s Prepaid and Post-paid mobile telephone and data services, the Terms and Conditions of each Digital Service and the Terms and Conditions of the MyDigicel App.

7.      Please note that this subscription is not a “Chargeable Event” as defined in Digicel’s Prepaid terms and conditions. This means that if you are a prepaid Customer and do not make or receive any calls using the Digicel number used for the Content for 120 days or more, you may lose your number.

8.      This product is offered for your personal use and not for commercial use.

9.      You acknowledge that service outside of [MARKET] is provided by external carriers and is subject to those carrier’s terms and conditions.

10.   You are solely responsible for all associated fees and costs incurred by you for connectivity and data usage in relation to your use of the Digicel Roaming Services not included in the Digicel EZ Roam Bundle. Be reminded that once roaming, you will not be able to use any data from your local prepaid or select postpaid Content.

11.   Liability: As roaming involves services provided by networks other than Digicel you agree that we will not be responsible for the way in which any external carrier provides or fails to provide any service (including disconnection, lack of coverage or the performance of that carrier’s network).

 

Digicel’s right to make changes

12.   We reserve the right to terminate this offer if, in our sole opinion, the Content are being abused, such abuse to include but not be limited to reselling or attempts to resell the content, whether on a commercial basis or otherwise, general abuse deemed as an attempt to undermine the integrity of our services.

13.   We reserve the right to modify or discontinue (permanently or temporarily), this plan being offered to you at our discretion.

14.   We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this Service. In the event of us giving notice to you of any such changes to or cancellation of the Service, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or the Digicel Roaming Services. Any such notification shall be effective immediately or as of the date referred to in such notifications.

15.   You accept that certain content on the Digicel Roaming Services may not be available in your country or in your preferred language due to contractual licensing restrictions. Please note that content available in your current location may become unavailable to you if you travel to another location in which content is restricted.

 

Data Protection and Governing Law

16.   By accepting these Terms and Conditions, you consent to the use of your personal data by Digicel and/or any agent appointed by it for the purposes of the administration of the Digicel Prime Bundles and any other purposes to which you have consented. To see our privacy policy visit: www.digicelgroup.com

17.   These terms are governed by Cayman Islands law and you can bring legal proceedings in the Cayman Islands courts.

 

Notice

18.   For customer support, or to report a problem or send us your feedback, please contact us through the customer support chat feature on the MyDigicel Application or visit the “Contact Us” option on the Digicel Roaming Services.