Prepaid Plan Advisory

July 1, 2026

Customer Advisory: Updates to Digicel Prepaid Plans

 Dear Valued Customer,

 Thank you for choosing Digicel. We remain committed to providing reliable connectivity, great value, and a mobile experience you can depend on every day.

As part of our ongoing commitment to improving our Prepaid portfolio, we are introducing updates to selected Digicel Prepaid Plans to simplify our offering and ensure customers continue to enjoy great value while benefiting from continued investment in our network and services.

Effective August 1, 2026, the prices of selected Digicel Prepaid plans will be updated. Depending on the plan you choose, you may also benefit from enhancements such as increased data allowances and an improved overall value proposition.

These changes form part of our ongoing efforts to maintain and enhance our mobile network, improve customer experience, and ensure our products remain competitive while continuing to meet our customers' evolving connectivity needs.

We understand that pricing changes are never welcome, and we appreciate your continued trust and support.

Customers who wish to review their rights under our Terms and Conditions may do so here:

https://www.digicelgroup.com/ky/en/legal/digicel-prime-bundles

If you have any questions about these changes, or would like to review the bundle options available, our Customer Care team will be happy to assist.

• Call: 100 or +1 345-623-3444

• Email: Cayman.CustomerCare@digicelgroup.com

• Visit Us: Cayman Technology Centre, 115 Printer Way, George Town, Grand Cayman

• MyDigicel App: View and activate prepaid bundles anytime

Thank you for choosing Digicel.

Sincerely,

Garvin Madera
CEO, Atlantic Region