FAQs: Prepaid and Postpaid
ROAMING FREQUENTLY ASKED QUESTIONS
Roam Easy International Bundles (Prepaid)
What is this New Roam Easy International Bundle?
The New Roam Easy International Bundle provides subscribers with benefits of data allocations for general Internet consumption while in eligible roaming destination and reduced Overage Rates for voice calls.
What is being offered with this Bundle?
Roaming Data Allotment
Free Incoming calls
Reduce PayGo/Overage rate for roaming voice call
What are the different durations for the Roam Easy International Bundles?
· The Prepaid Roam Easy International Bundles will be available in the follow durations 3, 7, and 14 Day & 30 Day.
How much does the New Roam Easy International Bundles cost and what are the data amounts?
Prepaid International Roam Easy International Bundles |
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Duration |
3 Days |
7 Days |
14 Days |
30 Days |
Price (EC$) |
$40 |
$100 |
$180 |
$250 |
Data (GB) |
1GB |
3GB |
7GB |
10GB |
Who is eligible for this Easy roam bundles?
All Prepaid customers are eligible to activate this Roam Easy International Bundle.
How can this Bundle be activated?
· This Bundle can be activated via ,http://si.mydigicel.net , or Roaming Plans (digicelgroup.com) or Dial *141#]
Do I need to activate the Bundle before leaving my local/home country?
· No Pre-activation is required before arrival in roaming destination; subscriber should be able to activate the Bundle from any location.
Is there a limit to the number of Bundles I can activate?
· There is no limit to the number of times this Bundle can be activated.
· Subscriber can buy multiple of same or other Roam Easy International Bundles at any given time.
Does the Roam Easy International Bundles auto- renew?
· The prepaid Roam Easy International Bundles WILL NOT be allowed automatic auto-renewal.
Will I receive a prompt if I have used up my data Bundle allocations?
Yes, In the event the data allotments are exhausted before thscheduled notification period, a prompt will be sent with an invitation to purchase a new Bundle.
Customers will receive data notifications advising when data allotment will soon be exhausted
Will I be notified for Bundle rollover or Bundle expiry?
Yes, Bundle roll over and expiry notifications will be sent.
In what countries can I use my Roam Easy International Bundles?
The New Roam Easy International Bundles will be available in 42 countries, see table below with eligible roaming destination.
Albania |
Egypt |
Mexico |
St. Eustatius |
Argentina |
France |
Netherlands |
St. Maarten |
Australia |
Germany |
New Zealand |
Switzerland |
Belize |
Ghana |
Nicaragua |
Turkey |
Brazil |
Greece |
Peru |
United Kingdom |
Canada |
Guatemala |
Portugal |
United States |
Chile |
Hungary |
Puerto Rico |
Uruguay |
Colombia |
Ireland |
Romania |
US Virgin Islands |
Costa Rica |
Israel |
Saba |
Venezuela |
Czech Republic |
Italy |
South Africa |
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Ecuador |
Malta |
Spain |
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Roam Easy Caribbean Bundles (Prepaid)
What is this New Roam Easy Caribbean Bundle?
Roam Easy Caribbean Bundle provides subscribers with benefits of Data allocation for general Internet consumption while in an eligible roaming destination and provides reduced Overage Rates for voice calls
What are the different durations for the Roam Easy Caribbean Bundles?
The Prepaid Roam Easy Caribbean Bundles will be available in the follow durations 3, 7, and 14 Day.
Prepaid Roam Easy Caribbean Bundles |
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Duration |
3 Days |
7 Days |
14 Days |
Price (EC$) |
$20 |
$40 |
$80 |
Data (GB) |
3GB |
7GB |
14GB |
What are the Roam Easy Caribbean Bundles calling rates within the Bundle?
Zone |
Rate (Destination) |
Rate Home |
1 (US/CAN) |
$0.40 |
$0.35 |
2 (UK/EU) |
$0.90 |
$1.00 |
3 Caribbean |
$1.30 |
$0.80 |
4 Rest of World |
$3.00 |
$6.00 |
My Roam Easy Caribbean Bundles can work in which countries?
The Roam Easy Caribbean Bundles will be available in the following destinations listed in the table below.
Anguilla |
Bonaire |
Guyana |
St. Vincent |
Antigua |
Cayman |
Haiti |
Suriname |
Aruba |
Curacao |
Montserrat |
TCI |
Barbados |
Dominica |
Jamaica |
Trinidad and Tobago |
Bermuda |
FWI |
St Kitts |
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BVI |
Grenada |
St. Lucia |
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