FAQs: Prepaid and Postpaid
ROAMING FREQUENTLY ASKED QUESTIONS

 

 

Roam Easy International Bundles (Prepaid)

 

      What is this New Roam Easy International Bundle?

The New Roam Easy International Bundle provides subscribers with benefits of data allocations for general Internet consumption while in eligible roaming destination and reduced Overage Rates for voice calls.

 

  What is being offered with this Bundle? 

      Roaming Data Allotment           

      Free Incoming calls

      Reduce PayGo/Overage rate for roaming voice call

 

What are the different durations for the Roam Easy International Bundles?

·       The Prepaid Roam Easy International Bundles will be available in the follow durations 3, 7, and 14 Day & 30 Day.

 

  How much does the New Roam Easy International Bundles cost and what are the data amounts?

 

Prepaid International Roam Easy International Bundles

 

Duration

3 Days

7 Days

14 Days

30 Days

Price (EC$)

$40

$100

$180

$250

Data (GB)

1GB

3GB

7GB

10GB

Who is eligible for this Easy roam bundles?

 

All Prepaid customers are eligible to activate this Roam Easy International Bundle.

 

How can this Bundle be activated?

 

·                This Bundle can be activated via ,http://si.mydigicel.net ,  or Roaming Plans (digicelgroup.com) or Dial  *141#]

 

 

Do I need to activate the Bundle before leaving my local/home country?

 

·                No Pre-activation is required before arrival in roaming destination; subscriber should be able to activate the Bundle from any location.

 

Is there a limit to the number of Bundles I can activate?

 

·                There is no limit to the number of times this Bundle can be activated.

·                Subscriber can buy multiple of same or other Roam Easy International Bundles at any given time.

 

Does the Roam Easy International Bundles auto- renew?

 

·                The prepaid Roam Easy International Bundles WILL NOT be allowed automatic auto-renewal.

 

Will I receive a prompt if I have used up my data Bundle allocations?

 

Yes, In the event the data allotments are exhausted before thscheduled notification period, a prompt will be sent with an invitation to purchase a new Bundle.

 

Customers will receive data notifications advising when data allotment will soon be exhausted

 

Will I be notified for Bundle rollover or Bundle expiry?

 

      Yes, Bundle roll over and expiry notifications will be sent.

 

In what countries can I use my Roam Easy International Bundles?

 

    The New Roam Easy International Bundles will be available in 42 countries, see table below with eligible roaming destination.

Albania

Egypt

Mexico

St. Eustatius

Argentina

France

Netherlands

St. Maarten

Australia

Germany

New Zealand

Switzerland

Belize

Ghana

Nicaragua

Turkey

Brazil

Greece

Peru

United Kingdom

Canada

Guatemala

Portugal

United States

Chile

Hungary

Puerto Rico

Uruguay

Colombia

Ireland

Romania

US Virgin Islands

Costa Rica

Israel

Saba

Venezuela

Czech Republic

Italy

South Africa

 

Ecuador

Malta

Spain

 

 

Roam Easy Caribbean Bundles (Prepaid)

 

What is this New Roam Easy Caribbean Bundle?

Roam Easy Caribbean Bundle provides subscribers with benefits of Data allocation for general Internet consumption while in an eligible roaming destination and provides reduced Overage Rates for voice calls

 What are the different durations for the Roam Easy Caribbean Bundles?

 

The Prepaid Roam Easy Caribbean Bundles will be available in the follow durations 3, 7, and 14 Day.             

 

 

Prepaid Roam Easy Caribbean Bundles  

Duration

3 Days

7 Days

14 Days

Price (EC$)

$20

$40

$80

Data (GB)

3GB

7GB

14GB

 

What are the Roam Easy Caribbean Bundles calling rates within the Bundle? 

 

Zone

Rate (Destination)

Rate Home

1 (US/CAN)

$0.40

$0.35

2 (UK/EU)

$0.90

$1.00

3 Caribbean

$1.30

$0.80

4 Rest of World

$3.00

$6.00

 

My Roam Easy Caribbean Bundles can work in which countries?

 

The Roam Easy Caribbean Bundles will be available in the following destinations listed in the table below.

Anguilla

Bonaire

Guyana

St. Vincent

Antigua

Cayman

Haiti

Suriname

Aruba

Curacao

Montserrat

TCI

Barbados

Dominica

Jamaica

Trinidad and Tobago

Bermuda

FWI

St Kitts

 

BVI

Grenada

St. Lucia

 

Roam Easy FAQ's