Updated on October 29, 2025

Porting faqs

Make the Switch

 

Number Portability Description

Number Portability (NP) is the process which allows a subscriber to change service while retaining an existing phone number.

 

Number Portability FAQ

 How often can I port my number?

  • Subscribers can only port their number once every sixty calendar days (two months).

 

  • How long would it take to port?

    • Mobile number (single #) – One working day

    • Mobile number (group) – Two working days

 

  • What is required for porting?

    • Active SIM

    • Signed porting request form

    • Form of photo identification: a) National ID Card, b) Driving Permit and c) Passport

    • Validation/Proof of ownership: SMS, IVR (fixed numbers)

 

  • Note: In addition to the above, a copy of latest bill or a printout of the subscriber details are required for Postpaid accounts

 

  • What happens to my credit?

    • Subscribers will lose any unused credit after porting. Voicemail messages will also be removed.

 

  • What happens if I have an outstanding bill?

    • Postpaid:

      • The porting request can be denied if the subscriber has one or more outstanding bills on the account.

    • Prepaid:

      • Porting will not be canceled if the subscriber has any debt.

      • Subscribers are liable to pay all outstanding balances.

 

  • Can I port before my contract expires?

    • Yes, however, subscribers must pay the early termination charges.

 

  • Can I port my mobile number to a fixed account?

    • No. Numbers can only be ported to services of the same type; mobile to mobile, etc..

 

  •  What happens if I have a business account?

    • If the account contains the name of the authorized signatory (specified on the bill or account) that person shall be authorized to conduct the port as the “Subscriber”.

    • If not, the porting form must be signed by an appropriate legal representative of the organisation and an identity check will be done.

 

  • What happens if I want to port back?

    • Subscribers can port back within 14 days after porting out. However, the donor now recipient network is not obligated to accept the port in request.

    • If 14 days have passed, the subscriber would have to wait the 60 days before submitting the request.

 

  • Can someone port on my behalf?

    • Postpaid/Prepaid subscribers can designate an authority for porting in writing however internal checks should still be completed for authentication purposes.