Stay Connected Bundles

STAY CONNECTED PLANS

FREQUENTLY ASKED QUESTIONS

    

What are Jamaica's Stay Connected Plans?

 

Stay Connected Plans are our value-packed data and talk plans available for purchase by your family and friends in the United States, Canada, and the United Kingdom via Diaspora Online and/or Retail stores whereby if you are a Digicel prepaid customer in Jamaica, you are able to benefit from the purchase for usage in Jamaica. They comprise three bundles/plans with differing durations: the 7-day, 14-day, and 28-day duration plans. The stay connected plans give you unlimited local Digicel talk, any-use data, data for Digicel apps, night-time bonus data, unlimited WhatsApp, and one free Magic number. Stay Connected Plans come in convenient sizes - Small, Medium, and Large - with up to 20GB of data. The Bundles include Data allotments for Digicel apps, such as D’Music, BiP, PlayGo (basic access), Loop, Billo, Data, SportsMax and GoLoud. 

Plans

Anytime Data Bundle

Night-time Bonus Data

Unlimited Local Digicel Talk

Digicel Apps Data Allotment -

Unlimited WhatsApp

Magic number

Fees
USD

Fees
CAD

Fees
GBP

Small
(7 days)

6 GB

6 GB

Yes

6GB

Yes

Yes

$15

$18

£11

Medium
(14 days)

10 GB

10 GB

Yes

10GB

Yes

Yes

$25

$31

£18

Large
(28 days)

20 GB

20 GB

Yes

20GB

Yes

Yes

$35

$45

£25

How many Stay Connected Plans can I choose from?

 

There are three (3) plans to choose from in convenient Small, Medium and Large sizes.

 

Who can purchase a Stay Connected Plan?

 

Your loved ones abroad can purchase any Stay Connected Plan via https://digicelinternational.com/jamaica/en/topup , or at any Digicel authorized Diaspora retail outlets located in the below regions**. These plans are only available for purchase by Diaspora your loved ones living in the **United States, United Kingdom, and Canada for use by you here in Jamaica.

 

Who can benefit from the new Stay Connected Plans?

 

If you are a Digicel prepaid customer living in Jamaica, you can enjoy the value and convenience of our Stay Connected Plans. Plans will only be visible for purchase to your loved ones living in the United States, Canada, or the United Kingdom to benefit you here in Jamaica.

 

Do Stay Connected Plans auto-renew?

 

No, Once your Stay Connected Plan expires, you have the option to choose from local plans/bundles available on our website at https://online-top-up.digicelgroup.com/en-JM/prepaidplans/, the MyDigicel app at p.mydigicel.net or via the service menu *147#.

 

Do I have to activate a separate add-on to get my night-time bonus data?

 

No, you don't have to do anything except having your friends and/or family from the United States, Canada, or United Kingdom ("Diaspora countries") purchase one of our Stay Connected Plans and the night-time bonus data will be added automatically to your new Bundle.

 

How do I use my night-time bonus?

 

Your night-time bonus is applicable for use only from 11:00 PM to 6:00 AM each day for the duration of your Stay Connected Plan. Your allotment is valid for the duration of the Stay Connected Plan purchased and will not be replenished daily.

 

Will my night-time bonus data roll over?

 

No, unused night-time bonus data from your current Stay Connected Plan will not roll over to a new plan. Once the current Stay Connected Plan expires, any unused night-time bonus data will be lost.

 

How do I activate the free Magic number?

 

You are required to dial *147# and select the asterisk (*)- NextOption 5 – "Bonuses" then select Option * – "Magic number" to nominate a Magic number. Once successfully activated, a text message in the format set out below will be sent:

·         Dial *147#, select on the asterisk (*) –Next.

·         Then select Option 8 - Bonuses.

·         Select on option 4 –Magic Number.

·         Then you will be prompted to nominate a magic number.

·         Once successfully activated, you will receive a text message advising that the magic was added.

 

Can I nominate my free Magic number at any time while on an active Stay Connected Plan?

 

Yes, you can nominate your free international Magic number at any time while your Stay Connected Plan is active. However, your Magic number will only be valid for the remaining duration of your Stay Connected Plan.

 

Can I change my Magic number after nominating an Int’l number?

 

Unfortunately, once you have successfully selected one free International number, your Magic number remains until your current Stay Connected Plan has expired. However, if you receive a new Stay Connected Plan before or after your current plan expires, then you may nominate a new Magic number.

 

How do I activate a data add-on?

 

You can activate a data add-on using the MyDigicel app at p.mydigicel.net or dial to our service menu at *147#.

 

What can I do with my unlimited WhatsApp?

 

You can do so much! Use your unlimited WhatsApp to chat, make voice calls and video calls.

 

How will I know when my Stay Connected Plan is active?

 

We'll send a confirmation message to let you know that you're free to use your Stay Connected Plan. The activation message will look like this:

"Your #day Stay Connected Plan is active. Enjoy #GB + #GB bonus night-time data with Unlimited Digicel Talk and WhatsApp. Balance check: *147# or a.mydigicel.net"

 

Will I incur charges once my data is finished and my plan is still active?

 

Remember, no surprises. Pay no overage charges once you are on an active Stay Connected Plan. Standard overage rate of JMD $20/MB will only apply if you are not on one of these bundles or do not have an active plan and choose to use data at the applicable rate.

 

If I am on a call within the duration of the Stay Connected Plan, and it expires, what happens to my call?

 

If you are on a Digicel to Digicel call and your Stay Connected Plan expires, your call will not drop. However, you will be charged for the remaining portion of the call per your prepaid rate plan.

 

Does my anytime data from the expired Stay Connected Plan rollover onto my active Stay Connected Plan?

 

Yes, the unused any-use data (up to 20GB) from the current Stay Connected Plan will roll over to your new stay connected Bundle if your active Bundle was purchased during the applicable grace period however, if you stay on a bundle via early renewal (buy before your plan expires) then you can rollover any amount of any-use data.

 

Will my unused any-use data roll over to my local plan/bundle if I do not receive another Stay Connected Plan?

 

Yes, once you purchase a new plan/bundle within the applicable grace period, your unused anytime data will roll over from your expired Stay Connected Plan to your new local plan/bundle. Data rolled over during the grace period will be capped at 12GBs.

 

Does my unused voice bundles (minutes) from the expired Stay Connected Plan roll over onto my active Stay Connected Plan?

 

No, Unused Voice bundles (minutes) will not roll over.

 

How will I be notified when my Stay Connected Plan expires?

 

Before your Stay Connected Plan expires, you will receive a reminder letting you know that your Bundle is about to expire. If you do not activate a new local Plan/Bundle, and you do not receive another Stay Connected Plan, we'll send you another reminder, just in case you forgot.

 

Does the Stay Connected Plan automatically renew?

 

No, once the Stay Connected Plan expires, someone living in the US, UK, Canada will have to repurchase another Stay Connected Plan for you to use.

 

Am I able to use my Stay Connected Plan after it expires?

 

No, after your Stay Connected Plan expires, you must renew your Bundle during the applicable grace period before you lose your benefits and will not be able to roll over your unused anytime data. If your loved ones abroad purchases a plan for you within the grace period, unused data up to 12 GBs will roll over to the new plan.

 

Do my other applicable benefits (i.e. Magic number, Unlimited WhatsApp) expire with my Stay Connected Plan?

 

Yes, if you do not receive a Stay Connected Bundle before it expires, unused data allotments and other applicable benefits i.e. Magic number, Unlimited WhatsApp will expire.

 

How do I check the balance of data on my Stay Connected Plan?

 

You have two ways:


Service Menu: *147# - go to "My Account," then enter the "Manage My Plan" menu and press "1" to see your available minutes and/or data balances.

MyDigicel app – click on the app at a.mydigicel.net and go to "Accounts and Balances."