Customer Complaints Handling Notice

Important Notice

As our customer, you have the right to make a complaint if you are dissatisfied with any of our products and services.

Our Complaints Handling Policy [click here] explains how and where to register your complaint, expected resolution and communication timeframes, and our commitment to keeping your information confidential.

Contact

Corporate Address:

Digicel Jamaica, 14 Ocean Boulevard, Kingston, Jamaica Opening Hours: 8:00 am to 6:00 pm

Operating Hours

Monday to Friday 8am - 6pm

Telephone

  • Office Telephone: 1-876-619-5000

  • Customer Care from Digicel mobile (local): 100

  • Customer Care (while Roaming): 1-876-380-ROAM (7626)

  • From Non-Digicel Mobile and Landlines: 1-876-619-DIGI (3444).

Connect with us online

Mobile Support: customercare@digicelgroup.com

Digicel+ Support: playjamaica@digicelgroup.com



Contact Us

  • Customer Care from Digicel mobile (local): 100

  • Customer Care (while Roaming): 1-876-380-ROAM (7626)

  • From Non-Digicel Mobile and Landlines: 1-876-619-DIGI (3444).

  • WhatsApp Us: 1-876-355-5000



MEDIA AND PUBLIC RELATIONS

All media and public relations queries should be addressed to:

Brithney Clarke

Marketing Business Lead 

Email: brithney.clarke@digicelgroup.com

Work with us:

If you are interested in working at Digicel, visit https://careers.digicelgroup.com/ for our latest job offerings and to submit your application.