Gift A Smile Terms & Conditions

THE “GIFT A SMILE” PROMOTIONS TERMS AND CONDITIONS

Start Date: Monday, December 1, 2025

End Date: Saturday, January 24, 2026

The “GIFT A SMILE” Promotion (the “Promotion”) Terms and Conditions (the “Terms”) apply to you and govern your participation in the Promotion for a chance to win cash and prizes. You should read these Terms carefully before participating in the Promotion.

“We” or “us” means Digicel (Jamaica) Limited, a company registered under the laws of Jamaica with registered offices at 14 Ocean Boulevard, Kingston, Jamaica. References to “we”, “our” and “us” in these Terms include our subsidiaries and affiliates (“Affiliates”) from time to time.

“I” or “You” means the person participating in this Promotion.

If you do not agree to or accept any of these Terms, you should stop participating in the Promotion immediately.

What is the “GIFT A SMILE” Promotion?

This Promotion provides an opportunity for our Prepaid, Postpaid and Digicel+ (formerly Home and Entertainment) customers to win a bundle of prizes which include the following:

o 64 winners will receive $250,000.00 JMD each

Eight (8) winners will be selected each week of the Promotion with four (4) from western parishes and four (4) from eastern parishes;
Western parishes will comprise of Westmoreland, Hanover, St. James, Trelawny, St. Elizabeth and Manchester;
Eastern parishes will comprise of Clarendon, St. Ann, St. Mary, St. Catherine, Portland, Kingston and St. Andrew and St. Thomas;
Each week, four (4) winners will be selected from Prepaid customers (2 from west and 2 from east), two (2) from Postpaid (1 from west and 1 from east) and two (2) from Digicel+ (1 from west and 1 from east);

o 32 winners will receive grocery vouchers valued at $50,000 JMD each

Four (4) winners will be selected each week of the Promotion;
Each week, two (2) winners will be selected from Prepaid customers, one (1) from Postpaid and one (1) from Digicel+;

o 15 winners will receive Samsung Tablet A9, LTE 4+ each between December 1 – 27, 2025,

Four (4) winners will be selected each week, for the first three weeks of the Promotion;
Three (3) winners will be selected in the fourth week of the Promotion;
For the first three weeks, two (2) winners will be selected from Prepaid customers, one (1) from Postpaid and one (1) from Digicel+ customers ; and
On the fourth week, one (1) winner will be selected from Prepaid customers, one (1) from Postpaid and one (1) from Digicel+ customers;

Additionally, during the promotion, there will be several additional guaranteed offers.

2. What is the Promotional Period?

This Promotion is valid from December 1, 2025, at 12:00 AM EST through to January 24, 2026, at 11:59 PM EST.

3. Who is eligible to enter the Promotion?

In order to be eligible for this Promotion, you must perform one of the following Qualifying Activities during the Promotional Period (“Eligible Customer”):

For Prepaid Customers:

Must be on an active Prepaid Prime Plan.
Gift a Prepaid Prime Plan :Customers who gift a plan will receive two times the number of entries for the number of days for the plan. For example, for a 7 day plan, customers will receive 14 entries.
TopUp with $500 or more and receive 3 entries per top up
Switch to Digicel: Customers who switch to Digicel will receive 5 entries
Make a call for one minute or more Customers who make a chargeable call for one minute or more will receive 1 entry

For Postpaid Customers:

Must be on an active Postpaid Prime Plan (i.e. no outstanding balance on your account during the Qualifying Period).

Current Add-ons

The Customer will receive 2 entries weekly

For Digicel+ Customers

Must be an active Digicel+ Customer Plan (i.e. no outstanding balance on your account during the Qualifying Period). Eligible Plans are as follows:

For Handset & SIM purchases (Prepaid and Postpaid):

Purchase a SIM card
Purchase a Smartphone deal as below:

The following customers are excluded from participating in the Promotion:

a.Prepaid and Postpaid Corporate & Business account customers;

b.Customers who have elected not to participate in any Digicel promotions;

c.Employees/families of employees (Spouse and Children) of Digicel, employees of affiliated companies associated with this Promotion;

d.Ambassadors of Digicel;

e.Employees who have left Digicel within the three (3) month period preceding the commencement date of the Promotion and during the Promotional Period;

f.Postpaid customers with an overdue amount;

g.Directors of Digicel during the Promotional Period;

h.Customers who have ported their number to another telecommunications network during the Promotional Period; and

i.Grand prize winners of the following previous Digicel promotions: 4 Cars in 4 Weeks, Christmas is a 10, Run fi yuh TV, Postpaid Staycation, Remix D Summa 2025 and One Home. One Jamaica.

4. What are the eligible plans (“Eligible Plans”) that will grant customers entry into this Promotion?

The activation of the below Eligible Plans as well as purchasing activities will grant customers entry into the Promotion.

Eligible Prepaid Plans

1 Day Prime Brawta Plan

3 Day Prime Brawta Plan

7 Day Prime Brawta -Discount

7 Days Prime Brawta Plan

7 Days Plus Prime Brawta Plan

28 Days Prime Brawta Plan

28 Day Prime Brawta - Discount

28 Day Prime Brawta -50% Discount

30 Day Prime Brawta Plus Plan

7 day Stay Connected Online Plan

14 day Stay Connected Online Plan

28 day Stay Connected Online Plan

7 day Stay Connected Retail Plan

14 day Stay Connected Retail Plan

28 day Stay Connected Retail Plan

5. How will entries be awarded?

Entries will be awarded as follows: Qualifying Activity Amount of Entries

Be on an Eligible Prepaid Prime Plan

1 entry daily

Top-up with $500 or more Digicel Credit

3 entries per top up

Be on an Eligible Postpaid Plan (no outstanding balance on your Postpaid Plan)

Tiered entries weekly

Have an active Postpaid add-on

2 entries weekly

Be on an Eligible Digicel+ Plan

(no outstanding balance on your Postpaid Plan)

Tiered entries weekly Eligible Postpaid Plans

Prime – Intro BTL Plan 2

Prime – Intro Plan 2

Prime – Start BTL Plan 2

Prime – Start Plan 2

Prime – Core BTL Plan

Prime – Core 2 Plan

Prime – Plus BTL Plan

Prime – Plus Plan

Postpaid MiFi Plan

120GB Postpaid MiFi Plan

300GB Postpaid MiFi Plan Purchasing Handsets & SIM

SIM card

Samsung S25 Ultra

Samsung A06

Samsung A16

Samsung A07

Samsung A17 Digicel+ Plans

LTE/TDD

Lite Bundle

Classic Fibre Bundle

Variety Fibre Bundle

Premiere Fibre Bundle

Classic Fibre+ Bundle

Variety Fibre+ Bundle

Premiere Fibre+ Bundle

Fibre+100 Mbps BTL

Fibre 150 Mbps

Fibre+ 250 Mbps

Fibre+ 400Mbps

Fibre+ 600 Mbps

Have an active Digicel+ add-on

5 entries weekly

Purchase a SIM Card

1 Entry

Purchase select smartphone devices

Tiered entries based on type of device

Switch to Digicel

5 Entries

Gift a Plan

Two times the number of days for the plan

Make a chargeable call for one minute or more

1 Entry

5 Entries

NB: Weekly entries will not roll-over

6. Will the customer be notified when to enter the Promotion?

Public awareness for this Promotion will be in the form of programmatic advertising, promotional flyer, scanning the QR code on the promotional flyer, social media posting at the following handles: @digiceljamaica on Instagram and X (formerly Twitter) and Digicel Jamaica on Facebook, and direct SMS messages to the customers during the Promotional Period. The promotional details will also be uploaded to our website at www.digiceljamaica.com.

The Radio Script is as follows:

Digicel is gifting smiles this season and we can’t do it without you!

64 customers will win $250,000 cash each, another 32 will win $50,000 in groceries, and 15 lucky winners will take home a brand-new Samsung Tablet — we’re gifting smiles EVERY. SINGLE. WEEK!

We’re also gifting vouchers for furniture, hardware, farming supplies, and more – in stores and on the road. And the best part? You can re-gift or share your prize with someone who needs a smile too. Because this Christmas, it’s not just about winning — it’s about making sure dat everybody good!

Catch the Digicel team in your community bringing gifts and good cheer to keep you smiling straight into the New Year!

Gift A Plan and we’ll double your plan days as entries to win!

[Sped-up] Top up with $500 or more, activate any Prime Plan, make a call for one minute or more, buy a Smartphone Deal, remain active on or sign up for Digicel+ or Postpaid, switch to Digicel or buy any SIM to earn entries into Digicel Gift a Smile Promotion. Visit digiceljamaica.com for more ways to win. Authorized under section 58(3) of the Betting Gaming & Lotteries Act. Promotion ends January 24, 2026. Conditions apply.

Digicel… reconnecting Jamaica with every smile.

The following SMS will be sent to customers:

Gift a Smile & Win a share of $30MIL+ in cash & prizes with Digicel. Text 142 to 137 for info. Dial *147*20# to opt-out of promo txt.

2. Reconnecting Jamaica, one smile at a time! Win & gift cash, prizes & more with Digicel Gift A Smile. Text 142 to 137 for more details. Dial *147*20# to opt-out

Please see topline promotional flyers below:

7. Who can customers contact if they have queries or complaints about the Promotion?

For assistance with queries or complaints in respect of this Promotion, customers may contact Digicel’s customer care at Customercare@digicelgroup.com or by dialing 100.

8. Is there a limit to the amount of times a customer can enter the Promotion?

No, customers may enter the Promotion multiple times during the Promotional Period.

9. How many times can a customer enter and win?

Customers may only win once during the Promotional Period.

10. What is the qualifying period and draw dates for the Promotion?

The qualifying period and the draw dates are as follows:

$250,000.00 JMD Cash Prize No. of Draws Qualifying Period Draw Date No. of winners 1st December 1, 2025 - December 6, 2025 December 7, 2025

8 2nd December 7, 2025 - December 13, 2025 December 14, 2025

8 3rd December 14, 2025 - December 20, 2025 December 21, 2025

8 4th December 21, 2025 - December 27, 2025 December 28, 2025

8 5th December 28, 2025 - January 3, 2026 January 4, 2026

8 6th January 4, 2026 - January 10, 2026 January 11, 2026

8 7th January 11, 2026 - January 17, 2026 January 18, 2026

8 8th January 18, 2026 - January 24, 2026 January 25, 2026

$50,000 JMD Grocery Voucher No. of Draws Qualifying Period Draw Date No. of winners 1st December 1, 2025 - December 6, 2025 December 7, 2025

4 2nd December 7, 2025 - December 13, 2025 December 14, 2025

4 3rd December 14, 2025 - December 20, 2025 December 21, 2025

4 4th December 21, 2025 - December 27, 2025 December 28, 2025

4 5th December 28, 2025 - January 3, 2026 January 4, 2026

4 6th January 4, 2026 - January 10, 2026 January 11, 2026

4 7th January 11, 2026 - January 17, 2026 January 18, 2026

4 8th January 18, 2026 - January 24, 2026 January 25, 2026

Samsung Tablets No. of Draws Qualifying Period Draw Date No. of winners 1st December 1, 2025 - December 6, 2025 December 7, 2025

4 2nd December 7, 2025 - December 13, 2025 December 14, 2025

3rd December 14, 2025 - December 20, 2025 December 21, 2025

4 4th December 21, 2025 - December 27, 2025 December 28, 2025

Customers will have up until 11:59 PM EST on the day preceding draw date in order to qualify. All draws will be conducted at Digicel’s Headquarters, 14 Ocean Boulevard, Kingston at 11:00 AM EST on the respective draw dates. The mobile draws will precede the Digicel+ draws.

What are the prizes to be won for the Promotion?

PRIZES No. of Winners Items Unit Cost (JMD) No of Weeks Sub-Total (JMD)

Cash

$250,000.00

8 (with 8 winners each week)

$16,000,000.00

Grocery Voucher from Progressive Grocers of Jamaica Ltd

$50,000

8 (with 4 winners each week)

$1,600,000.00

Samsung Tablet Tab A9 LTE 4+ 64GB EE | 8.7"

Grey, SKU: 8806095376080

$24,800.70

4 (with 4 winners for the 1st three weeks and 3 winners in the 4th week)

$372,010.50

Total

$17,972,010.50

Other Guaranteed Offers

11.How will the winners be selected?

Winners, except for the $250,000 cash prize, will be randomly selected from an electronic pool of Eligible Customers via Digicel’s Raffle Manager Platform. On the draw dates, a total of twenty-five (25) telephone numbers will be pulled for Prepaid customers, twenty-five (25) telephone numbers will be pulled for the Postpaid customers, and twenty-five (25) accounts will be pulled for the Digicel+ customers. The numbers will be arranged in a top-bottom sequential order and the Digicel representative will attempt to make contact until a winner has been identified.

For the $250,000 cash prize, winners will be selected from an electronic pool of Eligible Customers via Digicel’s Raffle Manager Platform based on whether they fall within western parishes or eastern parishes. On the draw dates, a total of twenty-five (25) telephone numbers will be pulled for the Prepaid customers from western parishes and twenty five (25) telephone numbers from Pre-paid customers in eastern parishes. Twenty five (25) telephone numbers will also be pulled for Postpaid customers from western parishes and twenty five (25) telephone numbers from Postpaid customers in eastern parishes and for Digicel+ customers, twenty-five (25) accounts will be pulled for customers in western parishes and twenty-five (25) accounts will be pulled for customers in eastern parishes. The numbers will be arranged in a top-bottom sequential order and the Digicel representative will attempt to make contact until a winner has been identified.

Each week, the winners will be selected in the following order:

All 8 Winners for the $250,000 cash prize;

All 4 Winners for $50,000 Grocery Voucher; and

All 4 (or 3, in case of 4th week) Winners for the Samsung Tablet

12. How will winners be notified?

Three (3) calls will be made to the numbers selected by Digicel’s Raffle Manager Platform in a top-bottom sequential order between 12: 00 PM EST and 2:00 PM EST on the next business day, following the draw dates. In respect of Digicel+ winners, calls will be made to the number associated with their account. If there is no response to a number, the next number in-line will be contacted until a winner is successfully identified. All calls to customers will be made from 876-619-5000; this number is the only number that is authorized for the making of calls to winners for this Promotion. During the telephone contact of the selected winners, full details of the winning prize will be communicated along with the process for redeeming their prize.

13.What will winners need in order to claim their prize?

In order to claim their prize, the winner will need to provide the below information to the email address provided by the Digicel representative who contacted them from 876-619-5000 within forty-eight (48) hours of initial contact by Digicel:

- Full Name

- Contact Number

- A clear head shot photo

- If over 18 years, valid Government-issued photo identification (Driver’s Licence, Passport, Voter’s ID)

-If under 18 years, Student ID and Birth Certificate

-Commercial banking details for direct deposit, if applicable, along with documentary proof of bank account (for example, bank statement or screenshot of the account details from an electronic platform clearly showing name on the account, branch location and complete account number). If the customer does not have a bank account, they may present a written letter of authorization, witnessed by a Justice of the Peace, for payment to be made to their authorized party. Please note that payments will not be made to a credit union account.

- Winning phone number and Digicel+ account number, as applicable (the number must be registered to the intended winner). If the number is unregistered the customer may proceed to register same within the timeframe specified above.

Special Needs Winners

If a selected winner has special needs and is unable to collect their prize and/or submit the relevant documents, that winner will be allowed to have a representative act on their behalf. Such representative must provide written consent from the winner selected, witnessed by a Justice of the Peace and valid Government-issued photo identification for both the winner and their representative to claim the prize.

Minor Winners

Winners under the age of eighteen (18) years will have to share the above information for themselves and for their parent or guardian in addition to the minor’s Birth Certificate or proof of guardianship. Parent/guardian is required to accompany minor and provide valid identification.

Forfeiture of Prizes

If a winner is unable to provide the above information and documents within the timeframe stipulated above, the prize will be forfeited. If a prize is forfeited, Digicel reserves the right to select another winner in accordance with the mechanism specified herein, subject to consultation and approval from the Betting, Gaming and Lotteries Commission.

Additional Considerations for Prize Redemption

a) Non-cash prizes will be available for collection at Digicel’s Headquarters at 14 Ocean Boulevard, Kingston within fourteen (14) days of the winner providing the information above. The winner may attend in person or send an authorized person to collect on their behalf. Such representative must provide written consent from the winner selected, witnessed by a Justice of the Peace, and valid Government-issued photo identification for both the winner and their representative.

b) Payment of the cash prize will be made via bank transfer within forty-five (45) days of the winner providing the information above.

c) Winners are required to sign a Redemption Form confirming receipt of their prize. If the winner is under the age of eighteen (18), the Redemption Form must be signed by the parent/guardian.

d) Prizes can be gifted to someone in need. Where a winning customer intends to gift his/her prize to another person, both the customer and recipient must provide written consent. Also, the recipient agrees to provide all documents and/or information in accordance with these Terms and Conditions.

e) Non -cash prizes cannot be exchanged for cash prizes. Similarly, cash prizes cannot be exchanged for non-cash prizes.

f) Save in the event of its gross negligence, neither Digicel, nor any other person or party associated with the Promotion, their associated companies, agents, contractors, and sponsors, or any of its personnel involved in the Promotion, shall be liable whatsoever for any loss or damage incurred or suffered, death or personal injury suffered or sustained, or costs incurred, arising from either participation in the Promotion or from claiming any reward.

Additional Terms and Conditions

A. This Promotion is offered for your personal use and not for commercial use.

B. We reserve the right to disqualify you or terminate (upon consultation and approval of the Betting, Gaming and Lotteries Commission) this offer if, in our opinion, the Promotion is being abused, such abuse to include but not be limited to selling or attempts to sell the prizes, whether on a commercial basis or otherwise, general abuse deemed as an attempt to undermine the integrity of our services.

C.The selected winners must have complied with these Terms and Conditions to enter and be on an active, qualifying contract with no accounts held with Digicel being in arrears to be eligible to win the prizes. Furthermore, by redeeming or gifting your prize you and your selected recipient accept the manufacturer’s warranty and terms and conditions.

D. If a prize is unavailable, we may, at our discretion, substitute the prize with an alternative prize of equal value and/or specification with the approval of the Betting, Gaming, and Lotteries Commission.

E. We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this Promotion upon consultation and approval of the Betting, Gaming, and Lotteries Commission. In the event of us giving notice to you of any such changes to or cancellation of the Promotion, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or the MyDigicel App. Any such notification shall be effective immediately or as of the date referred to in such notifications.

F. By entering this Promotion or consenting to receive a prize through gifting, you consent to the use of your personal data by Digicel and/or any agent appointed by it to assist with running the Promotion for the purposes of administration of the Promotion (including publishing your full name and country and/or disclosing it to third parties in accordance with applicable law) and any other purposes to which you have consented. To see our privacy policies visit: https://www.digicelgroup.com/en/privacy-notice.html and https://www.digicelgroup.com/jm/en/digicel-plus/legal/privacy-notice.html . If you refuse to do so, you forfeit your right to claim the prize if you are selected as the winner.

G. Winners and gifted recipients agree to take part in any promotional, marketing, or publicity activities or events reasonably requested by Digicel, failing which the prize may be forfeited. By participating in the Promotion or consenting to receive a prize through gifting, you consent to the use of your name, likeness, image, or photograph for any and all programming and/or publicity or advertising purposes, commercial or otherwise, in all media and formats used by Digicel’s or its agencies, without further compensation, throughout the world in perpetuity. If you refuse to do so, you may forfeit your right to claim the prize if you are selected as the winner.

H. In addition to these Terms and Conditions, you remain bound by our MyDigicel App (“the App”) Terms and Mobile Terms and Conditions of Use.

I. For customer support, or to report a problem or send us your feedback, please visit the “Support” option on the App.

J. This Promotion is authorized under section 58 (3) of the Betting, Gaming & Lotteries Act.