Prime Bundles - Frequently Asked Questions

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1. What is changing with Prime Bundles?

We are updating the prices of our Prime Bundles and adding USA & Caribbean data roaming benefits to eligible Prime Bundles.


2. Which Prime Bundles are affected?

All Prime Bundles except the 90-Day Prime Bundle are affected by this update. These are:

  • 1-Day Prime Bundle

  • 3-Day Prime Bundle

  • 7-Day Prime Bundle

  • 30-Day Prime Bundle Lite

  • 30-Day Prime Bundle


3. When will the new prices take effect?

The new prices will take effect on July 1, 2026.


4. Are there any changes to bundle data, minutes, or SMS allowances?

No. Bundle allowances remain unchanged. The only changes are the bundle price and the inclusion of USA & Caribbean data roaming benefits.


5. How does the new roaming benefit work?

Customers can use their Prime Bundle's included data allowance while roaming in eligible USA and Caribbean destinations.

The data used while roaming will be deducted from the bundle's data allocation.


6. Does the roaming benefit include voice calls and SMS?

No. The USA & Caribbean roaming benefit applies to data usage only.

While roaming in an eligible destination:

Data usage will be deducted from your Prime Bundle's included data allowance.

Although Prime Bundles include local voice minutes and SMS, these allowances cannot be used while roaming.

Any voice calls made or SMS sent while roaming will be charged at applicable pay-as-you-go roaming rates.

Roaming voice and SMS charges will be deducted from your main account balance and not from the bundled voice minutes or SMS included in your Prime bundle.


7. Which countries are included in the roaming benefit?

Eligible roaming destinations include:

• Anguilla

• Antigua and Barbuda

• Aruba

• Barbados

• Bermuda

• Bonaire

• British Virgin Islands

• Cayman Islands

• Curaçao

• Dominica

• El Salvador

• Grenada

• Haiti

• Jamaica

• Montserrat

• St. Kitts and Nevis

• St. Lucia

• St. Vincent and the Grenadines

• Suriname

• Trinidad and Tobago

• Turks and Caicos Islands

• Guadeloupe

• Martinique

• Saint Barthélemy

• Saint Martin

• USA

The list of eligible destinations may be updated from time to time.


8. What type of data can I use with my Prime Bundle?

The data allotment is main/core data and can be used for any internet service, including:

• Browsing

• Social media

• Streaming

• Downloading

• Email and messaging applications

• Any other internet-based activity


9. How do the bundled minutes and SMS work?

Bundled minutes and SMS can be used on any local network, including:

• Digicel

• One Communications

• ENET

Once bundled minutes or SMS are exhausted, local pay-as-you-go rates apply:

• Voice: $34 (VAT Excl.) / $38.76 (VAT Incl.) per minute

• SMS: $11 (VAT Excl.) / $12.54 (VAT Incl.) per SMS

VAT is applicable on all local voice and SMS charges.


10. How does rollover work?

Unused data, minutes, and SMS will roll over when a new eligible Prime Bundle is activated before the rollover deadline.

To qualify for rollover:

• Your current bundle must expire with remaining allowances.

• A new eligible Prime Bundle must be activated by 11:59 PM on the day following bundle expiry.

If a new eligible bundle is not activated by this deadline, any unused data, minutes, and SMS will be forfeited.


11. Do I need to activate roaming separately?

Customers should ensure roaming services are enabled on their device settings before travelling. Once roaming is enabled, Prime Bundle customers can use their included data allowance in participating destinations.


12. What happens if I use all my bundled data while roaming?

Once your bundled data is exhausted, you can reactivate another eligible prime bundle.


13. Will the 90-Day Prime Bundle change?

No. The 90-Day Prime Bundle remains unchanged at this time.


14. Is the specific allocation for minutes and SMS included within the bundle still free of charge?

Yes, allocation for minutes and SMS included within the bundle remains unchanged and free of charge. The Prime Bundle charge relates to the data allocation only.


15. Do I need to connect to a specific network while roaming?

Yes. To use your Prime Bundle data allowance while roaming in eligible Caribbean destinations, you must connect to a Digicel network where one is available.

If you connect to a non-Digicel roaming partner network, your usage will not be eligible for the Prime Bundle roaming benefit and standard roaming charges may apply.

Customers are encouraged to check that their device is connected to the Digicel network when travelling within eligible Caribbean territories.