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DIGICEL GUYANA “PICK AND WIN” CHRISTMAS PROMOTION 2025

Terms & Conditions

Start Date: Nov 10, 2025

End Date: Dec 21, 2025

These Frequently Asked Questions (“FAQs”) and Terms and Conditions (the “Terms”) apply

to you and govern your participation in the Promotion for a chance to win the prizes. You

should read these FAQs and Terms carefully before participating in the Promotion.

“We” or “us” means Digicel (Guyana) Limited, a company registered under the laws of

Guyana with registered offices at 56 High Street, Kingston, Georgetown, Guyana.

References to “we”, “our” and “us” in these Terms also includes our subsidiaries and

affiliates (“Affiliates”) from time to time.

“I” or “you” means the person participating in the Promotion (and “my” and “your” shall

have the same meaning).

By participating in the Promotion, you agree to be bound by these Terms.

These Terms incorporate the Digicel Acceptable Use and Privacy Policies which you can

access via the links below.

https://www.digicelgroup.com/gy/en/legal-terms/acceptable-use-policy

https://www.digicelgroup.com/gy/en/legal-terms/privacy-policy

If you do not agree to or accept any of these Terms, or if you are under the age of eighteen

(18), you should not participate in the Promotion.

1. What is the “Pick and Win 2025” Christmas Promotion?

The Promotion allows prepaid customers who top up with GYD$1000 or more to gain

entries between Nov 10th

, 2025, to Dec 21st

, 2025, (the “Promotional Period”) for a

chance to win up to 2 million dollars. Postpaid consumers and Digicel+ customers

also enter by paying their bill on time and in full. One lucky winner will be chosen every

week for six weeks.

2. How does the Promotion work?

You may participate in this promotion by following the steps below:3. 4. 5. 6. Prepaid: Recharge with $1000 or above (via Top Up cards or any electronic top-up

including Diaspora top up). For each $1000 or above top-up you will be automatically

entered for a chance to win.

Postpaid Consumer and Digicel+: Pay your bill on time and in full and receive entries

for the entire promotion.

One winner will be selected weekly.

When does the Promotion start and end?

The promotion is valid from November 10, 2025, through to December 21, 2025.

How will I know if I have entered the Promotion

Prepaid customers will receive the below SMS once they have successfully topped up

with $1000 or more.

“You’ve earned XX entries into the draw for a chance to win up to $2 Million! Text

WIN to 1441 to check your entries this week.”

Please note that SMS will take between 5 to 10 minutes to notify you of your entry.

Postpaid consumer and Digicel+ customers will be automatically entered once their

bill is paid on time and in full.

Can I take part in the Promotion?

All prepaid Digicel customers who top up with $1000 or more may participate in the

Promotion and all Postpaid Consumer and Digicel+ customers who pay their bill on

time and in full may participate and is automatically entered.

Exclusions

The following persons cannot participate in the Promotion:

a. Any person who, at any time on or after October 1, 2024, was or is a director,

officer, employee, or agent of Digicel (Guyana) Limited or any of their respective

parents, subsidiaries, divisions, or affiliated companies, franchisees or service

agencies, independent contractors or suppliers of services to Digicel (Guyana)

Limited.

b. c. Any person who is not a legal resident of Guyana; and

Any person under the age of 18.

How do I Know If I have won?If you are selected as a winner, a representative from the Digicel Marketing team will

contact you via telephone call. This video interaction will be shared on Digicel

Guyana’s Facebook page and broadcast on NCN CH11.

7. How many winners will there be?

There will be 6 winners in total. 1 winner will be selected each week for 6 weeks during

the promotional period.

8. Will I be notified when to participate?

Yes. Digicel will send the “Summer Promotion 2025” participation prompts via SMS to

prepaid customers 3 times weekly. Posts will also be made via the Digicel Guyana

social media Pages weekly as well as radio station and television advertisements daily

during the promotional period. Please note you can participate any time during the

promotional period.

9. When will the winners be announced?

One weekly winner will be announced on the following days:

Week 1: Nov 17th

Week 2: Nov 24th

Week 3: Dec 1st

Week 4: Dec 8th

Week 5: Dec 15th

Week 6: Dec 22nd

10. How will the winners be selected?

Winners will be randomly selected with a randomizer using an Oracle Database

random function to select 1 eligible winner each week during the qualifying period.

11. When will the prize be handed over to the winner?

There will be a total of 3 mini game shows held over the 6-week period. Each game

show will feature 2 of the weekly winners, giving all 6 winners a chance to participate.

The game shows will take place every 2 weeks:

- The first show will host the winners from weeks 1 and 2

- The second show will feature the winners from weeks 3 and 4

- The third and final show will include the winners from weeks 5 and 6During each game show, the two contestants will select a prize from a Christmas tree.

The prizes will range in value from GYD $200,000 to $2,000,000 and will remain hidden

until selected. Customers will then be presented with the cash in the amount they

selected from the tree.

12. How long is my entry valid for?

Prepaid entries are valid for the same qualifying period the recharge was done. Entries

are purged at the end of each qualifying period, and you will need to recharge $1000

or more to gain entries in new qualifying periods.

Postpaid consumer and Digicel+ entries are valid for the rest of the promotion.

13. Can I win multiple times?

Yes, you can win multiple times. Prepaid: Once you make a top up of $1000 or more

within a particular draw period you will be entered to win the prize in that period.

Postpaid and Digicel +: Once you pay your bill on time and in full you will be eligible for

each remaining week of the promotion.

14. Which are the qualifying periods?

Qualifying periods are below.

Week 1: Nov 10th to 16th.

Week 2: Nov 17th to 23rd

Week 3: Nov 24th to 30th

Week 4: Dec 1st to 7th

Week 5: Dec 8th to 14th

Week 6: Dec 15th to 21st

15. What do I need to know about claiming my prize if I win?

(a) Once you have been contacted as a weekly winner, you will need to confirm

participation and visit the Digicel office with the winning phone and SIM, along with

your ID atleast by the day following initial contact. If not, your prize will be forfeited.

(b) To confirm participation in the promotion, you must present valid proof of

identification (National ID Card, Driver’s License or Passport), which clearly

indicates your age and that you are a legal resident of Guyana.

visiting Digicel to claim participation on the gameshow.(d) You agree that if you win any prize from the promotion, you will permit photographs

of you to be taken and for your image, likeness and name (your “Likeness”) to be

used for public relations and marketing purposes free of cost, including the

publishing of your Likeness on social media, mainstream media, and other

platforms that we may choose.

(e) If you are unable to visit the office to confirm your participation on the gameshow,

you may send a representative with your winning SIM and phone on your behalf

with appropriate identification for you as well as that representative along with a

signed letter by you authorizing the collection and a copy of your ID.

(f) Once you have presented to the Digicel Office for confirming your participation,

you will be provided with further instructions on the details of the gameshow.

16. What if I’m a winner and I miss the call from the live drawing?

If we are unable to reach a winner, we will select another random eligible number. This

process will continue until contact is made. Each number will be called twice, and if

both calls are missed, the prize will be forfeited.

Additional Terms and Conditions

A. This Promotion is offered for your personal use and not for commercial use and you

agree not to sell any rewards redeemed through this Promotion.

B. We reserve the right to disqualify you or terminate this offer if, in our opinion, the

Promotion is being abused, such abuse to include but not be limited to selling or

attempts to sell the prizes, whether on a commercial basis or otherwise, general

abuse deemed as an attempt to undermine the integrity of our services.

C. You are solely responsible for all associated fees and costs incurred by you for

redemption of the prize and for connectivity and data usage in relation to your use.

Be reminded that once roaming, you will be able participate in this promotion.D. The selected winners must have complied with these Terms and Conditions to enter

and be on an active, qualifying contract with no accounts held with Digicel being in

arrears to be eligible to win the prizes.

E. We reserve the right to modify or discontinue (permanently or temporarily), this

Promotion being offered to you upon consultation and approval of the relevant

authorities.

F. If a prize is unavailable, we may, in our discretion, substitute the prize with an

alternative prize to the equal value and/or specification with the approval of the

relevant authorities.

G. We reserve the right to, at any time, with or without notice, vary or cancel the terms

and conditions of this Promotion upon consultation and approval of the relevant

authorities. In the event of us giving notice to you of any such changes to or

cancellation of the Promotion, it shall suffice for us to give you notice via messages

to your handset/device or to post such notification on the Digicel website or the

App. Any such notification shall be effective immediately or as of the date referred

to in such notifications.

H. Any personal data relating to participants will be used solely for the purposes of this

promotion by Digicel and/or by any agent appointed by it to assist with running the

promotion on behalf of the Digicel and will not be disclosed to a third party for any

other purpose without the individual’s prior consent. By entering this Promotion, you

consent to the use of your personal data by Digicel and/or any agent appointed by it

to assist with running the promotion for the purposes of administration of the

promotion (including publishing your full name and county and/or disclosing it to

third parties on request if you are the winner) and any other purposes to which you

have consented. To see our privacy policy visit: www.digicelgroup.com

I. Winners may be required to take part in related publicity, including (without

limitation) publication of the name and image of a promotion winner along with their

winning entry via Digicel’s website, social media and other press and media

channels. No additional payment will be given for this.

J. In addition to these Terms and Conditions, you remain bound by our My Digicel App

Terms and Conditions of Use.K. For customer support, or to report a problem or send us your feedback, please visit the “Support” option on the App.

$12M Pick & WIN - Terms and Conditions