Updated on October 14, 2025

Digicel+ App Terms and Conditions

TERMS & CONDITIONS FOR DIGICEL GROUP 

DIGICEL + TV APP/PLATFORM  

 

ABOUT THE TERMS  

 

These terms and conditions set out the agreement between:

(1) you ('you', 'the customer' or 'your'); and

(2) Digicel (SVG) Limited ('us', 'we', ‘Digicel’ or 'our'); for the provision and use of the Digicel + TV Mobile Application Service (“Digicel + TV APP”).

 

The words highlighted in bold throughout these terms and conditions have special meanings which can be found in the Glossary at the end of these terms and conditions. Your use of the Digicel + Tv App service(s) will be governed by the terms of this agreement.

 

Please take a few minutes to carefully read through the terms and conditions set out below for the products and service(s) you have ordered from Digicel.

 

AGREEMENT

These Terms, together with the additional conditions of your “Subscription”, constitute a legally binding agreement between both parties and is governed by the laws of St. Vincent & the Grenadines providing you with access to the Digicel + App/Platform (the “Digicel Tv App’) and govern your use of the Digicel Tv App. The App provides you with access to the Content streamed over the internet to compatible devices. Your access or use of the Digicel Tv App confirms that you have read, understood and agreed to this Agreement on behalf of yourself and on behalf of any Authorized Users. Our Privacy Policy describes how we treat your personal information and how we communicate with you and can be viewed at Digicel | Privacy Notices (digicelgroup. com).

Your subscription for your chosen Service(s) has a minimum period, which starts on the date your Service(s) are installed and successfully activated. The length of the Minimum Period is 12 months, which you agreed to when you signed up for the Digicel TV App service(s). After the Minimum Period, this Agreement will continue until either you or we end it in accordance with the terms set out in this Agreement. You must keep the Digicel Tv App service for the duration of the minimum period, unless you or we are allowed to end this Agreement earlier, under the terms and conditions outlined in this Agreement.

If you cancel this Agreement during the minimum period, Digicel reserves the right to charge an early termination fee. We may charge this amount directly to any credit or debit card which you have provided us with, and by entering into this Agreement, you are authorising us to do so. Alternatively, we will levy this charge onto your final Digicel Tv bill with Digicel. We will give you reasonable notice before making any charge.

Digicel reserves the right to amend or change the service(s), or these terms and conditions, subject to notifying you of such amendments.

 

 

 

 

 

 

 

 

 

 

 

 

 

TERMS AND CONDITIONS FOR DIGICEL GROUP ........................................................... 1
DIGICEL + TV APP/ PLATFORM ......................................................................................... 1

A. Obtaining the Services ....................................................................................................... 3

B. About the service(s) ........................................................................................................... 3

C. Looking after your service(s) ............................................................................................. 3

D. Using the service(s) ........................................................................................................... 3

E. Paying for your service(s) .................................................................................................. 4

F. Your details and how they are looked after ....................................................................... 5

G. Changing this agreement................................................................................................... 5

H. Suspending service(s) ....................................................................................................... 6

I. Ending this agreement ....................................................................................................... 6

J. Liability to you .................................................................................................................... 7

K. Matters beyond our reasonable control ............................................................................. 7

L. Notices ............................................................................................................................... 7

M. Transfer of agreements ..................................................................................................... 8

N. Enforcement and how your complaints are resolved ........................................................ 8

GLOSSARY ............................................................................................................................... 8

 

 

A. Obtaining the Services

1) To obtain the Services, you must attain the following criteria (the “Eligibility Criteria”):

(a) You must be an ordinary resident in the Jurisdiction;

(b) You must be at least eighteen (18) years old. If you are below eighteen (18) years old, you may use the Platform only as an Authorized User of a parent or legal guardian’s Digicel Tv App.

2) You agree that the services will be activated by you manually after you have signed up for the same service. For the avoidance of doubt this service does not require a Digicel Representative to enter you premises and perform an installation of the Digicel Tv App.

3) To obtain the Service(s), you must be connected to broadband internet on the device on which the TV App is installed. You are responsible for ensuring your internet access equipment is working properly and that you maintain a broadband internet connection compatible with the Service(s).

4) If you have any difficulties installing the app and activating the services, you may contact a customer service representative at 1-784-430-8000 who will guide you on the installation process.

5) Using our Services and accessing our Content will require a Digicel TV Account number. A Digicel TV Account number is the account you use to access the Digicel + TV App. Your account is valuable, and you are responsible for maintaining its confidentiality and security. Digicel is not responsible for any loss which may arise from the unauthorized use of your account. Please contact Digicel customer care if you suspect that your account has been compromised.

 

B. About the service(s)

1) General

a) If you keep to the terms of this Agreement, we will provide you with the Service(s).

b) As well as these terms and conditions, the Service(s) have Additional Policies which apply to the Service(s) and their use. These may be updated from time to time so please check the Digicel website regularly and read through it carefully. The Additional Policies includes our 'acceptable use policy' which you can read on the Digicel website. We will post notifications on our website when any changes have been made to these documents.

c) To make sure you are always getting the best possible service, we may monitor and record phone conversations you have with our teams when contacting Digicel for support. We will notify you if we are monitoring or recording our conversations with you.

d) From time to time, we may let you try certain Service(s) for free. We also have the right to withdraw these trial Service(s) at any time and by giving you reasonable notice.

e) From time to time, we may supply you with Service(s) or component part(s) of a Service(s) for promotional purposes, whether for a charge or otherwise. We may at any time and by giving you reasonable notice stop such supply or change the promotional Service(s) or component part(s).

f) Some parts of the Service(s) (for example the channels that are offered on the App) may be supplied by other organisations. As a result, due to matters outside our reasonable control or for commercial or contractual reasons, we may change, cancel or postpone all or any component part(s) of the Service(s), however Digicel will make every effort to give you reasonable notice of any withdrawals and changes where it is possible to do so.

g) You agree that you are liable for any charges on your account regardless of whether you or anybody else (with or without your permission) requests additions to the Service(s). For example, if someone who has access to your account requests additional Service(s), they will be considered to be within your control and you will be liable for the charges associated with those additional Service(s).

h) In order to obtain the Service(s), you must own compatible device with data or internet access as the Service(s) include the use of a specific software application, which you will be guided to install on your compatible device. You confirm that you have agreed to and will abide by the terms of use for the software application. You agree that Digicel, its agents, suppliers and third-party contractors will not be responsible for any loss or damage arising from your installation or use of the software application on your compatible device.

C. Creating your Digicel + TV App Account

To access Content on the Digicel + TV App, you must have a Digicel Account and you must have an active subscription plan (a “Subscription”) with a valid payment method (a “Payment Method”).

 

Steps to Create a Digicel + Tv App Account

1. Search and download the My Digicel App from the app store 2. Select sign up from the home page 3. Insert contact number associated with Digicel+ account 4. Once OTP code is received, insert in the app 5. Go to menu and select add account under Digicel+

6. Select your country and enter your Digicel+ account number 7. Choose verification type SMS / Email verification / Security Question 8. Once selected, follow the instructions and insert the OTP where applicable.

D. Looking after your service(s)

1. You are responsible for maintaining any equipment which you own (for example, smartphones, modems, other smart devices and so on) that is relevant to the Service(s).

 

2. We are not responsible if you are not able to use the Service(s) because your equipment (for example, your smartphone, other smart devices or other equipment) does not work properly or is not compatible with the system.

E. Using the service(s)

1. You are responsible for the way the Service(s) are used. You must not do any of the following acts or allow anyone else to do the following acts in relation to the Service(s):

a) Cause annoyance, nuisance, inconvenience or needless worry to, or breach the rights of, any other person;

b) Perform any illegal activity;

c) Break, or try to break, the security of anyone else's equipment, hardware or software;

d) Copy, distribute, attempt to disassemble, decompile, create derivative works of, reverse-engineer, modify, sub-license, or use for any other purposes any software we provide;

e) Use the Service(s) for commercial or business purposes;

f) Use the Service(s) in a way that: (i) risks degradation of service levels to other customers; (ii) puts our system at risk; and/or (iii) is not in keeping with that reasonably expected of a residential customer. If we believe that you are using the Service(s) in any of these ways, we are entitled to reduce, suspend and/or terminate any or all of the Service(s) with notice.

2. You must, at all times, make sure that the way you use the Service(s) does not break the law.

 

3. The Service(s) are provided for residential use only and the following acts are not permitted:

a) re-selling all or any part of the Service(s).

 

4. You agree to take responsibility for all liabilities, claims and losses which are in any way connected with misusing the Service(s) supplied to you under this Agreement, or with getting the Service(s) without our permission, and to repay fully any costs or losses of this kind which we may suffer. This also applies if you do not meet your responsibilities under this section D.

 

5. If you misuse the Service(s), get Service(s) from us without our permission, or do not meet your responsibilities under this section D, we will, with notice, be entitled to suspend the Service(s), end this Agreement and/or terminate any licence to use the software related to the Service(s), and you may incur charges.

 

F. Paying for your service(s)

1. You must pay the charges for the Service(s) as set out in your Agreement or as otherwise notified to you via publication on our website and information available at our stores, together with any applicable taxes. You can also request information on our charges by contacting our customer services team. All payments by you should be made to Digicel.

 

2. You must ensure that your payments are received by Digicel by the due date for outstanding amounts shown on your bill. If you do not pay your bills on time, you will be liable for late fees or other charges for your default. We may also charge you the full amount of any bill and you may lose any discount we have given you, where applicable. We may also suspend or cancel the Service(s) and charge you the costs of debt recovery proceedings to recover any debt you owe under this Agreement.

 

3. Bills

a) Under this Agreement, if you ask for any changes to the Service(s) provided by us, these changes will be reflected by adding proportionate amounts to your first bill after the change and to your payments every month after that.

b) You may choose to pay your bills by cash, credit or debit card, or by Direct Debit, either electronically, at Digicel stores or using designated third-party payment facilities.

c) If any Direct Debit or payment of yours is cancelled or is not cleared by your bank, we are entitled to charge you a default fee and the provisions of paragraphs E3 and E4(c) will also apply.

d) You may choose to receive a paper bill instead of an electronic bill (“e-bill”).

e) You must provide us with a valid and current e-mail address to use e-billing. The accuracy of that e-mail address is entirely your responsibility.

f) You shall remain fully responsible and liable to pay any bills of which notification has been sent to the e-mail address or contact number you have specified whether or not:

i) you access that e-mail account and read the relevant e-mail;

ii) you are disconnected from your e-mail account (for any reason); or

iii) any other reason (other than our negligence) you fail to read the relevant notifications.

g) Reminders may be sent for late bill payments.

h) If you want to change any of the Service(s) agreed to, we may charge you an administration fee. We will notify you of the amount of any such charge when you request the change.

i) You may be asked for a deposit at any time at our discretion as a security in case you do not pay your bills. All or any part of this deposit may be used to pay any charges you owe under this Agreement.

4. If at any time before or during the term of this Agreement you fail to meet the credit conditions imposed by us, we may do the following:

a) Require you to make a payment (which shall be made to Digicel) in advance for future charges;

b) Enforce credit limits on you for any charges (to the extent that we believe is reasonable in the circumstances), restrict the level of Service(s) we provide to you, only allow certain methods of payment and/or suspend some or all of the Service(s) at any time when you reach the limits until we have received the full payment of any charges you owe under this Agreement;

c) Demand a deposit from you as described in paragraph E3 above.

G. Your details and how they are looked after

1. You must provide promptly and accurately all the information which may be needed so that we can perform our respective obligations under this agreement. You must also tell us immediately if any of your details change.

 

2. By having and using the Service(s) provided by us you hereby expressly consent to our use of your personal information together with other information for specific purposes as outlined in our privacy policy (“our Privacy Policy) including:

a) providing you with the Service(s), service information and updates;

b) administration, credit scoring, customer services, training; and

c) Improving and developing the service(s) for you.

Your personal information may be used for these purposes for the period you are a customer. Occasionally third parties may be used by us to process your personal information in the ways outlined above. These third parties are permitted to use the data only in accordance with our instructions (as applicable). For full details on our Privacy Policy, please visit Digicel | Privacy Notices (digicelgroup.com).

We may share with third parties information about your use of the Service(s) in an aggregated form which will not personally identify you. This aggregated data may be used by those third parties for their marketing purposes (e.g. to improve their targeting of advertising based on user preferences).

 

3. Subject to your consent, we may use your personal information to contact you with information about our products and services, special offers and rewards, as well as those of selected third parties. From time to time, we may contact you by mail, telephone, email or other electronic messaging services (such as text, voice, sound or image messages including using automated calling systems) for these purposes.

 

4. We may also disclose your personal information to other Digicel group companies so that they can contact you with information about their products and services where you have given us your consent to do so. But don't worry, your personal details won’t be shared with companies outside the Digicel Group for marketing purposes without your consent.

 

5. If you change your mind at any time and no longer wish to receive this information from us, that's okay. Just call our customer service, for more information. If you opt out of receiving this information from us, we will not contact you for marketing purposes, nor will we share your information with other Digicel Group companies for them to market to you. If you say you don’t wish to receive any promotional information from us, this will exclude you from receiving any of our special offers or promotions which may be of interest to you. You can also opt out of receiving marketing information from other Digicel Group companies at any time by contacting them directly.

 

6. You have a right to ask for a copy of your information (for which we may charge a small fee) and to correct any inaccuracies.

 

7. If you do not pay your bills for the Service(s) then we reserve the right to transfer your debt recovery after a period of ninety (90) days to a third party with reasonable notice to you in which case your personal information will also be transferred to that third party for it to use in connection with the recovery of your debt. Such third party will take such action to recover your debt as it considers appropriate and will not be acting on behalf of or with our instructions in relation to how this debt is recovered. We may also disclose information about you if required to do so by law or by order of a court or other competent body.

 

H. Changing this agreement

1. You may add to or reduce the Service(s) you receive from time to time by contacting our customer services team. If you ask us to provide any extra Service(s) to you, you agree to accept those additional Service(s) for at least the Minimum Period that applies to them. If you ask us to reduce your tier of Service(s) within the Minimum Period for those Service(s), we may ask you to pay a fee depending on the Service(s) being reduced and the remaining length of the Minimum Period. If you wish to reduce your tier of Service(s) or remove any additional Service(s) (including services for add on channels) you must pay any charges prorated for the period in which the service is used.

 

2. Digicel may at any time improve, modify, amend or alter the terms of this Agreement and/or the Service(s) if:

a) there is any change or amendment to any law or regulation which applies to Digicel or the Service(s) provided to you;

b) We decide that the Service(s) should be altered for reasons of quality of service or otherwise for the benefit of customers or, in our reasonable opinion, it is necessary to do so;

c) for security, technical or operational reasons;

d) there are any changes with our third party providers;

e) if the changes or additions are minor and do not affect you significantly or we wish to have all our customers on the same terms and conditions; or

f) in all other events, where we reasonably determine that any modification to the relevant system or change in trading, operating or business practices or policies is necessary to maintain or improve the Service(s) provided to you. However, you will have the right to cancel the affected Service(s) or end this Agreement if the changes are significant, as described herein.

3. Digicel may change our charges at any time. Any changes to our monthly charges will be published by us on the Digicel website and we will also give you thirty (30) days advance notice of the change(s).

I. Suspending Service(s)

1. We may suspend any or all of the Service(s) with reasonable notice if: a) you have broken this Agreement (including additional policies, like the acceptable use policy) (and in such an instance we reserve the right to reduce the level of Service(s) affected);

b) maintenance, updates or improvements to any part of the Service(s) need to be carried out;

c) we have to do so by law or in line with a third party contract;

d) we have reason to believe that you have provided us with false, inaccurate or misleading information either for the purpose of obtaining the Service(s) or at any time during the provision of the Service(s);

e) we believe that you or another person at your home have committed, or may be committing, any fraud against us, and/or any other person or organisation by using the Service(s);

f) you or anyone you authorise to deal with us on your behalf acts in a way towards our staff or agents which we reasonably consider to be inappropriate; or

g) in our reasonable opinion it is necessary to do so.

2. If the Service(s) is/are suspended because you have broken this agreement or if paragraphs H1(d), (e) or (f) apply, we may make a charge to reflect our costs in connection with suspending and starting the Service(s) again. In normal circumstances you must pay this charge before you can use the Service(s) again.

 

3. If the Service(s) is/are reduced because paragraphs H1(a) apply, then during any period of reduction, you will remain liable for the payment of your original level of charges.

 

J. Ending this agreement

1. Either you or we may end this Agreement at any time (including during or at the end of any Minimum period) by giving the other thirty (30) days' notice. You must pay any charges incurred up to the end of that 30-day notice period. You may also have to pay an early termination fee if your Service(s) end within the relevant Minimum Period as set out above.

 

2. If you end one or more Service(s) during the Minimum Period for such Service(s) (other than in the circumstances outlined in paragraph I3), or if you break this Agreement and we end this Agreement under paragraphs I8, I9, I10 and I11 (including for non-payment of charges) within the Minimum Period applicable to those Service(s), you must immediately pay an early termination fee in respect of each cancelled Service(s). The early termination fee represents any costs we have subsidised for you upon signing this agreement.

3. If we break the terms and conditions of this Agreement, you're free to end this Agreement without penalty.

4. We may end this Agreement immediately by giving you notice: a. if we have to do so by law or in line with a third-party contract; b. if in our reasonable opinion it is necessary to do so for security, technical or operational reasons.

 

5. When this Agreement ends or you cancel a Service, we will deactivate the account or account(s) created with us for use of the Service(s). You will no longer be able to use the App.

 

6. If this Agreement is ended for any reason, or if any of the Service(s) are cancelled, we will be entitled to use any money held (including deposits and advance payments) to pay any obligation or debt you may owe under this Agreement. We'll get in touch with you to refund to you any money remaining after these deductions, unless our costs to administer that refund outweigh the actual account balance. You hereby consent to forfeiting your account balance, whatever the amount, if we have not been able to contact you within six months of the date of termination of this Agreement.

 

7. We may end this Agreement immediately if:

 

a) you become insolvent or bankrupt, you enter into any arrangement with your creditors, or if any legal action is taken or threatened against your property;

b) we believe that you or another person at your Home have committed, or may be committing, any fraud against us, or any other person or organisation by using the Service(s);

c) you break any of this Agreement (including the Additional Policies) and, if you are able to put things right, you have not done so within seven (7) days (or such other period as we specify) of;

d) we have reason to believe that you have provided us with false, inaccurate or misleading information for the purpose of obtaining the Service(s) from us or at any time during the provision of the Service(s);

e) we are required to comply with an order, instruction or request of Government, an emergency services organisation or other competent administration or regulatory authority;

f) you or anyone you authorise to deal with us on your behalf acts in a way towards our staff or agents which we reasonably consider to be inappropriate; or

g) we are specifically entitled to do so under any other section of this Agreement.

8. If you break this Agreement and we choose to overlook it, we can still end the Agreement with you if you break it again.

 

9. If we end this Agreement because you have broken this Agreement as set out in paragraphs I8, I9, I10 and I11 (including where you have not paid the charges which you are liable to pay under this Agreement) during any relevant Minimum Period, we are entitled to: (a) charge you for any charges for; and/or (b) prevent access to; and/or (c) disrupt access to; those Service(s).

 

10. If you break this Agreement by committing fraud or any other criminal activity, we may report this to the police, who may take legal action.

K. Liability to you

1. Our liability to you is limited as set out in paragraphs J2 to J6.

 

2. We, our agents and suppliers will not be liable to you for:

a) any indirect loss or any loss which is not a reasonably foreseeable consequence of our negligence or breach of this Agreement (including loss of profits, business, revenue, contracts or anticipated savings, wasted expenses or any other purely financial losses);

b) lost or destroyed data or software; any business loss (including loss of profits, business, revenue, contracts or anticipated savings, wasted expenses or any other purely financial losses) even if such loss was reasonably foreseeable or we had been advised of the possibility of you incurring such loss;

3. When we carry out any obligation under this Agreement, our duty to you is to exercise the reasonable care and skill of a competent provider providing similar services only.

 

4. We, our agents and suppliers are not liable for any streaming disruptions due to communication disruptions to telephone lines, cell phones, internet connections, radio frequency, internet, any other transmission modes,

including but not limited to DSL, cable, ADSL, and VOIP. Digicel shall have no responsibility or liability for interruptions of Service(s) or any resulting consequence.

L. Matters beyond our reasonable control

We, our agents, suppliers and third party contractors will not be liable for failing to do what is promised under this Agreement if we are prevented from doing so by something outside our reasonable control which will include (but is not limited to) lightning, flood or severe weather conditions, fire or explosion, civil disorder, damage or vandalism to our network, terrorist activities, war, actions of local or national governments or other authorities, or industrial disputes.

 

M. Notices

1. Any notices personal to you will be in writing and be delivered by hand, sent by fax, ordinary post to you at your Home or sent electronically. Any notices you give to Digicel should be given in line with the directions set out on the "Contact Us" area of the Digicel Smart Home website or in your Welcome Pack. Any notice period will start from the day on which the notice is delivered if it is delivered by hand, two working days (i.e. excluding Saturdays, Sundays and public holidays) after the date it was posted if sent by ordinary post, or from the date of successful transmission if it is sent by fax or electronically.

N. Transfer of agreements

1. This Agreement is personal to you and you may not transfer your account or any of your rights and responsibilities under this Agreement without our written consent. For business reasons we may transfer any of our rights and responsibilities under this Agreement without your permission.

O. Enforcement and how your complaints are resolved

1. If any provision of this agreement is found to be unenforceable it shall not invalidate the remainder of this Agreement.

 

2. We are fully committed to addressing all complaints, fully and fairly, and in a reasonable time frame.

GLOSSARY

The words in bold throughout this agreement have the following special meanings:

 

'Agreement'

the terms and conditions set out in this document, the additional policies, together with all the details set out in the application form we ask you to sign.

 

‘Content’

The programming, promotional materials and other content that is available through the Digicel + App is referred to as “Content.”

 

'Minimum period'

the minimum period that you must keep a Service(s), starting from the Service start date or such other Minimum period as you have agreed with us. For example, unless you are told otherwise by us, you must keep the Smart Home service for a period of twelve (12) months from the Service start date and, in the case of other service(s), for at least thirty (30) days. We may change the Minimum period for any Service(s) but this will not affect you if you have already subscribed to that Service(s).

 

'Normal working hours'

these are 8am to 5pm on Monday to Friday. These hours may change.

'Additional policies’

as well as the terms and conditions set out in this Agreement, the Service(s) are subject to other policies such as the acceptable use policy and you may find these on the Digicel Smart Home website or they can be accessed through the Service(s), as updated by us from time to time.

 

'Service start date'

the first date on which each Service(s) is available for you to use or, where no installation is required, the earlier of the date your Service(s) is activated or seven days from the date you ordered the Service(s) from us.

 

'Service(s)'

Digicel App which is a TV streaming Service which we agree to supply you at a later date.

 

 

'Digicel website' the website at Digicel | Connecting You to the World (digicelgroup.com) or any other website address we may tell you about.