Switch to Reliable Home Internet!
Fill out the simple form below to get started.
Join the Best Network Today
New Digicel+ Switch Customers get
50% OFF YOUR $350 INSTALLATION FEE!
Switching is Easy.
Check your Address
Ensure that you are in a serviceable area.
Complete Online Form
Complete and submit the form above to get started.
We will contact you
When the form is submitted, an agent will contact you.
Deposit & Installation
Once your deposit has been made, installation will follow.
Digicel+ Help & Support FAQ’s
We are here to help!
When will my service be installed?
We are delighted you are joining Digicel+; we want to get you up and running as soon as possible. We will aim to have your service installed in 5-7 working days.
This can of course vary depending on demand and your availability. Once the appointment date has been confirmed, you will then be contacted again 24 hours prior to the scheduled installation. Our representative will reconfirm your availability for the time slot (8AM - 12PM or 12PM - 5PM) in which our technicians will arrive to carry out the work.
Understanding your Digicel+ bill
Please take a look as we take you through each section on the Digicel+ bill.
2. Statement of Account Charges
3. Slip for Check/cash Payments.
1. Billing Address - This is the address the bill is sent to.
2. Account Number – Unique number associated with your account. This number is needed when making payments to your account or when you contact customer care for assistance.
7. Previous Balance - Last billing period’s total amount due.
My Bill is higher than expected
If this is your first bill, it will include some one time only charges. Don’t worry, assuming you don’t make any further changes to your products and services, the subsequent bills will be as per the package you have purchased.
You are billed for package charges a month in advance. However, on your first bill, you will also be charged on a prorated basis for the part of the month you had service before your first bill would have been generated. This is a one-time-only occurrence.
For example, I am in the billing cycle (15th – 14th) and my service was activated on the 18th of March. So, therefore, I would be charged for services from the 18th of March to the 14th of April, which is 28 days outside of my bill cycle.
Going forward, your bill will be calculated based on your monthly subscription, plus any other charges not included in the monthly subscription. Any out of bundle charges such as chargeable Video on Demand, out of bundle phone calls, etc can contribute to your bill being higher than expected as these are not part of your monthly subscription charges.
For example, I have requested to have the Movies+ package added to my account, therefore my bill will be my subscription charges PLUS the cost of the package I would have requested (Movies +).
Paying my bill through MyDigicel app
The most convenient way to pay a bill is through the MyDigicel app.
Step 1. Open the MyDigicel App.
Step 2. Select “Bills & Activity,” then select “Make Payment or Add Bill.
Step 3. Select "Make Payment".
Step 4. Enter your account number and the amount you want to pay towards your invoice.
Step 5. Select your payment method and confirm the payment amount.
Step 6. Select "Confirm Payment" to finalize the payment. You will also receive a confirmation email.
Download the MyDigicel app today!
Linking Digicel+ account to MyDigicel
Step 1. Open the MyDigicel App.
Step 2. Your phone number will be shown in the space provided. Click “Continue.” You may also log in using the email address on your account.
or Step 3. Select “Bills & Activity,”. Select “Make Payment or Add Bill.
Step 4. Select "Add Digicel+ Bill." Enter the Nickname of your choice and your Digicel+ Account number in the spaces provided. For example,102000017920.
Step 5. Choose your preferred method of verifying your account to gain access to the account details and to make payments. In this example, the phone number is preferred.
Step 6. Confirm by selecting "Confirm", that you would like an SMS to be sent to the phone number selected. If the email option was selected, your confirmation is required before the email is sent.
Step 7. Enter the code received via text message (SMS), in the spaces provided. Select "Continue."
Step 8. Congratulations. Your Digicel+ account has been added to MyDigicel.
Download the My Digicel App today!