Digicel+ TV Upgrade Notice
Dear Valued Customer
As part of our ongoing efforts to maintain the quality and reliability of your Digicel+ experience we’re excited to let you know about an upcoming upgrade to your Digicel+ TV service.
Starting Wednesday, April 8, 2024, we’re making some big changes to the look and feel of your home entertainment service.
This upgrade affects the User Interface that’s built into your TV box. The User Interface is what you see on screen and the features available to you when you use your remote.
We’ll update all your TV boxes virtually, so there’s no need for a technician to visit your home. Please ensure that you keep your TV box on for the upgrade to be sent remotely.
Once your TV box is updated, you’ll notice a change in how your channel information, service features and other options are presented on your TV screen.
Here’s what’s included in the upgrade:
- A new Home Menu
- A refreshed Watch List to save your shows to watch at a later time
- A better Pause and Rewind Live TV experience – you get to rewind programs for up to two hours
- An improved On-Demand library
You can reach us via email at support_tt@digicelgroup.com , through live chat on our website https://digicel.ly/Livechat_Tto, or on the MyDigicelApp. We're here to support you every step of the way.
Warm Regards,
Digicel+ Team
FAQs
1. Why is there a need for an upgrade?
At Digicel+, we’re always working to find ways to improve the home entertainment experience for all our customers. This upgrade is a part of our commitment to providing you with even more value and innovation.
2. What will I need to do to access this upgrade and how can I learn to use this new system?
It’s hassle-free! We’ll remotely update all your TV boxes, so there’s no need for a technician to visit your home. On powering on your STB, you’ll be guided to accept the ‘Confirm’ prompt. Once completed the STB will reboot ready to enjoy!
Plus, you’ll also receive text messages and email reminders with links to our website where you can explore the new menu options and features.
3. Will this upgrade cost me more?
No! There’s no additional charge for this upgrade. This is all part of our commitment to enhancing your Digicel+ TV experience.
4. What are some of these new menu options and feature?
With your upgrade, you’ll get
- a revamped Home Menu,
- a new Watch List to save your favourite shows to watch later,
- the ability to Pause and Rewind Live TV for up to 2 hours,
- and an improved On-Demand library and interface.
5. Will I need to make any changes on my end?
Yes, you’ll need to reset your preferences and settings including,
- creating a new TV PIN. (Your New PIN will be set to default value - 0000)
- resetting your Reminders
- recreating your Favourite Channels list and
6. Will I still be able to access my Saved Recordings?
Unfortunately, your Saved Recordings will not be retained during the upgrade process.
7. Can I schedule the upgrade for a specific time?
I’m sorry, this particular update cannot be scheduled for a specific time. It will be remotely pushed to all the TV boxes in your home starting from May 8. We’ll try to make the process as seamless as possible.
8. Can I opt out of the upgrade if I prefer to keep the current version?
This upgrade is mandatory for all customers in order to enhance your Digicel+ TV experience. We’re here to support you if you have any questions or concerns along the way through live chat on our website https://digicel.ly/Livechat_Tto .
9. Can I use the new features on all my TVs or is there a limit?
No limit. You’ll be able to use all your new and improved features across all TV boxes in your home.
10. Can I access these features on all my channels?
You’ll be able to catchup (access past TV content), timeshift (pause and rewind live TV) and record content on the majority of our channel offerings. See below for a full listing:
|
Channel Number |
Channel Name |
Is Catchup Available? |
Is Timeshift Available |
Is NPVR/recording Available? |
|
1 |
Catch |
YES |
YES |
YES |
|
2 |
Catch 2 |
YES |
YES |
YES |
|
4 |
TV4 |
YES |
YES |
YES |
|
5 |
CNC3 |
YES |
YES |
YES |
|
6 |
CCN TV6 |
YES |
YES |
YES |
|
7 |
TTT |
YES |
YES |
YES |
|
8 |
IBN 8 |
YES |
YES |
YES |
|
9 |
IETV |
YES |
YES |
YES |
|
11 |
TPC |
YES |
YES |
YES |
|
12 |
TRINITY |
YES |
YES |
YES |
|
15 |
TV JAAGRITI |
YES |
YES |
YES |
|
16 |
SYNERGY TV |
YES |
YES |
YES |
|
17 |
Sankhya TV |
YES |
YES |
YES |
|
18 |
The Islamic Network |
YES |
YES |
YES |
|
19 |
MTM TV |
NO |
YES |
NO |
|
20 |
M&ETV |
YES |
YES |
YES |
|
21 |
WESN |
YES |
YES |
YES |
|
22 |
BIZZ TV |
NO |
YES |
NO |
|
26 |
Island TV (Creole) |
YES |
YES |
YES |
|
27 |
Caribbean Gospel TV |
YES |
YES |
YES |
|
28 |
Caribbean Exchange Channel |
YES |
YES |
YES |
|
29 |
CEEN TV |
YES |
YES |
YES |
|
100 |
ABC - WPLG |
YES |
YES |
YES |
|
101 |
CBS |
YES |
YES |
YES |
|
102 |
NBC |
YES |
YES |
YES |
|
103 |
FOX - WSVN |
YES |
YES |
YES |
|
108 |
CBC Toronto |
YES |
YES |
YES |
|
201 |
Disney Channel |
YES |
YES |
YES |
|
203 |
Disney Junior |
YES |
YES |
YES |
|
204 |
Nickelodeon |
YES |
YES |
YES |
|
205 |
Cartoonito |
YES |
YES |
YES |
|
206 |
Discovery Kids |
YES |
YES |
YES |
|
207 |
Tooncast |
YES |
YES |
YES |
|
208 |
Teen Nick (LA) |
YES |
YES |
YES |
|
209 |
Cartoon Network |
YES |
YES |
YES |
|
211 |
Baby First TV |
YES |
YES |
YES |
|
213 |
Smile of A Child |
YES |
YES |
YES |
|
214 |
Nick JR |
YES |
YES |
YES |
|
215 |
Go-Kids |
YES |
YES |
YES |
|
301 |
SportsMax 1 |
YES |
YES |
YES |
|
302 |
SportsMax 2 |
YES |
YES |
YES |
|
303 |
RUSH |
YES |
YES |
YES |
|
304 |
ESPN Caribbean |
YES |
YES |
YES |
|
305 |
ESPN 2 |
YES |
YES |
YES |
|
306 |
Fox Soccer Plus |
YES |
YES |
YES |
|
308 |
Flow Sports |
YES |
YES |
YES |
|
309 |
ESPN Extra |
YES |
YES |
YES |
|
310 |
RUSH SPORTS 2 |
YES |
YES |
YES |
|
312 |
Big 10 |
NO |
YES |
NO |
|
315 |
ESR |
NO |
YES |
NO |
|
317 |
Cars TV |
YES |
YES |
YES |
|
318 |
Discovery Turbo |
YES |
YES |
YES |
|
319 |
Rev'n |
YES |
YES |
YES |
|
320 |
The Action Channel |
YES |
YES |
YES |
|
322 |
Golf Channel |
YES |
YES |
YES |
|
323 |
ESPN U |
YES |
YES |
YES |
|
324 |
ESPN SEC |
YES |
YES |
YES |
|
332 |
RUSH 2 |
NO |
YES |
NO |
|
333 |
RUSH 3 |
NO |
YES |
NO |
|
334 |
RUSH 4 |
NO |
YES |
NO |
|
335 |
RUSH 5 |
NO |
YES |
NO |
|
336 |
RUSH 6 |
NO |
YES |
NO |
|
337 |
RUSH 7 |
NO |
YES |
NO |
|
350 |
UEFA 1 |
YES |
YES |
YES |
|
351 |
UEFA 2 |
YES |
YES |
YES |
|
352 |
UEFA 3 |
YES |
YES |
YES |
|
353 |
UEFA 4 |
YES |
YES |
YES |
|
401 |
Cinemax |
YES |
YES |
YES |
|
402 |
Studio Universal |
YES |
YES |
YES |
|
403 |
TCM |
YES |
YES |
YES |
|
405 |
Warner Channel |
YES |
YES |
YES |
|
406 |
Lifetime Movie Network |
YES |
YES |
YES |
|
407 |
Sony Entertainment (Canal Sony) |
YES |
YES |
YES |
|
409 |
AXN |
YES |
YES |
YES |
|
410 |
The Family Channel |
NO |
YES |
NO |
|
411 |
CalaWesterns |
YES |
YES |
YES |
|
412 |
Rush Prime |
YES |
YES |
YES |
|
413 |
Retro TV |
YES |
YES |
YES |
|
414 |
AMC |
YES |
YES |
YES |
|
415 |
Lifetime |
YES |
YES |
YES |
|
416 |
Lifetime Real Women |
YES |
YES |
YES |
|
417 |
OWN |
YES |
YES |
YES |
|
418 |
Universal Channel |
YES |
YES |
YES |
|
419 |
USA Network |
YES |
YES |
YES |
|
420 |
Space |
YES |
YES |
YES |
|
421 |
FX |
YES |
YES |
YES |
|
422 |
TNT |
YES |
YES |
YES |
|
423 |
A&E |
YES |
YES |
YES |
|
424 |
TNT Series |
YES |
YES |
YES |
|
426 |
E! (US) |
YES |
YES |
YES |
|
427 |
E! (LatAm) |
YES |
YES |
YES |
|
428 |
Game Show Network |
YES |
YES |
YES |
|
429 |
Paramount |
YES |
YES |
YES |
|
430 |
Comedy Central |
YES |
YES |
YES |
|
431 |
Comedy TV |
YES |
YES |
YES |
|
433 |
Adult Swim |
YES |
YES |
YES |
|
435 |
AWE TV |
YES |
YES |
YES |
|
436 |
AXS TV |
NO |
YES |
NO |
|
438 |
Classic Arts Showcase |
YES |
YES |
YES |
|
439 |
Outdoor Channel |
YES |
YES |
YES |
|
441 |
FYI |
YES |
YES |
YES |
|
444 |
ESTV |
YES |
YES |
YES |
|
448 |
Feva Tv |
NO |
YES |
NO |
|
449 |
Bravo |
YES |
YES |
YES |
|
450 |
HBO |
YES |
YES |
YES |
|
451 |
HBO 2 |
NO |
YES |
NO |
|
452 |
HBO Caribbean |
NO |
YES |
NO |
|
453 |
HBO Family |
YES |
YES |
YES |
|
454 |
HBO Plus |
NO |
YES |
NO |
|
456 |
HBO Signature |
YES |
YES |
YES |
|
457 |
HBO Pop |
NO |
YES |
NO |
|
458 |
HBO Xtreme |
YES |
YES |
YES |
|
460 |
HBO Mundi |
NO |
YES |
NO |
|
471 |
STAR Channel |
YES |
YES |
YES |
|
501 |
CNN |
YES |
YES |
YES |
|
502 |
CNN HLN |
YES |
YES |
YES |
|
503 |
CNNi |
YES |
YES |
YES |
|
504 |
BBC World |
YES |
YES |
YES |
|
505 |
BBC America |
YES |
YES |
YES |
|
506 |
Bloomberg |
YES |
YES |
YES |
|
507 |
One American News |
YES |
YES |
YES |
|
508 |
Fox Business |
NO |
YES |
NO |
|
509 |
MSNBC |
YES |
YES |
YES |
|
510 |
Euronews |
YES |
YES |
YES |
|
511 |
CNBC |
YES |
YES |
YES |
|
512 |
Carib Vision |
YES |
YES |
YES |
|
513 |
One Caribbean Weather |
NO |
YES |
NO |
|
514 |
CalaWeather |
YES |
YES |
YES |
|
515 |
France 24 |
YES |
YES |
YES |
|
516 |
NHK World |
YES |
YES |
YES |
|
517 |
Al Jazeera |
YES |
YES |
YES |
|
518 |
Fox News |
YES |
YES |
YES |
|
519 |
WION |
NO |
YES |
NO |
|
520 |
DW |
YES |
YES |
YES |
|
523 |
Discovery Channel |
YES |
YES |
YES |
|
524 |
Animal Planet |
YES |
YES |
YES |
|
525 |
TLC |
YES |
YES |
YES |
|
526 |
Investigation Discovery |
YES |
YES |
YES |
|
527 |
Discovery Science |
YES |
YES |
YES |
|
529 |
Discovery Home & Health |
YES |
YES |
YES |
|
531 |
NatGeo HD |
YES |
YES |
YES |
|
532 |
Nat Geo Wild |
YES |
YES |
YES |
|
534 |
History Channel |
YES |
YES |
YES |
|
535 |
Viceland TV |
YES |
YES |
YES |
|
536 |
Pets TV |
NO |
YES |
NO |
|
537 |
Magnolia Network |
YES |
YES |
YES |
|
538 |
HGTV |
YES |
YES |
YES |
|
539 |
Cooking Channel |
YES |
YES |
YES |
|
540 |
Food Network |
YES |
YES |
YES |
|
541 |
Recipe TV |
YES |
YES |
YES |
|
542 |
Travel |
YES |
YES |
YES |
|
543 |
My Destination TV |
YES |
YES |
YES |
|
544 |
Justice Central |
YES |
YES |
YES |
|
545 |
The Africa Channel |
YES |
YES |
YES |
|
546 |
NOIRE TV |
NO |
YES |
NO |
|
547 |
Law and Crime |
NO |
YES |
NO |
|
555 |
EWTN |
YES |
YES |
YES |
|
556 |
Hillsong |
YES |
YES |
YES |
|
557 |
3ABN |
YES |
YES |
YES |
|
558 |
TBN |
YES |
YES |
YES |
|
559 |
PosiTiV |
NO |
YES |
NO |
|
561 |
The Word Network |
YES |
YES |
YES |
|
562 |
Day Star TV |
YES |
YES |
YES |
|
563 |
Inspiration TV |
YES |
YES |
YES |
|
601 |
UNIVISION |
NO |
YES |
NO |
|
602 |
Telemundo |
NO |
YES |
NO |
|
606 |
Zee TV |
YES |
YES |
YES |
|
607 |
CCTV 4 |
YES |
YES |
YES |
|
608 |
CGTN |
YES |
YES |
YES |
|
617 |
Zee Cinema |
YES |
YES |
YES |
|
622 |
Zee World |
YES |
YES |
YES |
|
623 |
&TV |
YES |
YES |
YES |
|
630 |
Hare Krishna |
NO |
YES |
NO |
|
631 |
BBO |
YES |
YES |
YES |
|
632 |
9X JALWA |
NO |
YES |
NO |
|
633 |
9X MUSIC |
NO |
YES |
NO |
|
634 |
Songdew |
NO |
YES |
NO |
|
700 |
BET |
YES |
YES |
YES |
|
701 |
BET Her |
YES |
YES |
YES |
|
702 |
BET Gospel |
YES |
YES |
YES |
|
703 |
Hype TV |
YES |
YES |
YES |
|
704 |
MTV (US) |
YES |
YES |
YES |
|
705 |
MTV2 |
YES |
YES |
YES |
|
706 |
MTV Live |
YES |
YES |
YES |
|
707 |
MTVe |
YES |
YES |
YES |
|
709 |
BET JAMS |
YES |
YES |
YES |
|
710 |
BET Souls |
YES |
YES |
YES |
|
711 |
VH1 Classic |
YES |
YES |
YES |
|
712 |
MTV 00's |
YES |
YES |
YES |
|
715 |
Revolt TV |
YES |
YES |
YES |
|
725 to 774 |
Stingray Audio Channels |
NO |
NO |
NO |
|
801 |
Dancehall |
NO |
YES |
NO |
|
802 |
Dancehall extreme |
NO |
YES |
NO |
|
803 |
Hustler |
NO |
YES |
NO |
|
804 |
Juicy |
NO |
YES |
NO |
|
805 |
Cheap Thrills |
NO |
YES |
NO |
|
806 |
Hustler HD |
NO |
YES |
NO |
|
807 |
Playboy |
NO |
YES |
NO |
|
808 |
TEN X |
NO |
YES |
NO |
|
809 |
XTSY |
NO |
YES |
NO |
|
810 |
Venus |
NO |
YES |
NO |
|
811 |
Penthouse |
NO |
YES |
NO |
|
813 |
Sextreme |
NO |
YES |
NO |
|
900 |
Customer Care |
NO |
NO |
NO |