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Digicel+ TV Upgrade Notice

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Dear Valued Customer

As part of our ongoing efforts to maintain the quality and reliability of your Digicel+ experience we’re excited to let you know about an upcoming upgrade to your Digicel+ TV service.

We’re making some big changes to the look and feel of your home entertainment service.

This upgrade affects the User Interface that’s built into your TV box. The User Interface is what you see on screen and the features available to you when you use your remote.

We’ll update all your TV boxes virtually, so there’s no need for a technician to visit your home. Please ensure that you keep your TV box on for the upgrade to be sent remotely.

Once your TV box is updated, you’ll notice a change in how your channel information, service features and other options are presented on your TV screen.

 Here’s what’s included in the upgrade:

  • A new Home Menu
  • A refreshed Watch List to save your shows to watch at a later time
  • A better Pause and Rewind Live TV experience – you get to rewind programs for up to two hours
  • An improved On-Demand library

 

You can reach us via email at support_tt@digicelgroup.com , through live chat on our website https://digicel.ly/Livechat_Tto, or on the MyDigicelApp. We're here to support you every step of the way.

 

Warm Regards, 

Digicel+ Team

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FAQs

1. Why is there a need for an upgrade?

At Digicel+, we’re always working to find ways to improve the home entertainment experience for all our customers. This upgrade is a part of our commitment to providing you with even more value and innovation.

 

2. What will I need to do to access this upgrade and how can I learn to use this new system?

It’s hassle-free! We’ll remotely update all your TV boxes, so there’s no need for a technician to visit your home. On powering on your STB, you’ll be guided to accept the ‘Confirm’ prompt. Once completed the STB will reboot ready to enjoy!

Plus, you’ll also receive text messages and email reminders with links to our website where you can explore the new menu options and features.

 

3. Will this upgrade cost me more?

No! There’s no additional charge for this upgrade. This is all part of our commitment to enhancing your Digicel+ TV experience.

 

4. What are some of these new menu options and feature?

With your upgrade, you’ll get

  • a revamped Home Menu,
  • a new Watch List to save your favourite shows to watch later,
  • the ability to Pause and Rewind Live TV for up to 2 hours,
  • and an improved On-Demand library and interface.

 

5. Will I need to make any changes on my end?

Yes, you’ll need to reset your preferences and settings including,

  • creating a new TV PIN. (Your New PIN will be set to default value - 0000)
  • resetting your Reminders
  • recreating your Favourite Channels list and

 

6. Will I still be able to access my Saved Recordings?

Unfortunately, your Saved Recordings will not be retained during the upgrade process.

 

7. Can I schedule the upgrade for a specific time?

I’m sorry, this particular update cannot be scheduled for a specific time. It will be remotely pushed to all the TV boxes in your home starting from May 8. We’ll try to make the process as seamless as possible.

 

8. Can I opt out of the upgrade if I prefer to keep the current version?

This upgrade is mandatory for all customers in order to enhance your Digicel+ TV experience. We’re here to support you if you have any questions or concerns along the way through live chat on our website https://digicel.ly/Livechat_Tto .

 

9. Can I use the new features on all my TVs or is there a limit?

No limit. You’ll be able to use all your new and improved features across all TV boxes in your home.

 

10. Can I access these features on all my channels?

You’ll be able to catchup (access past TV content), timeshift (pause and rewind live TV) and record content on the majority of our channel offerings. See below for a full listing:

 

 

Channel Number

Channel Name

Is Catchup Available?

Is Timeshift Available

Is NPVR/recording Available?

1

Catch

YES

YES

YES

2

Catch 2

YES

YES

YES

4

TV4

YES

YES

YES

5

CNC3

YES

YES

YES

6

CCN TV6

YES

YES

YES

7

TTT

YES

YES

YES

8

IBN 8

YES

YES

YES

9

IETV

YES

YES

YES

11

TPC

YES

YES

YES

12

TRINITY

YES

YES

YES

15

TV JAAGRITI

YES

YES

YES

16

SYNERGY TV

YES

YES

YES

17

Sankhya TV

YES

YES

YES

18

The Islamic Network

YES

YES

YES

19

MTM TV

NO

YES

NO

20

M&ETV

YES

YES

YES

21

WESN

YES

YES

YES

22

BIZZ TV

NO

YES

NO

26

Island TV (Creole)

YES

YES

YES

27

Caribbean Gospel TV

YES

YES

YES

28

Caribbean Exchange Channel

YES

YES

YES

29

CEEN TV

YES

YES

YES

100

ABC - WPLG

YES

YES

YES

101

CBS

YES

YES

YES

102

NBC

YES

YES

YES

103

FOX - WSVN

YES

YES

YES

108

CBC Toronto

YES

YES

YES

201

Disney Channel

YES

YES

YES

203

Disney Junior

YES

YES

YES

204

Nickelodeon

YES

YES

YES

205

Cartoonito

YES

YES

YES

206

Discovery Kids

YES

YES

YES

207

Tooncast

YES

YES

YES

208

Teen Nick (LA)

YES

YES

YES

209

Cartoon Network

YES

YES

YES

211

Baby First TV

YES

YES

YES

213

Smile of A Child

YES

YES

YES

214

Nick JR

YES

YES

YES

215

Go-Kids

YES

YES

YES

301

SportsMax 1

YES

YES

YES

302

SportsMax 2

YES

YES

YES

303

RUSH

YES

YES

YES

304

ESPN Caribbean

YES

YES

YES

305

ESPN 2

YES

YES

YES

306

Fox Soccer Plus

YES

YES

YES

308

Flow Sports

YES

YES

YES

309

ESPN Extra

YES

YES

YES

310

RUSH SPORTS 2

YES

YES

YES

312

Big 10

NO

YES

NO

315

 ESR

NO

YES

NO

317

Cars TV

YES

YES

YES

318

Discovery Turbo

YES

YES

YES

319

Rev'n

YES

YES

YES

320

The Action Channel

YES

YES

YES

322

Golf Channel

YES

YES

YES

323

ESPN U

YES

YES

YES

324

ESPN SEC

YES

YES

YES

332

RUSH 2

NO

YES

NO

333

RUSH 3

NO

YES

NO

334

RUSH 4

NO

YES

NO

335

RUSH 5

NO

YES

NO

336

RUSH 6

NO

YES

NO

337

RUSH 7

NO

YES

NO

350

UEFA 1

YES

YES

YES

351

UEFA 2

YES

YES

YES

352

UEFA 3

YES

YES

YES

353

UEFA 4

YES

YES

YES

401

Cinemax

YES

YES

YES

402

Studio Universal

YES

YES

YES

403

TCM

YES

YES

YES

405

Warner Channel

YES

YES

YES

406

Lifetime Movie Network

YES

YES

YES

407

Sony Entertainment (Canal Sony)

YES

YES

YES

409

AXN

YES

YES

YES

410

The Family Channel

NO

YES

NO

411

CalaWesterns

YES

YES

YES

412

Rush Prime

YES

YES

YES

413

Retro TV

YES

YES

YES

414

AMC

YES

YES

YES

415

Lifetime

YES

YES

YES

416

Lifetime Real Women

YES

YES

YES

417

OWN

YES

YES

YES

418

Universal Channel

YES

YES

YES

419

USA Network

YES

YES

YES

420

Space

YES

YES

YES

421

FX

YES

YES

YES

422

TNT

YES

YES

YES

423

A&E

YES

YES

YES

424

TNT Series

YES

YES

YES

426

E! (US)

YES

YES

YES

427

E! (LatAm)

YES

YES

YES

428

Game Show Network

YES

YES

YES

429

Paramount

YES

YES

YES

430

Comedy Central

YES

YES

YES

431

Comedy TV

YES

YES

YES

433

Adult Swim

YES

YES

YES

435

AWE TV

YES

YES

YES

436

AXS TV

NO

YES

NO

438

Classic Arts Showcase

YES

YES

YES

439

Outdoor Channel

YES

YES

YES

441

FYI

YES

YES

YES

444

ESTV

YES

YES

YES

448

Feva Tv

NO

YES

NO

449

Bravo

YES

YES

YES

450

HBO

YES

YES

YES

451

HBO 2

NO

YES

NO

452

HBO Caribbean

NO

YES

NO

453

HBO Family

YES

YES

YES

454

HBO Plus

NO

YES

NO

456

HBO Signature

YES

YES

YES

457

HBO Pop

NO

YES

NO

458

HBO Xtreme

YES

YES

YES

460

HBO Mundi

NO

YES

NO

471

STAR Channel

YES

YES

YES

501

CNN

YES

YES

YES

502

CNN HLN

YES

YES

YES

503

CNNi

YES

YES

YES

504

BBC World

YES

YES

YES

505

BBC America

YES

YES

YES

506

Bloomberg

YES

YES

YES

507

One American News

YES

YES

YES

508

Fox Business

NO

YES

NO

509

MSNBC

YES

YES

YES

510

Euronews

YES

YES

YES

511

CNBC

YES

YES

YES

512

Carib Vision

YES

YES

YES

513

One Caribbean Weather

NO

YES

NO

514

CalaWeather

YES

YES

YES

515

France 24

YES

YES

YES

516

NHK World

YES

YES

YES

517

Al Jazeera

YES

YES

YES

518

Fox News

YES

YES

YES

519

WION

NO

YES

NO

520

DW

YES

YES

YES

523

Discovery Channel

YES

YES

YES

524

Animal Planet

YES

YES

YES

525

TLC

YES

YES

YES

526

Investigation Discovery

YES

YES

YES

527

Discovery Science

YES

YES

YES

529

Discovery Home & Health

YES

YES

YES

531

NatGeo HD

YES

YES

YES

532

Nat Geo Wild

YES

YES

YES

534

History Channel

YES

YES

YES

535

Viceland TV

YES

YES

YES

536

Pets TV

NO

YES

NO

537

Magnolia Network

YES

YES

YES

538

HGTV

YES

YES

YES

539

Cooking Channel

YES

YES

YES

540

Food Network

YES

YES

YES

541

Recipe TV

YES

YES

YES

542

Travel

YES

YES

YES

543

My Destination TV

YES

YES

YES

544

Justice Central

YES

YES

YES

545

The Africa Channel

YES

YES

YES

546

NOIRE TV

NO

YES

NO

547

Law and Crime

NO

YES

NO

555

EWTN

YES

YES

YES

556

Hillsong

YES

YES

YES

557

3ABN

YES

YES

YES

558

TBN

YES

YES

YES

559

PosiTiV

NO

YES

NO

561

The Word Network

YES

YES

YES

562

Day Star TV

YES

YES

YES

563

Inspiration TV

YES

YES

YES

601

UNIVISION

NO

YES

NO

602

Telemundo

NO

YES

NO

606

Zee TV

YES

YES

YES

607

CCTV 4

YES

YES

YES

608

CGTN

YES

YES

YES

617

Zee Cinema

YES

YES

YES

622

Zee World

YES

YES

YES

623

&TV

YES

YES

YES

630

Hare Krishna

NO

YES

NO

631

BBO

YES

YES

YES

632

9X JALWA

NO

YES

NO

633

9X MUSIC

NO

YES

NO

634

Songdew

NO

YES

NO

700

BET

YES

YES

YES

701

BET Her

YES

YES

YES

702

BET Gospel

YES

YES

YES

703

Hype TV

YES

YES

YES

704

MTV (US)

YES

YES

YES

705

MTV2

YES

YES

YES

706

MTV Live

YES

YES

YES

707

MTVe

YES

YES

YES

709

BET JAMS

YES

YES

YES

710

BET Souls

YES

YES

YES

711

VH1 Classic

YES

YES

YES

712

MTV 00's

YES

YES

YES

715

Revolt TV

YES

YES

YES

725 to 774

Stingray Audio Channels

NO

NO

NO

801

Dancehall

NO

YES

NO

802

Dancehall extreme

NO

YES

NO

803

Hustler

NO

YES

NO

804

Juicy

NO

YES

NO

805

Cheap Thrills

NO

YES

NO

806

Hustler HD

NO

YES

NO

807

Playboy

NO

YES

NO

808

TEN X

NO

YES

NO

809

XTSY

NO

YES

NO

810

Venus

NO

YES

NO

811

Penthouse

NO

YES

NO

813

Sextreme

NO

YES

NO

900

Customer Care

NO

NO

NO

 

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