Digicel Announces New Customer Service Hours

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Digicel Announces New Customer Service Hours

Tuesday 11th April: Digicel has announced new customer care service hours for its call centre which comes into effect today.

In line with customer demand and to ensure the delivery of the very best levels of service, Digicel Customer Care Agents will now be available via the call centre between the hours of 7am to 1am daily.

Digicel Samoa’s CEO Milos Surla said, “The new Customer Care hours are a result of constant internal reviews to ensure that Digicel is always delivering the standard of service that meets our customers’ demands. By switching from a 24-hour roster to this new service period, Digicel is ensuring that more resources are available when customers need them most.”

Digicel’s Customer Care agents can be contacted in the following ways:

·       Digicel mobile (local) – 123 free call from 7am – 1am

·       Digicel mobile (international) - +685 772 0000 (roaming rates) from 7am – 1am Samoa time

·       Live Chat from 8 am – 9 pm on  Digicel website: www.digicelsamoa.com

·       Email: customercaresamoa@digicelgroup.com

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About Digicel

Digicel Group is a total communications and entertainment provider with operations in 33 markets in the Caribbean, Central America and Asia Pacific. After 15 years of operation, total investment to date stands at over US$5 billion worldwide. The company is renowned for delivering best value, best service and best network.

Digicel is the lead sponsor of Caribbean, Central American and Pacific sports teams, including the Special Olympics teams throughout these regions. Digicel sponsors the West Indies cricket team and is also the presenting partner of the Caribbean Premier League. In the Pacific, Digicel is the proud sponsor of several national rugby teams and also sponsors the Vanuatu cricket team. 

Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focus on educational, cultural and social development programmes.

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Digicel Announces New Customer Service Hours