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FREQUENTLY ASKED QUESTIONS [FAQs]

What is All-in-One Bundle?

The All in One Bundle is the new Digicel product that gives customers the options to purchase Voice Minutes, Text Messages and Data Bundles all for one price. This can be done by dialling *685# SEND

 

This is a personalised offer, which means- subscribers will be offered and showed daily plans that they are eligible for (depending on their average spend). The modified All-in-One bundles now includes Free social pack that can only be used for Facebook & Youtube.

 

How can I buy this bundle?

Dial *685# SEND

Choose between DAILY or WEEKLY. Plans will be displayed in that order, Number 1- Daily Bundles, Number 2- Weekly Bundles

Choose which plan that is available to you that you want to purchase

 

Is this available in the USSD Menu *123# SEND?

Yes. Available under the options ‘ NEW’ All in One Bundle’ but the easiest way to purchase is by dialling *685#

                       

Steps on buying the plans

DAILY PLANS   

  1. Dial *685 SEND
  2. Enter 1 for Daily All in One Plans
  3. Enter Number of preferred PLAN, enter * if you want to view other PLANS available for you
  4. Enter 1 to Confirm purchase

WEEKLY PLANS

  1. Dial *685 SEND
  2. Enter 2 for Weekly All in One Plans
  3. Enter Number of preferred PLAN, enter * if you want to view other PLANS available for you
  4. Enter 1 to Confirm purchase

 

 

 

What are the expiry periods?

24 hours counting from the time of purchase for ALL DAILY BUNDLES.

7 Days counting from the time of purchase for ALL WEEKLY BUNDLES.

Just dial *685# to renew your existing bundle or choose a different available to you on the menu.

 

Why are the bundles available to me, different to my friend/family?

The bundles are personalized to your individual use. If your average usage is more than your friend, you will be offered more minutes, text and data than your friend. The more you spend, the more you’re offered. This is refreshed every month so if your average spend increases/decreases, this will be reflected in the bundles made available to you in the *685# Menu.

 

Are the bundles for Digicel to Digicel Calls and Texts only?

The Voice Minutes can be used to call other local Digicel numbers. The Texts can be used to any local network.

 

Can I purchase other data bundles on top of this?

Yes. Additional data bundles will be added on top of your All in One data balance.

 

Which data bundle will be used first?

The bundle that expires first will be used first, e.g. if you purchase the 40MB for $2 bundle (valid for 24 hours) at 10am and then you purchase the Combo bundle at 11am, the 40MB for $2 bundle will be used first as it was purchased first.

 

Can my bundle rollover?

Yes, it will rollover if you re-purchase the same bundle while the current one is still active, the bundle offers will be added together and expiry will be extended to the time of new purchase. Bundle does not rollover automatically.

 

Does this apply if I repurchase another bundle different from my active one?

No.

 

Does Auto-Renew apply for these?

No.

 

What if I purchase a new SIM will this offer be available to me?

Yes. You will be given the default offers for DAILY BUNDLES       

All in One $2

All in One $2.5

All in One $3

 

You will be given the default offers for WEEKLY BUNDLES

All in One $12

All in One $15

All in One $19

These offers are refreshed every month, so the offers made available to you on purchase will likely change after a month.

 

Is it possible for me to change the Bundle offers that are available to me?          

No. But the system will be refreshed every month and your spend will determine the offers that will be available to you. Remember, the more you spend, the more you’ll get.

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