dMusic_FAQ

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1.    What happens if I get a call or SMS while listening to music?
If you receive a SMS the music will continue playing. In case a call comes in, the music will stop during your conversation and after hanging it the music will start playing again

2.    How do I change my profile picture?
You have to enter "My Profile" and click "Change avatar". You can select either to upload a photo from your phone gallery or to use the camera to take a new photo.

3.    How do I Logout?
In "My Profile" you’ll find the option Logout.

4.    Where I can see the information of my subscription?
Entering "My Profile”, you will see the type of subscription you have, cost and expiration date.

5.    How can I find music?
There is an icon of a magnifying glass where you can type a search by song name, artist, album or playlist. With the tags, you will find all the playlists related to the word.

6.    What are tags?
Tags are words that relate playlists. If you select a tag, you can find all playlist containing that tag.

7.    How can I select the tags?
When you create a playlist, you can choose up to 5 tags to relate it to what you want.

8.    How do I make my Tag the first in the “Tag Cloud”?
The tag cloud is automatically updated and the Tag that is use more often in playlists will be the first one and so on.

9.    How I can see all the tags?
To see all tags just click on the button that says Tags Cloud, there you can see all the tags available.

10.    How do I delete or change the tags from my playlist?
Go to your playlist and choose Edit, then you can change the name of the playlist or the tags.

11.    Can I change the tags from a playlist that is not mine?
No, you can only edit playlists created by yourself.

12.    How do I add a song to the playlist?
To add songs to the playlist you must click on the icon on the right of each track, and some options for possible actions will be display. Select "Add to playlist" and will add it to your playlist.

13.    If new songs are added to the playlist I have selected in Top Chart, will it update even if the week hasn’t ended?
Yes, but not the downloaded songs

14.    How do I position my playlist?
Put the most popular tags and win followers.

15.    How do I delete songs on the playlist?
The icon in the top right gives you access to your playlist, there you can select whether you want to empty the list.

16.    How do I add a song to a playlist?
To add songs to a playlist you must click on the icon to the right of each track, there various options for possible actions will be display. Choose "Add to Playlist," then select the playlist you want to add and go!

17.    How many songs can be added to a playlist?
You can add up to 40 songs, but only Premium can create playlists, as you want!

18.    How do I view the most recent playlists?
To view the newest playlists you should access to Releases.

19.    If I am a Premium user, how do I enter the Top 40?
Find the Top 40 on the second slide of Home there will follow and listen to all the hits.

20.    How do I add a song to my favourites?
To add songs to your favourites, you must click on the icon to the right of each track, there are various options for possible actions will be display. Select "Add to Favourites" and voila!

21.    How do I download a song to listen it offline?
To download songs you must click on the icon to the right of each track, there are various options for possible actions will be display. Select "download" and will be available whenever you want, without consuming data!

22.    How do I delete a song I downloaded?
In downloads, you enter from the menu and there you can choose in the options if you want to delete the song.

23.    Can I add the same song several times to a playlist?
No, you can only add once to appear repeatedly and do not miss quota of songs in your playlist.

24.    Can I share the music I am listening to?
Yes, you can share songs, playlist, albums through social networks, email and WhatsApp.

25.    How do I create a playlist?
You enter the menu and select playlists; there you will find the option to create playlists. Or select one song and select Add to Playlist and that will also give you the option to create a new playlist. This can only be done if you have a Premium subscription.

26.    How do I follow a playlist?
You simply click on "Continue" under the title of the selected Playlist

27.    How do I change the name of a playlist?
In the playlist options, you will find the Rename button.

28.    Other users can follow my playlist?
Yes, all users can follow the playlist created by yourself. The more followers you have the more chances of finding your playlist in the spaces featured as "Popular playlists"

29.    Can I modify a playlist that I am following?
No, you cannot change it unless it was created by yourself.

30.    How much music can I download?
The amount of music you can download depends on the storage capacity of your device. Downloaded music will be in the application; this cannot be copied to other devices and can only be listen while you have an active subscription.

31.    What should I do if I cannot download music or listen?
Check your Internet connection and try to see if you are connected to a network or you have good data.

32.    Does it have an additional cost to download music?
No, downloading music for offline listening does not have extra cost.

33.    Can I listen indefinitely the music I download?
Yes, during the period of your subscription. At the end of the period, you must renew your subscription to continue to listen to your downloaded songs.

34.    If I do not have internet, can I hear downloads?
Yes. The application will ask you in the next 48 hours to connect to a network to check your user and can continue enjoying d’Music.

35.    Can I delete songs from a playlist created by me?
Yes. You must select on the options for the song and click on Delete Song.

36.    Can I recover a deleted playlist?
No. If you delete a playlist, make sure you want to do it because it cannot be recovered once deleted.

37.    If I cancel my subscription and then I subscribe again, will I ever have the same playlists, favourites, etc.?
Yes, all your profile will remain as it was so that when you reactivate your subscription everything remains the same.

1.    What is d’Music APP?
d’Music is a digital streaming music service with a catalogue of over 30 million songs that allows you to stream, listen, and download music. 

2.    How does d’Music work?
d’Music is available as mobile App (on Android and iOS devices) or through a Web platform, even on mobile devices and tablets, at www.digicelmusic.com

You simply:

  • Download the d’Music app from Google Play Store or the Apple Store or browse www.digicelmusic.com.
  • Purchase a d’Music plan in-app or from USSD or My Digicel APP. To use d’Music you need to have a music plan: Top Chart, Premium or Premium Plus with Data.
  • Then sign in with your Digicel ID and start to stream, download and listen your 

3.    Is d’Music available to all Digicel customers?
Yes. The d’Music service is available to all Digicel customers, both postpaid and prepaid that has a d’Music plan. D’Music plans is not available to MIFI and Modem plans.

4.    What are the available d’Music plans?
For available Plans, Click Here!

*D’Music App requires customer’s to keep sufficient data on their mobile and will be consumed from their data bundle or out of bundle, unless they subscribe to Premium plus data plans.

5.    Where can I buy these d’Music plans?
The d’Music plans are available for purchase on:

  1. d’Music App
  2. My Digicel APP: Available Plans section
  3. *123#: d’Music Menu

6.    Can I use my free credit to buy a d’Music plan?
No, to subscribe to a d’Music plan, you need to have sufficient real credit available, plans cannot be purchased using free credit.

7.    How do I know that I have activated a d’Music plan?       
Upon activating the service, you will receive an SMS confirmation message.

8.    I have subscribed to a Top Chart and Premium d’Music plan, can I start listening to music straight away?
No, you will also need to have a data plan or WIFI connection or sufficient ABM for OOB data browsing available to your device. 

9.    I have subscribed to Premium plus plan, can I use that data for browsing other sites apart from d’Music?
No, the data bundle that comes with the Premium Plus plan can only be used for activity in the d’Music APP.

10.    If I exhaust my d’Music data bundle on the Premium Plus Plans, will I lose access to my d’Music APP?
No, if you exhaust your d’Music data bundle, you will still keep your Premium d’Music plan. However, you will need to purchase a data bundle to continue to stream music in the APP.

11.    Does data on my Premium Plus plan rollover?
No, data on Premium plus plan does not rollover upon the renewal of the plan. 

12.    How many times can I opt into a d’Music plan?
You can opt-in multiple times to a d’Music plan. The new plan that you buy will replace the old/current plan that you had been using. And your d’Music experience will change also to the experience of the new plan that you have bought.

13.    How will I know that I already have an active d’Music Plan when trying to opt-in to a new plan?
Prepaid customers will receive a Flash Message on USSD:

“You already have an active d'Music subscription. If you opt-in to another d'music plan, you will lose your current subscription.”

14.    How can I opt out from the d’Music service?
You can opt-out of a d’Music plan using*123# and go to the “Opt out Plans” section or through My Digicel APP. After your request to opt-out, you can use your d’Music plan until the next scheduled renewal date of your plan

15.    How do I renew the d’Music Subscription?
d’Music subscription renewal is automatic for both prepaid and Post-paid customers.  Prepaid customers must have sufficient balance at the time of renewal.      

16.    How do I know that the subscription has been successfully renewed?
On the last day of your plan validity, you will receive an SMS confirmation message that your plan has been renewed.   

17.    How do I know which plan I am on, or change plan?       
You can check or change your plan in d’Music APP by going to Menu, then “My Profile”. You can also view plan on My Digicel APP, active plans section. Changing your plan can be done through *123#, In-APP on d’Music and on My Digicel APP.

18.    If I change my subscription before my existing plan ends, will I retain my existing plan?
No. If you change your subscription before the end of the period of service, you will lose your subscription of your original plan including any d’Music data you may have (This applies only to Premium Plus plans.)

19.    If I change my subscription type, will I have access to the download I have done?
No, downloads only remains if you do not change your subscription type.

So, if you change your 7 days subscription to a 30 days one or vice versa but in the same type (premium or Top Chart), you will keep the downloads.

However, if you switch Top Chart to Premium or vice versa, your downloads will not remain stored

20.    Can I continue listening to music without subscribing to a plan?
No, once your subscription ends you cannot access d’Music service.

21.    Can I use d’Music while roaming?
Yes, you can access your d’Music account while abroad. The d’Music Top Chart, Premium and Premium Plus Subscriptions will work if you have a Roaming Data bundle attached or WIFI connection. The d’Music Premium Plus data bundle will not work (i.e the 200MB, 500MB and 2GB d’Music data) as these data bundles can only be used in Samoa.

22.    Can I listen to d’Music offline?
Yes you can listen to d’Music offline once you had downloaded the music from the app and if you are actively subscribed to a d’Music plan. 

23.    What do I do if I have forgotten my Digicel ID password to use the D’Music service?
You can select ‘forget password’ option when attempting to connect with Digicel ID. You will receive a verification code via text message to reset your password.

24.    What should I do if I change my mobile number and no longer keep the number my account is attached to?
If you decide to change your number, you will have to sign up for new service on your new mobile number.  Once your old number is recycled, your old d’Music account will be deleted.

25.    What should I do to get access to my d’Music account if I lose my phone?
Your d’Music account is not tied to your phone, it is tied to your mobile number.  While we encourage you to follow the steps necessary to secure your mobile number, you can access your d’Music account from any other phone. Premium customers can also access via PC.

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dMusic_FAQ