Digicel Prime Bundles FAQs

10. What are the specifications on the Apps provided in the Prime Bundles
D’Music: Data allowance is available for D’Music usage only; No other apps or browser will be able to access the data in the dedicated app data other than D’Music traffic. When the D’Music bundle is exhausted customers will be charged from their regular data bundle if available then their main credit if the regular data bundle runs out. Qualified plans will differentiate the subscription that is applied to customer’s account.

PlayGo: Data allowance is available for PlayGo usage only; No other apps or browser will be able to access the data in the dedicated app data other than PlayGo traffic. When the PlayGo bundle is exhausted customers will be charged from their regular data bundle if available then their main credit if the regular data bundle runs out. Qualified plans will differentiate the subscription that is applied to customer’s account. The basic version includes 10 Channel’s while the Premium includes 18 Channels.

Billo: Data allowance is available for Billo use only. No other apps or browser will be able to access the data in the dedicated app other than Billo traffic for uploading and downloading content in and out of Billo storage. Once the bundle is exhausted customers will be charged from their main data for Billo usage then main credit if the regular data bundle runs out. Qualified plans will differentiate the subscription that is applied to customer’s account. Billo comes with 5GB FREE Storage. Options to increase storage will be available at a later stage.

BiP: Data allowance is available for BiP use only. No other apps or browser will be able to access the data in the dedicated app other than BiP traffic for Voice & Video call respectively. Access to Discovery and games will also be charged to the BIP data bundle. Any messaging or texting on BIP is FREE and will not be deducted from this data bundle. Once the bundle is exhausted customers will be charged from their main data for BiP usage then main credit if the regular data bundle runs out. Qualified plans will differentiate the subscription that is applied to customer’s account.

Loop: Data allowance is available for the use of Loop only. No other apps or browser will be able to access the data in the dedicated app other than the Loop app. Once the bundle is exhausted, customers will be charged from their main data for Loop usage then main credit if the regular data bundle runs out. Qualified plans will differentiate the subscription that is applied to customer’s account.

GoLoud: Data allowance is available for the use of Go Loud only. No other apps or browser will be able to access the data in the dedicated app other than the Go Loud app. The data bundle allows access to Radio Stations and Podcast will be charged from any use bundle or credit. No other apps or browser will be able to access the data allocated other than Go Loud. When the Go Loud bundle is exhausted customers will be charged from their main data bundle, if available, and then their main credit account if their data run out.

11. What are the Charging Priorities by Digital App

o   D’Music: D’Music Bundle > Data Bundle > Main Credit

o   BiP Usage: BiP promo > BiP Bundle > Data Bundle > Main Credit

o   PlayGo: PlayGo Bundle > Data Bundle > Main Credit

o   Billo: Billo Bundle > Data Bundle > Main Credit

o   Loop: Loop data > Data Bundle > Main Credit

o   Go Loud: Go Loud data > Data Bundle > Main Credit

12. What is the different service offering between Basic and Premium  

 Billo
o   5GB storage Space
o   Allocated data for upload and download (not zero rated)

BIP
o   FREE Unlimited Bip to Bip Messages, Voice notes, pictures and video messaging
o   Any video and voice calling is charged to the BIP bundle
o   Discovery and Games is charged to normal data bundle

D’Music
Premium:
o   Access to all Features and all Music/ Videos in the app
o   Unlimited Downloads and Skips
o   Create and Edit Playlists
o Share Music
o Car Mode, Offline Mode, Dark Mode & Explicit Filter
o Stations Included 
o Access to Web Player

Stations
o   Access to Stations Genre streaming with 3 skips per hour

 PlayGo
Premium
o   Access to 18 Channels

Basic
o   Access to 10 Channels

My Digicel App
All features and functionality available on MyDigicel app is Free to Browse

13. How do I check my balance?
MyDigicel app is the best place for self-service with your Digicel account. You can also check your balance via USSD – Balance check *120# or Bundle Check *130#. 

14. My main plan or bundle has “rollover data” does this change?
Your old plans do not change unless you change it. If you are opting in to your old plans, they will only roll over if you are opting into the same plan again before it expires (e.g. Supa Seki or Go Big). Rollover is also applicable on Cheehoo Prime bundles. 

15. Will my Prime bundle work while I am roaming?
No, Prime bundles does not work while Roaming overseas.

16. Will I be able to upload contents to Billo once I reach 5GB free storage allowance limit?
The maximum storage available for Billo is 5GB.

17. What happens to my files stored on Billo if I don’t renew a plan or Leave Digicel Network
• Your files will still be on your Billo storage account even if you have not renewed or purchased another Digicel Prime Bundle. If your plan has expired, you will still be able to access your files using normal data bundles. If you run out of normal data, you will need to purchase a new Digicel Prime Bundle, or any other bundle that gives you data (e.g. Cheehoo, Go Big or Supa Seki).

• If you leave the Digicel network and want to access your files, you will need to have registered on Billo using your email. A verification code will then be sent to your email so you can access your files.

18. Will I get a notification when a service within an App is not included in the dedicated data allotment of an App 
No, the customer will not get notification from the apps to confirm that activity on the app is not included in the data bundle for that app. If the customer has normal data remaining, usage will be charged to that bundle automatically.

19. Does my normal data bundle get used when I still have the data bundles for the apps available?
No. If you have enough data bundles for the apps left and you are using the apps, then your normal data bundle will not be used. It will only be used when you have exhausted the data bundles specifically for the apps. 

If you continue to use the apps and you have exhausted your data bundles for the apps, your normal data bundle will then be used.

20. Does my Digital App’s Data Rollover?
No. Your App data does not rollover. On new Purchase you will get a new set of App bundles.