1. First off, what is a Digital Operator?
You’ve heard about how we’re going all in on digital, right? On account of how our customers are all in on digital, it’s our job to meet them where they are.
As a mobile operator, we sold minutes and MBs, now, as a Digital Operator, we’re about delivering digital experiences and engagement. And we’re making that happen 1440 minutes of each day.
That means being always there, always on and always having something to offer customers – no matter what they are into. Sports, Music, News, Messaging, Marketplaces, Cloud Storage, Radio, and Podcasts – we have something for everyone. Every minute of every day.
2. How are we showing customers what Digital Operator means?
The first major move in our new Digital Operator and customer relationship is providing our customer with an opportunity to upgrade to our NEW Digicel Prime Bundles.
That means we’re enabling them to enjoy all things digital and becoming a digital lifestyle partner with our range of apps! So, say hello to our all-new Digicel Prime Bundles.
Put simply, the Digicel Prime Bundles are our future. Our Digital Operator future
3. Sounds interesting! Tell me about those Digicel Prime Bundles.
Our DIgicel Prime Bundles feature our suite of SIX Digital Apps. D’Music and PlayGo for music and TV streaming, BiP for messaging, video calls, gaming and marketplaces, LOOP for news, Billo for cloud storage and Go Loud for Radio and Podcasts - each with its own super generous data allotment so that customers can experience and enjoy them as they live their digital lives. But that’s just the start. Digicel Prime Bundles also features free access to MyDigicel app
4. Why are the Digicel Prime Bundles more expensive than the OLD bundles
The Digicel Prime bundles costs more as they have MORE DATA. That means, when you purchase a Digicel Prime Bundle, you will get data to use specifically for the apps, and more data to use as you like.
5. Are all customers able to purchase the Digicel Prime Bundles
Yes, all customers will have the access to purchase the Digicel Prime Bundles and there are different plans available to both prepaid and postpaid customers.
6. Which Apps are included in the Digicel Prime Bundles?
Digicel Prime Bundles include 6 Digital Apps. Here's a run-down:
1. Billo – your personal cloud storage solution
2. BiP – your instant messaging-and-much-more communications and discovery service
3. D’Music – your music streaming and downloads
4. LOOP – your news now
5. PlayGo – your app for TV anytime, anywhere
6. GO LOUD – Ultimate Audio experience providing the best selection of live radio and most popular Podcasts
In addition and for free to access for any of our customers is also our My Digicel App.
7. What do I need to do?
Prepaid customers can purchase a Digicel Prime Bundle plan by logging onto to MyDigicel App or by dialing *123# and going through the menu and steps. Otherwise, if customers are unsure of how to purchase a Digicel Prime Bundle, they can dial our 123 customer care helpline for free or visit any of our retail stores where our team can assist you.
Postpaid customers can sign up on a Digicel Prime Bundle by contacting his/her Account Manager to sign up to their preferred plan of choice.
9. How much data will the Digital Apps offer our Customers?
Here’s our new Digicel Prime Bundles for our Prepaid and Postpaid Customers;
|Prime Choohoo $3||Prime Choohoo $5||Prime Choohoo $7|
|Allocations||Access Level||Allocations||Access Level||Allocations||Access Level|
|Validity||1 Day||Validity||1 Day||Validity||3 Day|
|Voice||Unlimited||On net||Voice||Unlimited||On net||Voice||Unlimited||On net|
|SMS||Unlimited||On net & Off net||SMS||Unlimited||On net & Off net||SMS||Unlimited||On net & Off net|
|Data||2GB||Any use||Data||3GB||Any use||Data||4GB||Any use|
|BiP||1GB||Messaging, Voice/Video||BiP||1GB||Messaging, Voice/Video||BiP||3GB||Messaging, Voice/Video|
|Billo||1GB||5GB Storage||Billo||1GB||5GB Storage||Billo||3GB||5GB Storage|
|Total GB||8GB||Total GB||9GB||Total GB||22GB|
|Digicel Prime $11||Digicel Prime $13|
|Allocations||Access Level||Allocations||Access Level|
|Validity||7 Day||Validity||7 Day|
|Voice||Unlimited||On net||Voice||Unlimited||On net|
|SMS||Unlimited||On net & Off net||SMS||Unlimited||On net & Off net|
|Data||7GB||Any use||Data||7GB||Any use|
|BiP||3GB||Messaging, Voice/Video||BiP||7GB||Messaging, Voice/Video|
|Total GB||25GB||Total GB||52GB|
|Go Smart $129||Go More $199||Go Premium $299||Go Elite $449|
|Allocations||Access Level||Allocations||Access Level||Allocations||Access Level||Allocations||Access Level|
|Validity||30 Day||Validity||30 Days||Validity||30 Days||Validity||30 Days|
|Voice||250 mins||On net & Off net||Voice||500 mins||On net & Off net||Voice||750 mins||On net & Off net||Voice||1250 mins||On net & Off net|
|SMS||250||On net & Intl||SMS||500||On en net & Off net
||SMS||750||On net & Off net||SMS||1250||On net & Off net|
|Data||15GB||Any use||Data||20GB||Any use||Data||25GB||Any use||Data||30GB||Any use|
|BiP||15GB||Messaging, Voice/Video||BiP||20GB||Messaging, Voice/Video||BiP||25GB||Messaging, Voice/Video||BiP||30GB||Messaging, Voice/Video|
|Billo||15GB||5GB Storage||Billo||20GB||5GB Storage||Billo||25GB||5GB Storage||Billo||30GB||5GB Storage|
|Total GB||105GB||Total GB||140GB||Total GB||175GB||Total GB||210GB|