Digicel Prime Bundles FAQs

Digicel Prime Bundles

 

1. First off, what is a Digital Operator?
You’ve heard about how we’re going all in on digital, right? On account of how our customers are all in on digital, it’s our job to meet them where they are.

As a mobile operator, we sold minutes and MBs, now, as a Digital Operator, we’re about delivering digital experiences and engagement. And we’re making that happen 1440 minutes of each day.

That means being always there, always on and always having something to offer customers – no matter what they are into. Sports, Music, News, Messaging, Marketplaces, Cloud Storage, Radio, and Podcasts – we have something for everyone. Every minute of every day.


2. How are we showing customers what Digital Operator means?
The first major move in our new Digital Operator and customer relationship is providing our customer with an opportunity to upgrade to our NEW Digicel Prime Bundles.

That means we’re enabling them to enjoy all things digital and becoming a digital lifestyle partner with our range of apps! So, say hello to our all-new Digicel Prime Bundles.

Put simply, the Digicel Prime Bundles are our future. Our Digital Operator future


3. Sounds interesting! Tell me about those Digicel Prime Bundles.
Our DIgicel Prime Bundles feature our suite of SIX Digital Apps. D’Music and PlayGo for music and TV streaming, BiP for messaging, video calls, gaming and marketplaces, LOOP for news, Billo for cloud storage and Go Loud for Radio and Podcasts - each with its own super generous data allotment so that customers can experience and enjoy them as they live their digital lives.  But that’s just the start. Digicel Prime Bundles also features free access to MyDigicel app

 

4. Why are the Digicel Prime Bundles more expensive than the OLD bundles
The Digicel Prime bundles costs more as they have MORE DATA. That means, when you purchase a Digicel Prime Bundle, you will get data to use specifically for the apps, and more data to use as you like.


5. Are all customers able to purchase the Digicel Prime Bundles
Yes, all customers will have the access to purchase the Digicel Prime Bundles and there are different plans available to both prepaid and postpaid customers.


6. Which  Apps are included in the Digicel Prime Bundles?
Digicel Prime Bundles include 6 Digital Apps. Here's a run-down:

1.     Billo – your personal cloud storage solution
2.     BiP – your instant messaging-and-much-more communications and discovery service
3.     D’Music – your music streaming and downloads
4.     LOOP – your news now
5.     PlayGo – your app for TV anytime, anywhere
6.     GO LOUD – Ultimate Audio experience providing the best selection of live radio and most popular Podcasts

In addition and for free to access for any of our customers is also our My Digicel App.


7. What do I need to do?
Prepaid customers can purchase a Digicel Prime Bundle plan by logging onto to MyDigicel App or by dialing *123# and going through the menu and steps. Otherwise, if customers are unsure of how to purchase a Digicel Prime Bundle, they can dial our 123 customer care helpline for free or visit any of our retail stores where our team can assist you.

Postpaid customers can sign up on a Digicel Prime Bundle by contacting his/her Account Manager to sign up to their preferred plan of choice. 


8. How do I activate the Prime Bundle?
You can activate/purchase your bundle through 3 methods - Web, MyDigicel app or UMM (*123#)


9. How much data will the Digital Apps offer our Customers?
Here’s our new Digicel Prime Bundles for our Prepaid and Postpaid Customers;

PREPAID PRIME CHEEHOO BUNDLE (Daily)

Prime Choohoo $3   Prime Choohoo $5   Prime Choohoo $7  
  Allocations Access Level   Allocations Access Level   Allocations Access Level
Price $3   Price $5   Price $7  
Validity 1 Day   Validity 1 Day   Validity 3 Day  
Voice Unlimited On net Voice Unlimited On net Voice Unlimited On net
SMS Unlimited On net & Off net SMS Unlimited On net & Off net SMS Unlimited On net & Off net
Data 2GB Any use Data 3GB Any use Data 4GB Any use
PlayGo 1GB Basic PlayGo 1GB Basic PlayGo 3GB Basic
BiP 1GB Messaging, Voice/Video BiP 1GB Messaging, Voice/Video BiP 3GB Messaging, Voice/Video
Billo 1GB 5GB Storage Billo 1GB 5GB Storage Billo 3GB 5GB Storage
Loop 1GB Regular Loop 1GB Regular Loop 3GB Regular
D'Music 1GB Stations D'Music 1GB Stations D'Music 3GB Premium
GoLoud 1GB Basic GoLoud 1GB Basic GoLoud 3GB Premium
Total GB 8GB   Total GB 9GB   Total GB 22GB  


PREPAID PRIME CHEEHOO BUNDLE (Weekly)

Digicel Prime $11   Digicel Prime $13
  Allocations Access Level    Allocations  Access Level  
Price $11   Price $13  
Validity 7 Day   Validity 7 Day  
Voice Unlimited On net Voice Unlimited On net
SMS Unlimited On net & Off net SMS Unlimited On net & Off net
Data 7GB Any use Data 7GB Any use
PlayGo 3GB Premium PlayGo 7GB Premium
BiP 3GB Messaging, Voice/Video BiP 7GB Messaging, Voice/Video
Billo 3GB Storage Billo 7GB Storage
Loop 3GB Regular Loop 7GB Regular
D'Music 3GB Premium D'Music 7GB Premium
GoLoud 3GB Premium GoLoud 7GB Premium
Total GB 25GB   Total GB 52GB  

 

POSTPAID DIGICEL PRIME BUNDLE PLANS

Go Smart $129 Go More $199 Go Premium $299 Go Elite $449
  Allocations Access Level   Allocations Access Level   Allocations Access Level   Allocations Access Level
Price $129   Price $199   Price $299   Price $449  
Validity 30 Day   Validity 30 Days   Validity 30 Days   Validity 30 Days  
Voice 250 mins On net & Off net Voice 500 mins On net & Off net Voice 750 mins On net & Off net Voice 1250 mins On net & Off net
SMS 250 On net & Intl SMS 500 On en net & Off net
SMS 750 On net & Off net SMS 1250 On net & Off net
Data 15GB Any use Data 20GB Any use Data 25GB Any use Data 30GB Any use
PlayGo 15GB Premium PlayGo 20GB Premium PlayGo 25GB Premium PlayGo 30GB Premium
BiP 15GB Messaging, Voice/Video BiP 20GB Messaging, Voice/Video BiP 25GB Messaging, Voice/Video BiP 30GB Messaging, Voice/Video
Billo 15GB 5GB Storage Billo 20GB 5GB Storage Billo 25GB 5GB Storage Billo 30GB 5GB Storage
Loop 15GB Regular Loop 20GB Regular Loop 25GB Regular Loop 30GB Regular
D'Music 15GB Premium D'Music 20GB Premium D'Music 25GB Premium D'Music 30GB Premium
GoLoud 15GB Premium GoLoud 20GB Premium GoLoud 25GB Premium GoLoud 30GB Premium
Total GB 105GB   Total GB 140GB   Total GB 175GB   Total GB 210GB  


10. What are the specifications on the Apps provided in the Prime Bundles
D’Music
: Data allowance is available for D’Music usage only; No other apps or browser will be able to access the data in the dedicated app data other than D’Music traffic. When the D’Music bundle is exhausted customers will be charged from their regular data bundle if available then their main credit if the regular data bundle runs out. Qualified plans will differentiate the subscription that is applied to customer’s account.


PlayGo
: Data allowance is available for PlayGo usage only; No other apps or browser will be able to access the data in the dedicated app data other than PlayGo traffic. When the PlayGo bundle is exhausted customers will be charged from their regular data bundle if available then their main credit if the regular data bundle runs out. Qualified plans will differentiate the subscription that is applied to customer’s account. The basic version includes 10 Channel’s while the Premium includes 18 Channels.


Billo
: Data allowance is available for Billo use only. No other apps or browser will be able to access the data in the dedicated app other than Billo traffic for uploading and downloading content in and out of Billo storage. Once the bundle is exhausted customers will be charged from their main data for Billo usage then main credit if the regular data bundle runs out. Qualified plans will differentiate the subscription that is applied to customer’s account. Billo comes with 5GB FREE Storage. Options to increase storage will be available at a later stage.


BiP
: Data allowance is available for BiP use only. No other apps or browser will be able to access the data in the dedicated app other than BiP traffic for Voice & Video call respectively. Access to Discovery and games will also be charged to the BIP data bundle. Any messaging or texting on BIP is FREE and will not be deducted from this data bundle. Once the bundle is exhausted customers will be charged from their main data for BiP usage then main credit if the regular data bundle runs out. Qualified plans will differentiate the subscription that is applied to customer’s account.


Loop
: Data allowance is available for the use of Loop only. No other apps or browser will be able to access the data in the dedicated app other than the Loop app. Once the bundle is exhausted, customers will be charged from their main data for Loop usage then main credit if the regular data bundle runs out. Qualified plans will differentiate the subscription that is applied to customer’s account.

GoLoud
: Data allowance is available for the use of Go Loud only. No other apps or browser will be able to access the data in the dedicated app other than the Go Loud app. The data bundle allows access to Radio Stations and Podcast will be charged from any use bundle or credit. No other apps or browser will be able to access the data allocated other than Go Loud. When the Go Loud bundle is exhausted customers will be charged from their main data bundle, if available, and then their main credit account if their data run out.


11. What are the Charging Priorities by Digital App

o   D’Music: D’Music Bundle > Data Bundle > Main Credit

o   BiP Usage: BiP promo > BiP Bundle > Data Bundle > Main Credit

o   PlayGo: PlayGo Bundle > Data Bundle > Main Credit

o   Billo: Billo Bundle > Data Bundle > Main Credit

o   Loop: Loop data > Data Bundle > Main Credit

o   Go Loud: Go Loud data > Data Bundle > Main Credit

12. What is the different service offering between Basic and Premium  

 Billo
o   5GB storage Space
o   Allocated data for upload and download (not zero rated)

BIP
o   FREE Unlimited Bip to Bip Messages, Voice notes, pictures and video messaging
o   Any video and voice calling is charged to the BIP bundle
o   Discovery and Games is charged to normal data bundle

D’Music
Premium:
o   Access to all Features and all Music/ Videos in the app
o   Unlimited Downloads and Skips
o   Create and Edit Playlists
o Share Music
o Car Mode, Offline Mode, Dark Mode & Explicit Filter
o Stations Included 
o Access to Web Player

Stations
o   Access to Stations Genre streaming with 3 skips per hour

 PlayGo
Premium
o   Access to 18 Channels

Basic
o   Access to 10 Channels

My Digicel App
All features and functionality available on MyDigicel app is Free to Browse


13. How do I check my balance?
MyDigicel app is the best place for self-service with your Digicel account. You can also check your balance via USSD – Balance check *120# or Bundle Check *130#. 


14. Will my Prime bundle work while I am roaming?
No, Prime bundles does not work while Roaming overseas.


15. Will I be able to upload contents to Billo once I reach 5GB free storage allowance limit?
The maximum storage available for Billo is 5GB.


16. What happens to my files stored on Billo if I don’t renew a plan or Leave Digicel Network
• Your files will still be on your Billo storage account even if you have not renewed or purchased another Digicel Prime Bundle. If your plan has expired, you will still be able to access your files using normal data bundles. If you run out of normal data, you will need to purchase a new Digicel Prime Bundle, or any other bundle that gives you data (e.g. Cheehoo, Go Big or Supa Seki).

• If you leave the Digicel network and want to access your files, you will need to have registered on Billo using your email. A verification code will then be sent to your email so you can access your files.


17. Will I get a notification when a service within an App is not included in the dedicated data allotment of an App 
No, the customer will not get notification from the apps to confirm that activity on the app is not included in the data bundle for that app. If the customer has normal data remaining, usage will be charged to that bundle automatically.


18. Does my normal data bundle get used when I still have the data bundles for the apps available?
No. If you have enough data bundles for the apps left and you are using the apps, then your normal data bundle will not be used. It will only be used when you have exhausted the data bundles specifically for the apps. 

If you continue to use the apps and you have exhausted your data bundles for the apps, your normal data bundle will then be used.

19. Data Rollover?

Rollover Data is not available. Any unused data will be removed once bundle is expired.