Business Continuity Plan

Business Continuity Plan

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Business Continuity plan, advocating Prevention starts with you

Thursday, 19th March 2020 I Port Vila I Vanuatu – Digicel has announced today that it has activated its business continuity plan to keep customers connected in light of the coronavirus.

Digicel CEO, Deepak Khanna, said, “Digicel understands the importance of keeping our customers, businesses and loved ones connected during times like these and have activated our business continuity plan to ensure that there are no service disruptions during this time. Our employees and customers remain our top priority.”

Khanna said the company’s Emergency Management Team has been meeting, monitoring and planning for the various possibilities surrounding the coronavirus.

He continued; “It's important to point out that, as a provider of essential services to the public, we have a duty of care to keep our business running no matter what. Indeed, at a time like this, the services that we provide to customers could not be more vital or more needed. We take that responsibility very seriously. Likewise, we’re taking this situation very seriously and doing everything we can to prepare our business and prepare ourselves. In light of this, all of our stores and offices will be sanitized as a precaution and moving forward we have implemented sanitization zones at various key touchpoints.”

He added that his team will be working closely with the National Taskforce, Government of Vanuatu. Digicel has activated Life and Safety short code 119 for the National Taskforce. Work from home plans are being offered by Digicel. Please contact Digicel Business Solution office at Nambatu on 5555000.


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Digicel Group is a total communications and entertainment provider with operations in 31 markets throughout the Caribbean, Central America and Asia Pacific. Digicel also runs a host of community-based initiatives across its markets, including Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focus on educational, cultural and social development programs.

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Business Continuity Plan