Digicel Prime Bundles FAQs

Prime Awesome Bundles
 

1. First off, what is a Digital Operator?
Digicel has gone Digital and we have already taken our customers on the Digital journey with us with the mobile apps that we have launched so far. 

As a mobile operator, we sold minutes and MBs, now, as a Digital Operator, we are about delivering digital experiences and engagement and we are making that happen 1440 minutes of each day.

That means being always there, always on and always having something to offer customers – no matter what they are into. Sports, Music, News, Messaging, Marketplaces, Cloud Storage, Radio, and Podcasts – we have something for everyone. Every minute of every day.

2. How are we showing customers what Digital Operator means?
So, we’ve agreed that we’re a Digital Operator, and we understand what that means. Now how do we show customers what that means?

The first major move in our new Digital Operator and customer relationship is providing our customer with an opportunity to upgrade to our NEW Digital Prime Awesome Bundles

That means we are enabling them to enjoy all of the digital engagement, digital experiences and data they could possibly wish for. Say hello to our all-new Digicel Prime Awesome Bundles.

Put simply, the Prime Awesome Bundles are our future. Our Digital Operator future

3. Sounds interesting! Tell me about those Prime Awesome Bundles.
Our Digital Operator promise to customers is of simply more. 1440 minutes of each day, and our all-new Prime Awesome Bundles do just that. Here’s how. We’re giving customers BRAND NEW exciting Digital Bundles which include 7 Apps each with its own data allocations.

Our Prime Awesome Bundles feature our suite of SEVEN Digital Apps:

1. My Digicel App to manage your Digicel life
2. D’Music  for music streaming
3. PlayGo for TV streaming
4. BiP for messaging, gaming and marketplaces
5. LOOP for news,
6. Billo for cloud storage

GoLoud for Radio and Podcasts - each with its own super generous data allotment so that customers can feel, touch, experience and enjoy them as they live their digital lives.

Not only that., With our Prime Awesome Bundles we are making sure our customers can enjoy more of the things they love, with even more data.

Whatever our customers are into, we have a digital experience for them meaning they can do more, experience more, learn more, laugh more, make more, share more, listen more and play more together with Digicel.

4. Why are the Digital Prime Awesome Bundles more expensive than the OLD bundles
This is about giving our customers more and slowing them to enjoy, touch and feel our suits of digital experiences as they live their best digital lives with us. The Digital Apps Bundles has more value through LARGE data allocations and an array of easy and brilliant Apps

5. Are all customers able to purchase the Digital Prime Awesome Bundles
Yes, all customers will have the access to purchase the Digital bundles

6. Which Digital Apps are included in the Prime Awesome Bundles?
Digicel Prime Awesome Bundles include our full suites of Digital Apps. And the great thing about our suite of Digital Apps is that there really is something for everyone, no matter what they are in to.

Digicel Prime Awesome Bundles include 7 Digital Apps. Here's a run-down:

1. Billo – your personal cloud storage solution 
2. BiP – your instant messaging-and-much-more communications and discovery service
3. D’Music – your music streaming and downloads
4. LOOP – your news now
5. MyDigicel App – your Digicel self-service and store in your pocket
6. PlayGo 1.0 – your app for TV anytime, anywhere
7. GO LOUD – Ultimate Audio experience providing the best selection of live radio and most popular Podcasts

7. What do I need to do?
The great thing about our Prime Awesome Bundles is that they come loaded with super generous data allotments for each of our digital apps so you can try, touch, feel and experience them to your heart’s content.

In addition to that, our Prime Awesome Bundles also come with a boatload of data for our customers to use as they wish between the Apps. (Data allocated is specific to the Apps)

Prepaid customers can upgrade their plan by using regular local method. You have many options to upgrade to the Digicel Prime Awesome Bundles - Through Web, MDA, UMM (*555#) or by visiting your nearest Retail outlet where one of our friendly staff will assist you

8. How do I activate the Prime Bundle?
You can activate / purchase your bundle through 3 methods - Web, MDA or UMM

Activation (Web):

º Customers will be able to activate the New Prepaid Prime Bundle Plan by accessing MyDigicel Web.
º After gaining access to My Digicel by entering the Digicel ID, the customer will go the My Plans section, select available plan, and click on the desired Digicel Prime Bundle  to activate the plan.
º After selecting the desired Prime Bundle plan the following will happened:
º If the customer has sufficient credit they will receive a SMS advising that the plan has been successfully activated.
º If the customer has insufficient credit they will receive a SMS advising of insufficient funds to activate the plan, please top up and try again.

Activation (MyDigicel App):
º Customers will be able to activate the New Prepaid Digicel Prime Awesome Bundles Plan by accessing the MyDigicel App
º After gaining access to MyDigicel by entering the Digicel ID, the customer will go the My Plans section, select available plan, and click on the desired Prepaid Prime Bundle to activate the plan.
º After selecting the desired Prime Bundle plan the following will happened:
º If the customer has sufficient credit they will receive a SMS advising that the plan has been successfully activated.
º If the customer has insufficient credit they will receive a SMS advising of insufficient funds to activate the plan, please top up and try again.

Activation (UMM):
º Customers will dial UMM Code *555# to access the UMM menu.
º Customers will then enter the desire selection code that will bring them to Prepaid Prime Bundle Menu.
º In the Prepaid Prime Bundle Menu, the customer will enter the desire selection code and activate the desired duration Prime Bundle plan.
º Once the customer confirms their activation of the Prime Bundle plan they will receive a flash USSD message and follow by a SMS stating:
º That the plan successfully activated if the customer had sufficient credit for activation.
º Or if there was insufficient credit available for plan activation, the SMS would advise to please add the required funds and try again.

Renewal:
º Customers will receive a notification 2 days and 1 day before their Prime Bundle expires advising that their plan will auto renew.
º If at expiry the customer has sufficient credit on the plan will auto renew.
º If the customer has insufficient credit at plan expiry, the auto renewal would have failed and the Prime Bundle ends.
º Customers will also be able to opt out of auto-renewal via UMM or the My Digicel App or the My Digicel Web.

Expiry:
º When DO Bundle expires customers WILL NOT keep the remaining MB for their Digital Apps as NO GRACE PERIOD will be applied; There is no rollover on the app data.
º Anytime Data Bundle in the plan will rollover.

9. How much data will the Digital Apps offer our Customers?
This is all about giving customers more of the things they love at no extra cost. 

The great thing about our Prime Awesome Bundles is that they come loaded with super generous data allotments for each of our digital apps so you can try, touch, feel and experience them to your heart’s content.

In addition to that, our Prime Awesome Bundles also come with a boatload of data on top for customers to use as they wish.

Like any other app or data use on your phone, exactly how much you can do per MB or GB varies with a range of factors from the quality of video being streamed, the strength of your signal, how many people are on a call, etc.  There can also be some “background data use” for apps that auto-update.

That said, as a rough guide, 1GB of data would allow you to do the following:

Experience levels per GB

D'Music Songs (Number) 220
PlayGo Minutes streaming 120
Loop Articles 500
Billo Photo upload 1,000
Billo Video upload 100
Billo Songs upload 500
Billo Documents upload 10,000
BiP Messaging 1,000,000,000
BiP Voice call mins 1,000
BiP Video call mins 50
GoLoud Mins radio 1,000


PRIME AWESOME BUNDLE
  1 Day 3 Day 7 Day 30 Day 30 Day
Price (VT) 175 350 600 1200 3500
Total Data (GB) 7 20 45 98 200
Core data (GB) 1 2 3 8 20
Total App Data (GB) 6 18 42 90 180
D'Music 1 3 7 15 30
PlayGo 1 3 7 15 30
Loop 1 3 7 15 30
MyDigicel 0 0 0 0 0
BiP 1 3 7 15 30
Billo 1 3 7 15 30
GoLoud 1 3 7 15 30
Other Specifics          
D'Music Premium Premium Premium Premium Premium
PlayGo Basic Basic Premium Premium Premium
Loop Normal Normal Normal Normal Normal
MyDigicel Normal Normal Normal Normal Normal
BiP Messagin only Messagin only Messaging only Messaging only Messaging only
Billo 5GB storage 5GB storage 5GB storage 5GB storage 5GB storage
GoLoud Regular Regular Regular Regular Regular




10. What are the specifications on the Apps provided in the Prime Awesome Bundles
D’Music
: Data allowance will be created for D’Music usage only; No other apps or browser will be able to access the data in the dedicated app data other than D’Music traffic. When the D’Music bundle is exhausted customers will be charged from their regular data bundle if available. Qualified plans will differentiate the subscription that is applied to customer’s account e.g. Stations vs Premium.

PlayGo 1.0: Data allowance will be created for PlayGo usage only; No other apps or browser will be able to access the data in the dedicated app data other than PlayGo traffic. When the PlayGo bundle is exhausted customers will be charged from their regular data bundle if available. Qualified plans will differentiate the subscription that is applied to customer’s account e.g. Basic vs Premium.

Billo: Data allowance data is to be created for Billo use only. The dedicated app data should be configured to allow Billo traffic for upload and download, no other Application or data traffic should be allowed from the dedicated app data. Once the bundle is exhausted customers will be charged from their main data for Billo usage. 

BiP: Data allowance details to be created for specific BiP use only. The BiP dedicated app data should be configured to allow BiP messaging only.  BiP Discovery and Games will be charged from customer’s main data. No other Application or data traffic should be allowed from the dedicated app data. Once the bundle is exhausted customers will be charged from their main data for BiP usage. BiP calling and video calling is blocked for customers in Vanuatu.

Loop: A new Loop Data Allowance will be configured for Loop traffic only; The whitelisted data WILL NOT cover Loop Video and Advertisement; this traffic will be charged from the main data account.

GoLoud: A data allocation within the prime bundle will be provided for Go Loud usage. The data will be configured to allow only Radio live streaming. The Podcast video on demand will be charged from the MAIN DATA ACCOUNT. No other apps or browser will be able to access the data allocated other than Go Loud. When the Go Loud bundle is exhausted customers will be charged from their main data bundle, if available.

MyDigicel App: MDA is already zero-rated/free that is, no data is deducted. Customers can use UNLIMITED MDA with no data bundle.

Note: Digicel on, Worries off applies to all App bundles. No credit deductions or out of bundle data charges will be made without the consent of the customer.

11. What are the Charging Priorities by Digital App
º D’Music: D’Music Bundle > Data Bundle > Main Credit
º BiP Usage: BiP promo > BiP Bundle > Data Bundle > Main Credit
º PlayGo: PlayGo Bundle > Data Bundle > Main Credit
º Billo: Billo Bundle > Data Bundle > Main Credit
º Loop: Loop data > Data Bundle > Main Credit
º Go Loud: Go Loud data > Data Bundle > Main Credit

12. What is the different service offering between Basic and Premium?

D’Music
Premium (30 days plan)
º Access to all Features and all Music/ Videos in the app 
º Unlimited Downloads and Skips 
º Create and Edit Playlists 
º Share Music 
º Car Mode, Offline Mode, Dark Mode & Explicit Filter
º Stations Included 
º Access to Web Player

Stations (1 day, 3 days, 7 days Plan)
º Access to Stations Genre streaming with 3 skips per hour 
º 30 Day = 120 hours Streaming Per Month per customer 
º 7 Day = 200 tracks or 12 hours streaming per week 
º 1 Day = 60 tracks or 3.5 hours per day 
º Upgrade to Premium built in

13. How do I check my balance?
MyDigicel app is the best place for self-service with your Digicel account. You can also check your balance via UMM *555#

14. What happens if I already have a plan for one of the 7 Apps and I purchase a Prime Bundle?

PlayGo 1.0
º If a customer has an active PlayGo Standalone plan then activates a New Digicel Prime Bundle the below should happen:
º Customers will receive the additional data bundle from the Bundle plan activated including prime bundle
º Customer will continue receiving PlayGo access
º The regular PlayGo dedicated data will take priority in charging whilst using the PlayGo App
º The PlayGo dedicated data will maintain its original validity

D’Music
º If a customer has an active D’Music Standalone plan then activates a Digicel Prime Bundle the below should happen
º Customers will receive the additional data bundle from the Bundle plan activated including prime bundle
º Customer will continue receiving Premium D’Music access
º The regular D’Music dedicated data will take priority in charging whilst using the D’Music App
º If and when all the PlayGo bundles are exhausted the main data will incur D’Music charges
º The D’Music dedicated data will maintain its original validity

BIP
º If a customer has the Free BiP Text call promo active on their account then activates the Digicel Prime Bundle the below should happen:
º Customers will receive the additional data bundle from the Bundle plan activated including prime bundle.
º Promo BiP bundle will be used first.
º The BiP bundles will not cover charges for BiP Discovery and Games

15. Will my Prime bundle work while I am roaming?
No, the Prime Awesome Bundles will only work while you are in Vanuatu. If you travel out of the country and use the apps, all usage will be charged to your roaming plan or at out of bundle roaming rates.

16. How much storage space do I get?
All Digicel Vanuatu customers will get only 5GB storage. You cannot upgrade your storage space once you have used up your complete 5GB space.

You will be notified as soon as the option to upgrade is made available for the Vanuatu customers.

17. What happens to my data stored on Billo if I don’t renew a plan or Leave Digicel Network
If storage is greater than 5GB all files will stay for 180 days

º Customers will need to delete items to get to the 5GB free allowance within the 180 days 
º Customer will receive notifications within the 180 days grace period to reduce storage to the free storage allowance while off a plan 
º NB – No files will be deleted by the system if customer reduce their storage to the free allowance within the 180 days grace period. 

If customer is still above the 5GB free allowance, all files will be deleted after the 180 days grace period 

If storage is less than 5GB all files will stay for 180 days 

18. Will I get a notification when a service within an App is not included in the dedicated data allotment of an App 
Yes, the customer will be notified as soon as they are going to be charged from the main account.

19. Does data come of my main account when using the Apps, when I still have App allocated data available
Yes, there are specific functions within the Apps that will consume data from the customers main account rather than the data allocated to the App. 

The functionalities within the App that consumer data from the main account are listed below:

BiP
º Multi user video Calls
º Gaming
º Discover
º Location 

GoLoud
º Podcast video on demand will consume data from the Main Account and NOT the data allocated to the GoLoud App

LOOP
º Advertising, Images and Videos will be consumed from the Main Data Account and NOT from Data allocated to the App