D’Music Stream & WIN Promotion

Digicel is offering you simply more through the D’Music Stream & Win Promotion, by providing all D’Music subscribers with the opportunity to win a JBL Speaker worth VT27, 000.

These Frequently Asked Questions and Terms and Conditions apply to you and govern your participation in the Promotion for chances to win the prize on the D’Music mobile application.

“We” or “us” means Digicel Vanuatu Limited, a company registered under the laws of the republic of the Vanuatu with registered offices at Elluk Plateau, Port Vila Vanuatu. References to “we”, “our” and “us” in these Terms also includes our subsidiaries and affiliates (“Affiliates”) from time to time. “I” or “you” means the person accessing or using the App to participate in the Promotion (and “my” and “your” shall have the same meaning).By participating in the Promotion on the App, you agree to be bound by these Terms.

These Terms incorporate the “D’music Stream to Win” promotion and D’Music Terms of Use and Privacy Policy which you can access via the D’Music App (the “App). These terms and conditions are subject to change at intermittent intervals, where and when Digicel sees fit to amend. If you do not agree to or accept any of these Terms you should stop participating in the Promotion immediately

1.    What is the “D’Music Stream & Win” promotion?
The Promotion gives prepaid and postpaid customers a chance to win a JBL speaker by streaming the Music in the pre-selected playlist “Tuff tumas playlist” that is available on D’music App within the promotional period. After the promotional period, the winner is determined based on the highest streaming completed by one person on the chosen playlist.


2.    When does the Promotion start and end?
The Promotion is valid from April 21, 2021 through to 27th May, 2021 (the “Promotional Period”).

3.    Can I take part in the Promotion?

Anyone who has downloaded the App and has an active Premium D’Music subscription or Prime Awesome plan may participate in the Promotion.

4.    Where do I download the app?

The app can be downloaded from Playstore (Android) or app store (iOS)


The following persons cannot claim any prizes in the Promotion:

a. Digicel employees and their imitate relatives

b. Any person who does not reside in Vanuatu

5.    How does the Promotion work?

Follow these steps to participate in the Promotion:

Step 1: Ensure that you have an active D’music Premium subscription or Prime Awesome Plan.

Step 2: Download D’music app (if not already installed) and open.

Step 3: On the “Browse” tab, Scroll down to the section titled’ “Homegrown”.

Step 4: Open “Tuff Tumas Playlist”, select a music track and start listening.

Step 5: The more you listen to the playlist, the better your chances are of winning.

6.    Will I be notified when to participate?

Yes.  During the Promotional Period you will receive regular notifications the App, SMS and we will post on our social media pages reminding you to participate.

7.    What will I win?
You get the chance to win a JBL Speaker worth of VT27,000

8.    What do I need to know about collecting my prize if I am a winner?

(1) If you win a prize, you will receive a phone call from one of our representatives notifying you and telling you how and when you can collect it.

(2) Once you have spoken to our representative, you will have up to seven (14) days to collect your prize at the Digicel Head Office or it will be forfeited.

(3) To collect your prize, you must still have an active D’Music account at the time of collection and you must present valid proof of identification, which clearly indicates your age and that you are a legal resident of Vanuatu.

(4) You agree that if you are a winner, you will permit photographs of you to be taken and for your image, likeness and name (your “Likeness”) to be used for public relations and marketing purposes free of cost, including the publishing of your Likeness on social media, mainstream media, the App and other platforms that we may choose.

(5) If you are unable to attend the scheduled prize presentation, you may send a representative on your behalf with appropriate identification for you as well as that representative along with a signed letter by you authorizing the collection.

(6) Warranty and support information, where applicable, will be included in product packaging.


Additional Terms and Conditions

A. This Promotion is offered for your personal use and not for commercial use and you agree not to sell any prizes claimed through this Promotion.

B. You are required to use a compatible smartphone to run the App and participate in the Promotion. A compatible smartphone is an Android (OS 4.0 or higher) or Apple (iOS 2.0 or higher) smartphone.

C. We reserve the right to disqualify you or terminate this offer if, in our sole opinion, the Promotion is being abused, whether on a commercial basis or otherwise, general abuse deemed as an attempt to undermine the integrity of our services.

D. You are solely responsible for all associated fees and costs incurred by you for claiming and collection of prizes and for connectivity and data usage in relation to your use of the App.

E. Please note that once roaming, you will not be able to participate in the Promotion.

F. We reserve the right to modify, extend or discontinue (permanently or temporarily), this Promotion being offered to you, at our discretion.

G. We also reserve the right to award any forfeited prize to another random participant of the Promotion who did the specified activity on that day;

H. Prizes are not exchangeable.

I. We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this Promotion. In the event of us giving notice to you of any such changes to or cancellation of the Promotion, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or the App. Any such notification shall be effective immediately or as of the date referred to in such notifications.

J. Any personal data relating to you will be used solely for the purposes of this Promotion by Digicel and/or by any agent appointed by us to assist with running the Promotion on our behalf and will not be disclosed to a third party for any other purpose without your prior consent. By entering this Promotion, you consent to the use of your personal data by Digicel and/or any agent appointed by it to assist with running the Promotion for the purposes of administration of the Promotion (including publishing your full name and county and/or disclosing it to third parties on request if you are a winner) and any other purposes to which you have consented. To see our Privacy Policy visit: www.digicelgroup.com.

K. Except in the event of its negligence, neither Digicel, nor any other person or party associated with the Promotion, their associated companies, agents, contractors and sponsors or any of its personnel involved in the Promotion, shall be liable whatsoever for any loss or damage incurred or suffered, death or personal injury suffered or sustained, or costs incurred, arising from either participation in the Promotion or from claiming or collecting any reward.

L. For customer support, or to report a problem or send us your feedback, please visit the “Support” or “Help” option on the App or call 123.

D’Music Stream & Win FAQs