Digicel Riwods


Collect points in real time for each of your Top Up plus Bonus points at the end of each month based on the age on network.

You can use these points to redeem for rewards. Instant points are pre-defined and will be based on the dollar value of your Top Up done on each Top Up event. 1 point will be allocated for each VATU spent on Top Up.



Top up Tier Top Up Range VT Points
1 1 to 199 1 point for each VT spent
2 200 to 499 1 point for each VT spent
3 500 to 999 1 point for each VT spent
4 1000 to 1499 1 point for each VT spent
5 1500 to 1999 1 point for each VT spent
6 2000+ 1 point for each VT spent


1.    What is ‘age on network’ and how do I get points based on that?
Age on network is the amount of time (years) you have spent being Digicel’s customers. The Age begins when the Digicel phone number was activated. Each Digicel phone number will have a different Age on Network. At the end of month, additional points will be allocated based on your age on network and the amount of top up you do in the month.

The schedule of points given at the end of the month is as follows:  

Total Top Up Amout in the Month (VT) End of Month Bonus Points 
< 6 months >= 6 months < 1 year >= 1 year < 2 years >= 2 years < 4 years >= 4 years
0 0 0 0 0 0
 1 to 199.99 50 80 110 140 170
200 to 499.99 200 230 260 290 320
500 to 999.99 500 530 560 590 620
100 to 1499.99 1000 1030 1060 1090 1120
1500 to 1999.99 1500 1530 1560 1590 1620
2000+ 2200 2250 2300 2350 2500

 

2.    I am a postpaid customer, will I get points too?
Digicel Riwods is open to Prepaid customers only.

3.    How will customers know if they have received points upon top up?
Instant points to be rewarded upon each top up activity. Customer will receive a trigger message to be informed of the same.

Dear Customer, Digicel Riwods has awarded you {xxx} points on your top up activity. Keep topping up to increase your points. You can redeem your points by dialing *555#.

 

4.    What are the rewards that can be redeemed with the points I have?
The schedule of rewards will change without notice. Rewards will be refreshed and new rewards will be added based on Digicel’s discretion.

Collateral rewards is based on stock availability at the time of redemption. The schedule of rewards applicable at this time are as follows:



Rewards Details
1. Telco Rewards
Low Cap Validity Points Needed
On-net Minutes 15 2 hours 1000
On-net SMS 50 2 hours 1000
Data 50 2 hours 1000
Medium Cap Validity Points Needed
On-net Minutes 40 24 hrs 3000
On-net SMS  100 24 hrs 3000
Data 100 24 hrs 3000
High Cap Validity Points Needed
D'Music 1GB 2 Days 7000
PlayGo 1GB 2 Days 7000
On-net SMS 200 2 Days 7000
Data 200 2 Days 7000
2. Collateral
Type of Reward      Points Needed
Handsets     10 times RRP
Tshirts     10 times RRP
Lanyards     10 times RRP
String bags     10 times RRP
3. Digicel TV 
Type of Reward      Points Needed
Premium Package – 5000VT     10 times RRP



5.    Do I need to have 100% of points in my Points Account, so I can redeem a reward?
Yes. A person needs to have sufficient points in their accounts to redeem the reward. E.g. if customer wishes to redeem a reward that requires 5000 points, they need 5000 or more points in their account. If the customer does not have enough points, they will not be able to redeem the reward.

6.    How can I redeem for Collateral rewards?
Collateral rewards redemption can only be done from within a Digicel retail store or Kiosk.

Authorized outlets for collateral redemption are as follows:
•    Digicel HQ Retail- Elluk
•    Digicel Numba1 Retail Store- Port Vila
•    Digicel Numbatu Retail Store- Port Vila
•    Digicel Retail Store- Santo
•    Digicel Kiosk- Malekula
•    Digicel Kiosk- Tanna

A retail personnel input is required to complete a collateral redemption. The person redeeming the collateral reward will be responsible for picking up the collateral. Digicel will not be responsible for shipping, sending or mailing any collateral reward to any individuals.

7.    Can I return the reward I choose to get my points back?
Once a reward has been selected, the required points will be deducted from your Digicel Riwods account.You will not be able to return the reward after that.

8.    When can redemption take place?Do I need to use up all my points every month?
You can use your points whenever you like. You can also collect your points over time to redeem for a larger reward. You do not need to utilize all your points every months. Your points will rollover to the next month.

9.    Will my points expire?
Your points will not expire as long as you remain an active Digicel customers. If you have Digicel Riwods points in your account but remain inactive for more than 3 months, your account will expire or get deactivated.

10.    What do I need to do to be an active Digicel customer?
To be an active Digicel customer you will need to:
- Top up your Digicel number periodically,
- Use your real credit to make calls, send SMS, use data or to opt into any Digicel plans. This activity needs to happen at least once in the month.

11.    If my account gets deactivated and I get another Digicel SIM, can I transfer my points to my new number?

No. Points are not transferable. Each Digicel number will accumulate points specific to that number.

If my account gets de-activated and I arrange to get the same number reactivated, what will happen to my points?

Your will only get deactivated, if you become an inactive customer and do no chargeable event and/or top up for the last 3 months. This is violating the rules of Digicel Riwods. After deactivation even if you are able to re-connect with your old Digicel number, your old unused Riwods points will not be transferred. Also, your age on network will be reset upon deactivation.

12.    I have two Digicel SIMs, can I combine points to redeem for rewards?
No. Each Digicel number will accumulate points specific to that number only.

13.    I am a Digicel customer but have changed my phone number, SIMs over the years. What would be my age on network?
Each Digicel number will have a separate activation date and thus age on network. 

 

 

For any feedbacks or queries, please email VU_Marketing@digicelgroup.com or see the Marketing Team.

 

 

 

 

 

•      Open to prepaid customers only excluding Digicel Staff and prepaid home internet MIFI’s and routers.


•      Any form of top up is applicable to gain points including cards, electronic, online, diaspora, MDA, Banks.

 

•      Receiving real credit or ABM via Credit U/Me, Credit transfer and Credit Advance service usage will not award points as they are not considered to be a top up.


•      Points cannot be transferred to, shared between or pulled between different accounts. Each account will have their own points accounts.

 

•      Unused points will rollover every month for active customers. If an account does not have any chargeable incoming and outgoing activity for more than 2 months, they will be deactivated and all unused points will be lost. This is the usual recycling process.


•      Telco rewards can be redeemed at any time. Rewards will be attached to the accounts automatically. Customers will receive a trigger message or each successful or unsuccessful redemption.


•      Telco rewards have specified caps and validity. Out of bundle charges will apply for minutes and SMS and any unused value not used before the expiry will be lost.

 

•      Collateral rewards can only be redeemed at selected Authorized outlets only. A sales personnel is required to complete the redemption of a collateral reward.


•      Redemption of rewards will deduct the required points from the account. Redeemed rewards cannot be returned.

 

•      All unused points will expire in 6 months. Points use will be based on FIFO system.

Digicel Riwods