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Roam Like You Never Left Home!

Stay Connected on British Virgin Islands' Fastest Network

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Roaming In the United States?

All major US carriers have shut down their 2G and 3G networks and roaming cannot be guaranteed with older 2G/3G devices. Find out what you need to know before travelling to the USA.

Roaming in the USA
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The Roam Easy International Plans give you the option to always stay connected to home from abroad. Dial *284# to sign up for or activate in the MyDigicel app.

3 DAY ROAM EASY

International Plan

$30
1 GB

Plan Features

Data

1 GB

Incoming Calls

Free

Outgoing Calls

Reduced Rates

Available In

7 DAY ROAM EASY

International Plan

$60
2 GB

Plan Features

Data

2 GB

Incoming Calls

Free

Outgoing Calls

Reduced Rates

Available In

30 Day Roam Easy

International Plan

$100
3.5 GB

Plan Features

Data

3.5 GB

Incoming Calls

Free

Outgoing Calls

Reduced Rates

Available In

Roaming Tips

Is my Device 4G or 5G compatible?

How to Enable Data Roaming

How to enable VoLTE on 4G or 5G

Connecting to Digicel or a Roaming Partner Network

How to Access Online Help & Support

Any Questions

We are here to help! Visit our Help Center to learn more.

ROAMING TIPS

CHECK LIST

BEFORE YO GO:

 

Prepaid Customer

  1. Top up your phone so you have enough credit to purchase the roaming plan.
  2. Activate your roaming plan on My Digicel APP or visit our store for roaming support.

Postpaid Customer

  1. Make sure that you have enough credit limit to be able to buy the roaming plan of your choice.
  2. If you don’t have credit limit available call #100, 300-1000 or email us and ask for your credit limit to be increased to at least $100.
  3. Activate your roaming plan on My Digicel App or visit our store for roaming support.
  4. If you are a Corporate Customer, please request Roaming activation at least 24 hours before you travel.

 

ONCE YOU ARRIVE:

  1. Check that your phone is enabled for roaming. Go to Settings/Connections/ Mobile Networks and enable Data Roaming.
  2. Make sure that you are using the correct Access Point Network (APN). Go to Settings/ Connections/ Mobile Networks and choose Access Point Names. Your APN should say internet.vg, if it does not, add it to the APN.
  3. Your phone should have the network selection in manual. If it is on automatic, please disable.  Go to Settings/Connections/Mobile Networks and choose Network Operators.  The phone will display the different operators to connect.  Try to connect to one of them until you are able to roam.
  4. If you are roaming to the USA mainland, use T-Mobile only.
  5. If you are still unable to connect, turn off the phone and restart it.

 

IF YOU ARE STILL EXPERIENCING ISSUES:

1. Contact us, dial +1-284-300-3444.

2. While on Wifi contact Ruby (virtual agent) via My Digicel App or our website https://digicelgroup.com/vg

3. For regular customers, email us to: BVICustomerExperience@digicelgroup.com. If you are a business customer you can also contact us at bvisupport@digicelgroup.com

 

Digicel | Roaming Tips | BVI (digicelgroup.com)

Postpaid & Prepaid Destinations

Total = 53 Countries

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You may be able to connect to a network while roaming without a plan however you will be charged at the standard roaming rates.

The more convenient way is the My Digicel app; you may also dial *284# or visit any of our Stores.

Postpaid customers- Use My Digicel App or *284#. Prepaid customers- Use My Digicel App or *284#.