Prepaid

This is about giving our customers more and allowing them to enjoy, touch and feel our suite of digital experiences as they live their best digital lives with us. The Digital Apps Bundle has more value through LARGE data allocations and an array of easy and brilliant Apps (including now Youtube and TikTok).

Yes, all customers will have the access to purchase the Digital Bundles.

All TikTok and Youtube Traffic comes from their respective bundles however these apps also rely on some 3^rd party resources for certain functions.

i.e YouTube uses Google analytics when browsing the app and TikTok sources their gifs outside of the app. These would not be coved by the apps dedicated data.

Hence if a customer is out of main data to assist and attempts to use YouTube, searching or moving to another video would not work. Likewise, Tiktok sending gifs would not be successful.

 You can activate / purchase your bundle through 3 methods : 

Web, MDA or UMM User Experience:

·  Activation (Web):

       - Customers will be able to activate the Digicel Prime Bundle by accessing MyDigicel Web.

        - After gaining access to My Digicel by entering the Digicel ID, the customer will go the ‘My Plans’ section, select available plan, and click on the desired PRIME Bundle Plan to activate the plan.

        -  After selecting the desired PRIME Bundle plan the following will happen:

        -  If the customer has sufficient credit they will receive a SMS advising that the plan has been successfully activated.

        -  If the customer has insufficient credit they will receive a SMS advising of insufficient funds to activate the plan, please top up and try again.

· Activation (MyDigicel App):

        -  Customers will be able to activate the New Prepaid PRIME Bundle Plan by   accessing the MyDigicel App

        -  After gaining access to My Digicel by entering the Digicel ID, the customer will go the My Plans section, select available plan, and click on the desired  Prepaid PRIME Bundle to activate the plan.

        -  After selecting the desired PRIME Bundle plan the following will happen:

        ·       If the customer has sufficient credit they will receive a SMS advising that the plan has been successfully activated.

        ·       If the customer has insufficient credit they will receive a SMS advising of insufficient funds to activate the plan, please top up and try again.

· Activation (UMM):

    - Customers will dial *141# to access the UMM menu.

    -  Customers will then enter the desire selection code that will bring them to Prepaid PRIME Bundle Menu.

    - In the Prepaid PRIME Bundle Menu, the customer will enter the desire selection code and activate the desired duration PRIME Bundle plan.

    -  Once the customer confirms their activation of the PRIME Bundle plan they will receive a flash USSD message and follow by a SMS stating:

    ·   That the plan successfully activated if the customer had sufficient credit for activation.

    ·   Or if there was insufficient credit available for plan activation, the SMS would advise to please add the required funds and try again.

·  Renewal:

      -  Customers will receive a notification 2 days and 1 day before their PRIME Bundle expires advising that their plan will auto renew.

            ·  If at expiry the customer has sufficient credit on the plan will auto renew.

            ·   If the customer has insufficient credit at plan expiry, the auto renewal would have failed and the PRIME Bundle ends.

    - Customers will also be able to opt out of auto-renewal via UMM or the My Digicel App or the My Digicel Web.

·  Expiry:

        - When PRIME Bundle expires customers WILL NOT keep the remaining MB for their Digital Services DAs as NO GRACE PERIOD will be applied; However, customer will have Grace Period as per usual for their regular Data, Voice and  SMS bundle.

        -  Grace Period will remain the same for Data, SMS and Voice Bundles.

        -  Once the plan expires, customer will lose all remaining Digital Services             bundles.