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ROAM LIKE YOU'RE HOME
1. What is Digicel “Roam like you’re Home”?
This service allows Digicel BVI Postpaid and Prepaid customers travelling to the Digicel Caribbean, United States, USVI, Puerto Rico and Canada the benefit from calling, texting and data rates as if they were in BVI for a small subscription fee.
2. When did it launch?
October 2013.
3. What changes are being made?
Effective Friday, February 21, 2014, an activation fee of either $15 for 7 days, or $30 for 30 days will be an opt-in charge to prepaid users for roaming in the Caribbean. This is the same activation fee as used for the current USA Roam Like You’re Home plans. Effective Friday, September 26, 2014, Digicel BVI include Canada with the same activation fee as used for USA.
4. Why making these changes?
Due to a number of instances of fraudulent abuse, this measure is being put in place to protect our business from that abuse. We regret having to put such a measure in place but it is important to highlight that the revised Roam Like You’re Home product still sees Digicel customers benefiting from the best roaming rates available in the region.
5. Does this mean that Digicel’s offer is now similar to the competition again?
No, it is important to highlight that the revised Roam Like You’re Home product still sees Digicel customers benefiting from substantial savings and the best roaming rates available in the region.
6. Who is the “Roam like you’re Home” plan for?
The Roam like you’re Home plan is for both Prepaid and Postpaid customers.
7. How does “Roam like you’re Home” work?
- This plan allows Prepaid and Postpaid customers to opt into a specialized rate plan for a subscription fee while roaming in the Digicel Caribbean, USA, USVI, Puerto Rico and Canada for a limited duration (30 days for Postpaid, 7 days or 30 days for prepaid) and is available only when roaming on AT&T and T-Mobile networks in the USA, USVI, PR; Rogers and Bel &Telus networks in Canada; and Digicel Caribbean island on a Digicel network. This subscription fee allows customers to access low usage rates for voice, texts and data.
- When Customers have opted in to the plan they will be charged the same rate for voice, text and data usage as they would were they in BVI.
- These reduced rates will be applicable for the full duration of the plan.
- Once the plan has expired, rates will revert to standard roaming rates.
- Local Voice and Data bundles do not apply on this plan. Customers will be charged as per the roam as you home rates below while roaming.
- While roaming in the Caribbean these rates apply to following Digicel Networks:
