Jamaican Prepaid Plan

 

6. How long do the plans last?

The plans last for either 14 days or 30 days depending on which plan is chosen.

7. Is this product for both Prepaid and Postpaid subscribers?

No. This product is available only to prepaid subscribers. Postpaid subscribers will have a separate offer.

8. Can I choose to cancel at any time?

No. subscribers must allow plan to expire.

9. Am I able to use the ‘Jamaica Plans’while roaming?

No. Customers are not able to use the minutes while roaming.

10. How can I cancel the auto renew cycle?

24hrs before a plan expires all subscribers will receive a SMS indicating that the plan will auto renew on a particular end date and time. The cancelation code will be in the sms received. 

11. If the customer’s minutes have been exhausted and the plan is not renewed, what are the charges for calls to Jamaica?

The customer will then be charged at the normal Jamaica prepaid rates.

12. If a customer does not use all the minutes available can the minutes be used when another bundle is activated

No. If in given 14/30 days the customer does not use their plans minutes the minutes will be lost.

13. Will the plan auto renew upon expiry?

Yes. Once the funds are available on the customer’s account, the plan will automatically reactivate.