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FREE ALL OVA

1. What is the "FREE ALL OVA Promotion" about?

The "FREE ALL OVA" is a sweet combination of various offers;

  • Free after 5 minutes on local Digicel calls.
  • Free after 10 minutes on Digicel Regional calls.
  • Free after 5 texts for all local numbers and Digicel regional numbers
  • Magic number

2. Is the promotion for both Prepaid & Postpaid subscribers? 

The promotion is available ONLY to "Prepaid Subscribers".

3. How does the various aspects of the promotion work?

 FA5/30 - Free after 5 minutes on local Digicel calls.

  • Prepaid customers simply speak for 5 minutes on a local Digicel call and automatically get the next 30 minutes free on that same call. 
  • The promotion ONLY applies to calls to other Digicel numbers in the BVI.
  • Subscribers are not required to remain on the call for the full 35 minutes to receive the free talk time. Once the call is over 5 minutes subscribers will get the remainder of that call free up to 35 minutes. 
  • If a subscriber stays on the call for more than 35 minutes they will be billed at the regular per minute rate for the remainder of the call. 
  • Calls to other local mobile and fixed line providers (LIME / CCT) are NOT part of this promotion and will continue to be charged at normal prepaid rates.
  • During the course of this promotion, subscribers will get a series of on screen notifications advising them on their savings (see below):
Examples of Promotional Messages
Action Meesage
Local Digicel calls greater than 30 seconds but less than 5 minutes You talked for XX mins YY secs. Next time get 30 mins FREE on the same call when you talk for 5 mins on Digi-Digi calls
Action
Local Digicel calls greater than 30 seconds but less than 5 minutes
Meesage
You talked for XX mins YY secs. Next time get 30 mins FREE on the same call when you talk for 5 mins on Digi-Digi calls
Local Digicel calls greater than 5 minutes and less than 35 minutes CONGRATS you just talked for XXmins YYsecs and got XX minutes FREE.
Action
Local Digicel calls greater than 5 minutes and less than 35 minutes
Meesage
CONGRATS you just talked for XXmins YYsecs and got XX minutes FREE.
  • Prepaid customers simply speak for 10 minutes on a Regional Digicel call and automatically get the next 20 minutes free on that same call. 
  • The promotion ONLY applies to calls to other Digicel numbers in the following countries: Anguilla, Antigua, Aruba, Barbados, Bermuda, Bonaire, Cayman, Curacao, Dominica, El Salvador, FWI (Martinique, Guadeloupe, French Guiana, and St. Martin), Grenada, Panama, St Kitts, St Lucia, St Vincent, Surinam, TCI, Trinidad. Please note Digicel Jamaica, Guyana and Haiti are not part of this promotion. 
  • Subscribers are not required to remain on the call for the full 20 minutes to receive the free talk time. Once the call is over 10 minutes subscribers will get the remainder of that call free up to 20 minutes. 
  • If a subscriber stays on the call for more than 30 minutes the cycle will be repeated. The next 10 minutes will be charged and then subscriber will receive the next 20 minutes free. 
  • Calls to other regional mobile and fixed line providers are NOT part of this promotion and will continue to be charged at normal prepaid rates.
  • During the course of this promotion, subscribers will get a series of on screen notifications advising them on their savings (see below):
Examples of Promotional Messages
Action Message
Digicel Regional call greater than 60 secs Less than 10 minutes You talked for XX mins YY secs. Next time get 20 mins FREE on the same call when you talk for 10 mins on Digi-Digi regional calls
Action
Digicel Regional call greater than 60 secs Less than 10 minutes
Message
You talked for XX mins YY secs. Next time get 20 mins FREE on the same call when you talk for 10 mins on Digi-Digi regional calls
Digicel Regional calls greater than 10 minutes and less than 20 minutes CONGRATS you just talked for XXmins YY secs and got XX minutes FREE.
Action
Digicel Regional calls greater than 10 minutes and less than 20 minutes
Message
CONGRATS you just talked for XXmins YY secs and got XX minutes FREE.
Digicel Regional calls greater than 30 minutes and less than 40 minutes CONGRATS you just talked for XXmins YY secs and got 20 minutes FREE
Action
Digicel Regional calls greater than 30 minutes and less than 40 minutes
Message
CONGRATS you just talked for XXmins YY secs and got 20 minutes FREE
Digicel Regional calls greater than 40 minutes and less than 60 minutes CONGRATS you just talked for XXmins YY secs and got XX minutes FREE
Action
Digicel Regional calls greater than 40 minutes and less than 60 minutes
Message
CONGRATS you just talked for XXmins YY secs and got XX minutes FREE
Digicel Regional calls greater than 60 minutes and less than 70 minutes CONGRATS you just talked for XXmins YY secs and got 40 minutes FREE
Action
Digicel Regional calls greater than 60 minutes and less than 70 minutes
Message
CONGRATS you just talked for XXmins YY secs and got 40 minutes FREE

Free after 5 SMS – is made up of 3 elements. 

1. FA5/55 - Free after 5 on all local Digicel texts.

  • Prepaid customers simply send 5 local Digicel text messages and automatically get the next 55 local text free until 11:59pm the same day
  • Promotion runs daily from 12:00am – 11:59pm.
  • The promotion applies to all local Digicel text messages. 
  • Subscribers who use up all 55 free text before 11:59pm will be charged at normal prepaid text rates for the remainder of the day.
  • During the course of this promotion, subscribers will get a series of on screen notifications advising them on their savings (see below):
Examples of Promotional Messages
Action Message
Send 1 text to local Digicel number Send 4 more Digi to Digi text messages today & get the next 55 Digicel texts sent today FREE with Digicel.
Action
Send 1 text to local Digicel number
Message
Send 4 more Digi to Digi text messages today & get the next 55 Digicel texts sent today FREE with Digicel.
Send 3 text to local Digicel number Send 2 more Digi to Digi text messages today & get the next 55 Digicel text sent today FREE with Digicel.
Action
Send 3 text to local Digicel number
Message
Send 2 more Digi to Digi text messages today & get the next 55 Digicel text sent today FREE with Digicel.
Send 5 text to local Digicel number Congrats, you sent 5 Digi to Digi text messages today so the next 55 Digicel texts you send by 11:59pm will be FREE!
Action
Send 5 text to local Digicel number
Message
Congrats, you sent 5 Digi to Digi text messages today so the next 55 Digicel texts you send by 11:59pm will be FREE!
Send 30 text to local Digicel number You have sent 30 FREE Digi to Digi texts today & you still have 25 remaining. Continue texting for FREE until 11:59pm!
Action
Send 30 text to local Digicel number
Message
You have sent 30 FREE Digi to Digi texts today & you still have 25 remaining. Continue texting for FREE until 11:59pm!
Send 55 text to local Digicel number You have sent 55 FREE Digi to Digi texts today. Thanks for using Digicel Free All OVA text! All Digi to Digi texts will now be charged as usual.
Action
Send 55 text to local Digicel number
Message
You have sent 55 FREE Digi to Digi texts today. Thanks for using Digicel Free All OVA text! All Digi to Digi texts will now be charged as usual.

2. FA5/55 - Free after 5 on all local Other Mobile texts.

  • Prepaid customers simply send 5 local text messages and automatically get the next 55 local text free until 11:59pm the same day
  • Promotion runs daily from 12:00am – 11:59pm.
  • The promotion applies to all local text messages from LIME and CCT.
  • Subscribers who use up all 55 free text before 11:59pm will be charged at normal prepaid text rates for the remainder of the day. 
  • During the course of this promotion, subscribers will get a series of on screen notifications advising them on their savings. (see below)
Examples of Promotional Message
Action Message
Send 1 text to local Non-Digicel number Send 4 more text messages to other local providers numbers & get the next 55 FREE today with Digicel.
Action
Send 1 text to local Non-Digicel number
Message
Send 4 more text messages to other local providers numbers & get the next 55 FREE today with Digicel.
Send 3 text to local Non-Digicel number Send 2 more text messages today to other local providers & get the next 55 FREE today with Digicel.
Action
Send 3 text to local Non-Digicel number
Message
Send 2 more text messages today to other local providers & get the next 55 FREE today with Digicel.
Send 5 text to local Non-Digicel number Congrats, you sent 5 text messages today to other local providers so enjoy the next 55 FREE until 11:59pm.
Action
Send 5 text to local Non-Digicel number
Message
Congrats, you sent 5 text messages today to other local providers so enjoy the next 55 FREE until 11:59pm.
Send 30 text to local Non-Digicel number You have sent 30 FREE texts to other providers today & you still have 25 FREE tests remaining. Continue texting for FREE until 11:59pm!
Action
Send 30 text to local Non-Digicel number
Message
You have sent 30 FREE texts to other providers today & you still have 25 FREE tests remaining. Continue texting for FREE until 11:59pm!
Send 55 text to local Non-Digicel number You have sent 55 FREE texts today to other providers. Thanks for using Digicel Free All OVA text! All texts to other providers will now be charged as usual.
Action
Send 55 text to local Non-Digicel number
Message
You have sent 55 FREE texts today to other providers. Thanks for using Digicel Free All OVA text! All texts to other providers will now be charged as usual.

3. FA5/55 - Free after 5 on Digicel Regional

  • Prepaid customers simply send 5 text messages to Digicel Regional numbers and automatically get the next 55 local text free until 11:59pm the same day
  • Promotion runs daily from 12:00am – 11:59pm.
  • The promotion ONLY applies to text messages to other Digicel numbers in the following countries: Anguilla, Antigua, Aruba, Barbados, Bermuda, Bonaire, Cayman, Curacao, Dominica, El Salvador, FWI (Martinique, Guadeloupe, French Guiana, St. Martin), Grenada, Panama, St Kitts, St Lucia, St Vincent, Surinam, TCI, Trinidad, Jamaica, Haiti and Guyana. 
  • Subscribers who use up all 55 free text before 11:59pm will be charged at normal prepaid text rates for the remainder of the day.
  • During the course of this promotion, subscribers will get a series of on screen notifications advising them on their savings. (see below)
Examples of Promotional Messages
Action Message
Send 1 text to Digicel Regional number Send 4 more Digicel Regional text messages today & get the next 55 FREE with Digicel.
Action
Send 1 text to Digicel Regional number
Message
Send 4 more Digicel Regional text messages today & get the next 55 FREE with Digicel.
Send 3 text to Digicel Regional number Send 2 more Digicel Regional text messages today & get the next 55 FREE with Digicel.
Action
Send 3 text to Digicel Regional number
Message
Send 2 more Digicel Regional text messages today & get the next 55 FREE with Digicel.
Send 5 text to Digicel Regional number Congrats, you sent 5 Digicel Regional text messages today so the next 55 send will be FREE until 11:59pm!
Action
Send 5 text to Digicel Regional number
Message
Congrats, you sent 5 Digicel Regional text messages today so the next 55 send will be FREE until 11:59pm!
Send 30 text to Digicel Regional number You have sent 30 FREE Digicel Regional texts today & you still have 25 FREE texts remaining. Continue texting for FREE until 11:59pm!
Action
Send 30 text to Digicel Regional number
Message
You have sent 30 FREE Digicel Regional texts today & you still have 25 FREE texts remaining. Continue texting for FREE until 11:59pm!
Send 55 text to Digicel Regional number You have sent 55 FREE Digicel Regional texts today. Thanks for using Digicel Free All Ova text! All Digicel Regional texts will now be charged as usual.
Action
Send 55 text to Digicel Regional number
Message
You have sent 55 FREE Digicel Regional texts today. Thanks for using Digicel Free All Ova text! All Digicel Regional texts will now be charged as usual.

Magic Number

1. What is Magic number?

  • Magic number is a new service from Digicel which allows prepaid subscribers to talk to their favourite Local Digicel number for free. All prepaid customers who top up $15 or more will get the same value in free calls to their favourite number. 
  • The credit is valid for 3 days

2. How do I activate the magic number plans? 

  • To activate magic number prepaid customers would simply top up $15 and over. 
  • Within 2-3 minutes of top up customers will receive the message: Thank you for joining Digicel magic number promotion. Dial *137*1AreacodeNumber# to call your magic number for 72 hours. 
  • After customers have dialed the activation string above, they will receive the message: Number 1284XXXXXXX was accepted. To confirm change of magic number dial *137*1#. To cancel dial *137*9#
  • Once the acceptance code (*137*1#) is dialed the customer will receive the message: Your new number was successfully activated. 

3. Is there a limit to the free credit that a customer can receive? 

Yes, there is a free credit limit of $30. 

E.g. if a customer tops up $20, the customer will receive $20 free credit to call their magic number. However if a customer tops up $40, this customer will only receive maximum$30 to call their magic number. 

4. Does the free credit and magic number plan expire? 

Yes both the free credit and the magic number plan expires in 3 days

5. What happens if a customer does not activate their magic number right away after receiving the message? 

Customers are given a grace period of 24hrs after top up to activate their magic number. If the magic number is not activated within 24hrs that customer would lose out on that opportunity to call for free. 

6. Does the free after 5 promotion apply when calling the magic number? 

No, the free after 5 promotion does not apply when calling your magic number. Free after 5 only works when calling non magic number but once your credit runs out Free after 5 will apply. 

7. What happens if I am on a call with my magic number and the free credit finishes?

If your free credit finishes while on a call with you magic number your call will end, and you would have to dial again to receive the benefits of the free after 5 promotion.

8. How do I check my free credit remaining?

  • To check your free credit, dial *120*6#. 
  • You will see the message: Top up by USD$15 or more to qualify for magic number credit. Conditions apply, see www.digicelbvi.com for details. Your Magic number balance is USD XX.XX.

9. How will I be certain that my last call was a magic number call?

After speaking to your magic number you will receive the message: You just talked for free to your magic number. 

Continue topping up by US15 or more and continue talking for free. Thank you for choosing Digicel. 

10. What happens if I have already activated my magic number and top up $15 or more?

If your magic number plan is already activated you will not receive further free credit. You must wait until your Magic number plan has ended for the opportunity to activate again. 

11. How does the FREE ALL OVA promotions work with the MyWorld, Jamaica and Dominican Republic voice plans?

The My World, Jamaica and Dominica Republic voice plans work totally independently from FREE ALL OVA promotions. E.g. if a customer is on a My World plan and makes a call to Digicel St. Lucia the minutes from that call will be deducted from my world minutes. The customer will not receive FREE after 10 until the minutes of the MyWorld plan has expired or until the my world plan has ended.

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