Shake More Shake More Terms and Conditions

Start Date: 18th November 2020

End Date: 8th January 2021

From today, Digicel is offering you simply more prizes through the My Digicel App “Shake to Win Christmas 2020 Promotion” (the “Promotion”), providing Prepaid and Postpaid customers with the opportunity to win everything from digital experiences, LTE smartphones, discounts on our new Digicel Prime Bundles, free international and roaming minutes, cash prizes and more.  In the spirit of Better Together, you can now select from a choice of prizes and even pass your win on to a friend or family member as a gift.

These  Frequently Asked Questions (“FAQs”) and Terms and Conditions (the “Terms”) apply to you and govern your participation in the Promotion for chances to win certain prizes on the My Digicel mobile application (the “App”). You should read these FAQs and Terms carefully before participating in the Promotion.

“We” or “us” means Digicel [Market] Limited, a company registered under the laws of The British Virgin Islands with registered offices at 5th Floor, Jayla Place, Road Town, Tortola, BVI VG1110.  References to “we”, “our” and “us” in these Terms also includes our subsidiaries and affiliates (“Affiliates”) from time to time.

“I” or “you” means the person accessing or using the App to participate in the Promotion or a person receiving a gifted prize from that person (and “my” and “your” shall have the same meaning).

By participating in the Promotion on the App, you agree to be bound by these Terms.

These Terms incorporate the My Digicel Terms and Conditions and Privacy Policy which you can access via the App.

If you do not agree to or accept any of these Terms, or if you are under the age of thirteen (13), you should stop participating in the Promotion immediately.

1.     What is the “My Digicel Shake to Win Christmas 2020 Promotion”?

If you are a Prepaid or Postpaid customer with Digicel you can participate in the Promotion, subject to these Terms.  The Promotion allows you to win prizes by shaking your phone via the Shake It gaming mechanism in the My Digicel App.

2.     When does the Promotion start and end?

The Promotion is valid from 18th November 2020 through to 8th January 2021 (the “Promotional Period”).

3.     Can I take part in the Promotion?

You can participate in the Promotion if you are a Digicel customer with an active Eligible Plan or if you top up with the Minimum Recharge amount, both as defined below (an “Eligible Customer”).]

You will also be able to participate in the Promotion by receiving a prize that has been gifted to you by another, as explained below.

Please note that your eligibility is also subject to the Additional Terms and Conditions below.

The following customers are excluded from participating in the Promotion:

a)       Postpaid Corporate & Business account customers;

b)       Employees, employees of affiliate companies associated with this Promotion;

c)       Home & Entertainment only customers;

d)       Postpaid customers with overdue amounts; and

e)       Customers who are roaming.

Families of Digicel employees can participate in the Promotion, however they are excluded from winning Non-Digital Prizes, as defined below.

4.     Which bundles/plans are included in the Promotion?

All our latest Digicel Prime Bundles and some other plans/bundles are eligible for the Promotion as listed below (collectively, the “Eligible Plans”).       


You will also find Eligible Plans identified with the “Shake It” icon in the “Shake It” section of the My Digicel App.  Any plans that do not have the “Shake It” icon in the App are excluded from the Promotion.

5.     What is the Minimum Recharge required to be included in the Promotion?

To participate in the Promotion through a recharge you will need to perform a single top up of $10 or more on a given day (“Minimum Recharge”).

6.     What is the difference between Guaranteed Win, More Chances to win and Daily Shake?

We are offering you two ways to win through this Promotion:

a.        “Guaranteed Win”: Every Saturday (and other special promotion days as we may choose) during the Promotional Period, participating Eligible Customers who complete the “Shake It” action in the My Digicel App will receive a prize (subject to these Terms).

b.       “More Chances to Win”: On any other day, Eligible Customers stand a chance of winning a prize after activating a NEW Eligible Plan. Eligible Customers will have twenty-four (24) hours from the date and time of the “Shake It” notification to complete the “Shake It” action in the My Digicel App for a chance to win a prize.

c.        “Daily Shake”: On any given day, All Customers stand a chance of winning a prize in shake it with no action required to qualify.


7.     How does the Promotion work?

There are four steps to participating and choosing your prize:

Step 1: T op up by the Minimum Recharge amount of $10 or activate or have activated an Eligible Plan:

a)       via the My Digicel App;

b)       via the Digicel website of your country; or

c)       by dialing the USSD/UMM code *284#

Step 2: Confirm your participation in the Promotion by clicking on the “Shake It” notification and accepting these Terms.

Step 3: Access the My Digicel App, go to the Shake It section and shake your phone.  You will receive a notification indicating whether you have won a prize or not.

Step 4: In the event of winning a prize, you may have a choice of prize from a list of options and separately the ability to gift your prize to another Digicel customer of your choice.  Prizes that cannot be chosen or gifted are automatically applied to your account.  Otherwise, you will have twenty-four (24) hours to select one or more of the following options, depending on the prize won:

a)       Choose – the selected prize or, if available, you can choose one of the other prizes from the list of options.

b)       Gift – if available, you can gift the prize to another Digicel customer by selecting this option and providing the contact details of that person.

If you do not select one of the above options within the twenty-four (24) hour window, we will automatically apply the default prize to your account.

See more detail on prize choices and gifting below.


8.     How many times can I Shake It and win?

The maximum number of wins per Eligible Customer is one (1) per day.  Even if you activate more than one (1), the same or different, Eligible Plan in one day you will only be able to win once.

9.     Will I be notified when to participate?

Yes.  During the Promotional Period we will notify you when a Guaranteed Win shake is available.  If you activate an Eligible Plan, you will receive a notification that you are eligible for a More Chances to Win shake.

10. Will I be notified when I have won a prize?

Yes.  You will be notified via SMS, push or in-app notification.  A confirmation notification is also sent if you are unsuccessful on a given shake.