Pay As You Go

Terms & Conditions

 

 

PAY AS YOU GO DATA (PAYGO)

 

Frequently Asked Questions

 

Product Launch Date: September 10th, 2021

Service Type: PayGo Data Usage

Customer Type: Prepaid Customers

 

From today, Digicel is offering you the opportunity to monitor your data usage over a set period and make you aware of the benefits of using our Digicel Prime Plans. These plans provide increased data and services via our suite of 8 entertainment applications available to all Digicel Prime Plan customers.  

 

1. How does PAYGO data work?

If you are without a data plan or bundle, you will have the option to opt-in to use Pay As You Go Data.  Once you opt in, data usage will be charged at USD $0.33/MB.  This is the rate should you choose not to subscribe to a Digicel Prime Plan.

 

2. How can I opt in to using PAYGO data?

A customer, who wishes to use the Pay As You Go data option, can do so by the following options:

      I.         A UMM menu will pop up on the screen when attempting to browse without a plan.

    II.         Dial the short code *284# send, then proceed to selecting the Opt-in PayGo option from the main UMM menu.

  III.         You can also visit the PAYGO opt-in section in MDA and activate the service from there.

 

3. What happens if I dismiss or ignore the UMM pop up?

      I.       If nothing is done with the UMM pop up it will become inactive and you will not be able to browse.  The pop up will occur once every 4 hours when you attempt to browse.

 

      II.         Customers will not be able to use data through PayGo unless the opt-in option is enabled.

 

4. Once I have opted in to using PAYGO data, how long will it last?

   PayGo will remain active until you opt out.

 

5. Will I receive a confirmation or message after I have opted in?

        Yes, an SMS is received advising of the opt-in success as well as the cost per MB.

 

6. While I am using PAYGO data, if I choose to opt-out, am I able to do so?

      Yes, you can opt-out of PayGo using the following options:

      I.         Customers can dial the short code *284# send, then, select the Pay-go option from the main menu. Then disable option from the sub menu.

    II.         You can also opt-out via MDA.  

 

7. Will I receive a notification or message once I have opted out of using PAYGO data?

      Yes, you will receive an SMS advising of the success.

 

8. Will I have to restart my device after opting in/out?

        Yes, a restart is always preferred before using a service.

 

9. Does PAYGO opt-in automatically renew?

Once Pay Go is enabled, it will auto renew every 30 days unless you disable/opt-out of Pay GO.

 

10. Do I need credit on my account to allow me to opt-in?

         No. Opting in to PayGo is a free service.

 

11. If I have an existing plan with data, can I opt-in to PAYGO and which plan takes priority?

Yes, you can activate PAYGO while on an existing plan however, PAYGO will only work when the plan expires or your data allotment is depleted.

 

12. Do I need to deactivate PAYGO in order to activate a plan?

No.  A new plan can be activated while opted in to PAYGO.  But if your data allotment is depleted before plan expiration, you will be able to do Pay GO as long as credit is on the account and Pay Go is enabled.

 

13. Apart from the SMS, is there anywhere I could check/confirm that PAYGO is currently active?

Yes, you may verify that in MDA in the ‘active plan’ section.  Note, as MDA is a zero-rated app, you are allowed to use MDA while Pay-GO is disabled.

 

 

Additional Terms and Conditions

A.    This product is offered for your personal use and not for commercial use.

 

B.    You are solely responsible for all associated fees and costs incurred by you for connectivity and data usage in relation to your use of the mobile data. Be reminded that once roaming, you may not be able to use Data from your Bundles depending on available roaming plans and allowances.

 

C.    We reserve the right to terminate this offer if, in our sole opinion, the PayGo offer is being abused, such abuse to include but not be limited to reselling or attempts to resell Data, whether on a commercial basis or otherwise, general abuse deemed as an attempt to undermine the integrity of our services.

 

D.   We reserve the right to modify, extend or discontinue (permanently or temporarily), this PayGo product being offered to you at our discretion.

 

E.     We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this product. In the event of us giving notice to you of any such changes to or cancellation of the PayGo product, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or the App.  Any such notification shall be effective immediately or as of the date referred to in such notifications.

  

F.     In addition to these Terms and Conditions you remain bound by any other terms and conditions of use for any of our other services including the terms and conditions for Digicel’s Prepaid Mobile Telephone and Data Services, the Terms and Conditions of the Digicel website, the Terms and Conditions of the My Digicel Application, Data Protection and Privacy Policy.

 

G.    For customer support, or to report a problem or send us your feedback, please contact us through the customer support chat feature on the My Digicel Application or simply dial #100 from you phone.