Check your Device

Verify if your phone is LTE Ready

Check Your Phone for Compatibility
Steps to get your IMEI in your Android device

 

  • Open 'Settings'
  • Select 'About Phone'
  • Select 'Status'
  • Scroll down to get your 'IMEI'

  

Steps to get your IMEI in your Apple device

 

  • Open 'Settings'
  • Select 'General'
  • Select 'About'
  • Scroll down to get your 'IMEI'.

  

Not sure if your device is LTE Compatible? Input your number below to find out

Turn your phone settings onto LTE

Ensure LTE is enabled in your device settings.  Not sure how to do that? 

Steps for Android users:  

Steps to set up LTE in your Android device

 

  • Open 'Settings'
  • Select 'Mobile Networks'
  • Select 'Network Mode'
  • Select 'LTE

 

Steps for Apple users: 

Please note you will need the latest iOS system.  

Steps to get your IMEI in your Apple device

 

  • Open 'Settings'
  • Select 'Cellular'
  • Select 'Cellular Data Options'
  • Select 'Enable LTE'

 

 

Steps to get your IMEI in your Apple device

Or:

  • Open 'Settings'
  • Select 'Mobile Data'
  • Select 'Mobile Data Options'
  • Select 'Voice & Data'
  • Select 'LTE'

 

 

Need more help?  Use our Device Support page to get the steps to change your phone settings.  

You can also Use My Digicel App to chat with customer care or visit one of our stores


Ensure your SIM card is ready

Digicel is offering a FREE SIM swap to prepare you for our brand new network.

Only customers who received an SMS from Digicel regarding the SIM swap are required to upgrade their SIM. If you did not receive the SMS that means you are ready.

Get a free gift

Prepaid

Get an Unlimited Data Night when you switch your Prepaid SIM.  Learn more

Postpaid

Switch your Postpaid SIM and get 1 GB Free data.

Look out for Digicel agents who will be visiting locations in every district to make this process easier.  

svg-hots-swap-sims

 

* Prepaid: Unlimited Data Nights valid from 10pm to 6am.

**Postpaid: 2 GB data valid for 48 hours.

 

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Check Your Device