Digicel Shake It Valentines

Digicel Shake It Valentine’s Promotion

Terms and Conditions

Promotion Date: Friday, February 14th, 2020


These “Digicel Shake It Valentine’s” Promotion (the “Promotion”) Frequently asked Questions (“FAQs”) and Terms and Conditions (the “Terms”) apply to you and govern your participation in the Promotion for a chance to win a Grand Prize. You should read these FAQs and Terms carefully before participating in the Promotion.

“We” or “us” means Digicel St. Vincent Limited, a company registered under the laws of St. Vincent & the Grenadines with the registered offices at Fountain, Vigie Highway, St Vincent & the Grenadines. References to “we”, “our” and “us” in these Terms also includes our subsidiaries and affiliates (“Affiliates”) from time to time.

“I” or “You” means the person participating in the Promotion (and “my” and “your” shall have the same meaning).

By participating in the Promotion, you agree to be bound by these Terms.

These Terms incorporate the MyDigicel Terms and Conditions and Privacy Policy which you can access via the App.

If you do not agree to or accept any of these Terms, you should stop participating in the Promotion immediately.


1.       What is the “Digicel Shake It Valentine’s” Promotion?

Digicel is offering its prepaid and postpaid customers the opportunity to participate in its multi-jurisdictional game of chance known as the “Digicel Shake It Valentine’s” Promotion subject to these terms and conditions. The Promotion allows you to WIN prizes by shaking your phone via the ‘Shake It’ gaming mechanism in the MyDigicel App. Each participating customer will have an opportunity to win a Diamond Ring (“Grand Prize”). Any tax liability arising from the receipt of the prize will be the responsibility of the recipient.

2.       What is the “Grand Prize”?


The Grand Prize is One (1) Diamond Ring, valued at USD$5000.00 and manufactured by Colombian Emeralds), (“Grand Prize”).


3.       What is the promotional period for the Promotion?

The Promotion is valid on Friday, February 14th, 2020 only from 00:01 through to 23:59 per the respective time zone for each Participating Market (as defined in Clause 5). The Grand Prize Draw will take place in St Lucia on February 17th, 2020.

4.       Who is eligible to enter the Promotion, “Eligible Customers”?

In order to be eligible for the Promotion, you must be a Digicel customer with an active Eligible Plan (as defined in Clause 4) from a Participating Market (as identified in Clause 5) AND have shaken your phone via the Shake It mechanism in the MyDigicel App.  This includes customers who activate a new Eligible Plan during the promotional period as well as customers on an existing Eligible Plan.

The following customers are excluded from participating in the Promotion:

a.     Postpaid Corporate & Business account customers;

b.     Employees/families of employees, employees of affiliates companies associated with this promotion;

c.     Home & Entertainment only customers;

d.     Postpaid customers with overdue amounts;

e.     Persons under the age of 18.


5.       Which Digicel prepaid/postpaid bundles/plans are included in the Promotion?

Please see below list of plans that are eligible for the Promotion (the “Eligible Plans”) in the Participating Market of Digicel St. Vincent & the Grenadines

-       Any Freedom LTE Prepaid Plan

-       Any Freedom LTE Postpaid Plan

The Eligible Plans for other Participating Markets will be available on the respective market website at www.digicel group.com.  Customers can also find the list of eligible plans in the ‘Shake It’ section of the App, which are specifically identified with the ‘Shake It’ Icon.  

6.       Are all Digicel markets included in this Promotion?

No. Those markets participating (“Participating Markets”) in the Promotion are:

·         Anguilla;

·         Antigua and Barbuda;

·         Aruba;

·         Barbados;

·         Bonaire;

·         British Virgin Islands;

·         Cayman;

·         Curacao;

·         Dominica;

·         El Salvador;

·         Grenada;

·         Guyana;

·         Haiti;

·         Jamaica;

·         Montserrat;

·         St Kitts & Nevis;

·         St Vincent & the Grenadines;

·         St. Lucia;

·         Suriname;

·         Trinidad & Tobago; and

·         Turks & Caicos Islands.

7.       How does a customer participate in the Promotion?

                    i.        To participate in the Promotion you will need to have activated an Eligible Plan via one of the following channels:

1.     MyDigicel App; or

2.     USSD/UMM (by dialing *140#).

                   ii.        Eligible Customers will receive a ‘Shake It’ notification inviting them to participate in the Promotion. The notification will be received either via SMS push and/or an In-App notification.

                  iii.        By clicking on the ‘Shake It’ notification, and accepting the terms and conditions, the customer has confirmed their participation in the Promotion.

                  iv.        Once an Eligible Customer agrees to participate in the Promotion, they can then Shake To Win!

                   v.        Please note the ‘Shake It’ action must be completed in the App.

                  vi.        Eligible Customers will only have one (1) chance to win the Grand Prize during the Promotional Period from the issue date and time of the ‘Shake It’ notification to complete the ‘Shake It’ action.

                 vii.        This Promotion will be accessible to Eligible Customers while roaming, but any prizes won will only be available to use and redeem in St. Vincent & the Grenadines.

8.       Will customers be notified when to participate in the Promotion?

·         Yes.  Whenever a Customer activates an Eligible Plan, they will receive an SMS notification that they are eligible for a Chance to Win.

9.       How will the winner be selected?

The Grand Prize Draw Promotion process:

a.     A customer will be selected at random from the complete listing of eligible customers received during the promotion period (“the Selected Customer”).

b.     There will be one (1) winner.

c.     All qualifying activations made during the Promotional Period can be submitted until 23:58 GMT on Friday, February 14th, 2020 (“Closing time”).

d.     Selection will take place at the Digicel Caribbean Limited’s Head Office at in St. Lucia on, February 17th, 2020.

e.     Digicel accepts no responsibility for any failure to have participated in the Promotion by the Closing Time, including but not limited to, any delayed activations for any reason.

10.   How will the winner be notified?

a.       The selected Customer will be notified by a Digicel Representative calling the mobile phone number used by the Selected Customer to participate in the Promotion.

b.       If the prize is declined or unclaimed as the Selected Customer cannot be contacted from the details supplied on their submission after three (3) phone call attempts (reasonably split over a twenty-four (24) hour period) or if the Selected Customer does not present per Clause 8, Digicel reserves the right to re-draw another Eligible Customer at random.

c.       The prize is nontransferable and Digicel reserves the right at any time to cancel, modify, or supersede the Promotion due to circumstances outside its control.

d.       Digicel’s decision is final and binding on all participants.

11.   What will the selected customer need in order to claim the Grand Prize?

During the telephone contact of the selected Customer, full details of the prize handover (redemption) process and location will be confirmed.  The customer will need to present a valid Government issued photo ID (passport, voters’ identification card or driver’s licence) and bring the phone used to participate in the Promotion.  The customer will be required to complete and sign a Redemption Form confirming their receipt of their prize and/or a Consent Release Form authorizing the use of their name and picture for marketing purposes as per the additional Terms and Conditions.

Additional Terms and Conditions

A.    This Promotion is offered for your personal use and not for commercial use.

B.     We reserve the right to disqualify you or terminate this offer if, in our sole opinion, the Promotion is being abused.

C.    You are solely responsible for all associated fees and costs incurred by you for redemption of the prize, including but not limited to Withholding Tax or any other ‘winning’ tax.

D.    Upon accepting the Grand Prize, you accept Colombian Emeralds Terms and Conditions associated with the Grand Prize, and release us from any further liability owing to defect or damage caused by the Grand Prize.

E.     Please note the Grand Prize cannot be exchanged for cash. In terms of sizing requirements, where the promoter can they will first look to resize the prize or where there is no solution to size requirements the promoter will offer a replacement prize to equal or similar value and/or specification.

F.     The selected winner must have complied with these Terms and Conditions to enter and be on an active, qualifying contract with no accounts held with Digicel being in arrears to be eligible to win the prize.

G.   We reserve the right to modify or discontinue (permanently or temporarily), this Promotion being offered to you at our discretion.

H.    We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this Promotion. In the event of us giving notice to you of any such changes to or cancellation of the Promotion, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or the App. Any such notification shall be effective immediately or as of the date referred to in such notifications.

I.      Any personal data relating to participants will be used solely for the purposes of this promotion by Digicel and/or by any agent appointed by it to assist with running the promotion on behalf of Digicel and will not be disclosed to a third party for any other purpose without the individual’s prior consent. By entering this Promotion, you consent to the use of your personal data by Digicel and/or any agent appointed by it to assist with running the promotion for the purposes of administration of the promotion (including publishing your full name and county and/or disclosing it to third parties on request if you are the winner) and any other purposes to which you have consented. To see our privacy policy visit: www.digicelgroup.com

J.     All entrants agree to take part in any promotional, marketing or publicity activities or events reasonably requested by Digicel.  By participating in the Promotion, entrants consent to the use of their name, likeness, image, photograph for any and all programming and/or publicity or advertising purposes, commercial or otherwise, in all media and formats used by Digicel’s or its agencies, without further compensation, throughout the entire world in perpetuity. If a winner refuses to do so, they forfeit their right to claim the prize. 

K.    In addition to these Terms and Conditions, you remain bound by our My Digicel App Terms and Conditions of Use.

L.     For customer support, or to report a problem or send us your feedback, please visit the “Support” option on the App.