ez roaming plans

EZ Roaming Plans

 

General Information

The product is designed to offer a competitive alternative for data roaming service over 40 destinations including DigiRoam territories. The product is designed to provide bundled data and minutes, access to free incoming calls, and reduced out-of-bundle calling and text rates.  

 

1.       What are the EZ roam Plans?

Roaming Bundle will be available in 3 different durations, 1, 3, and 7 days.

Plan Name

Duration Day

Price (XCD)

Mins

Data (MB)

Subscriber Type

1 Day Roaming Bundle

1

19.99

5

750

Prepaid/Postpaid

3 Day Roaming Bundle

3

49.99

10

1GB

Prepaid/Postpaid

7 Day Roaming Bundle

7

99.99

20

2GB

Prepaid/Postpaid

           

 

 

2.       Who will benefit from the EZ Roaming plans?

Both prepaid and postpaid customers once the account is active can benefit from these plans.

 

3.       How do customers activate the roaming plans?

Customers will be able to activate the prepaid roaming plans by using the following methods:

Prepaid :

1. UMM *140# and following the instructions

2. My Digicel App at p.mydigicel.net

 

Postpaid :

1. My Digicel App at p.mydigicel.net

 

4.       How do customers check their data /mins bundle balance and Roaming Plan expiration.

Customers will be able to check their balance by using the following method:

1. My Digicel App at p.mydigicel.net

 

5.       How does the EZ Roam Plan work?

The EZ Roam plans provides prepaid customers with voice minutes and Data.

This also includes free incoming calls and SMS at the rate of $0.27 per 160 characters sent.

- The Voice minutes will cover all roaming destinations while roaming in one of the eligible roaming destinations listed in Table 2, this also includes call back home. 

- Free incoming Calls

- Data bundles

- SMS rates of$0.27

- Overage will be blocked for customers, hence customers exhausting their allotted data bundles will need to repurchase a plan or buy a bolt-on

- Reduce Voice rates at $0.95 per minute to roaming destinations and $3.26 minute to the Rest of the world. VED will be charged at the standard rate of 10.05 XCD.

 

6.   The roaming plan will be available in the following destinations, see below the table with eligible roaming destinations.

Table 2 Roaming Destinations:

 

USA

USVI

Canada

Puerto Rico

Uk

Ireland

Netherlands

Venezuela

Digi markets

 

 

Prepaid customer roaming in the LOECS (St. Lucia, Grenada, and Dominica) is able to data digi roam and get free incoming calls with an active local bundle.

Postpaid customers do not require a roaming bundle for roaming in English Digi markets excluding Guyana, Trinidad, Suriname and Haiti.

 

7.       What are the countries categorized as ROW, VED or VED Satellite:

 

Countries are assigned the following zones:

Rest of the World

ROW Countries

Country Code

ROW Countries

Country Code

ROW Countries

Country Code

AFGHANISTAN

93

FAROE ISLANDS

298

LIBYA

218

ALGERIA

213

FIJI

679

LIECHTENSTEIN

423

AMERICAN SAMOA

1684

FINLAND

358

LITHUANIA

370

ANDORRA

376

FRENCH POLYNESIA

689

LUXEMBOURG

352

ANGOLA

244

GABON

241

MACEDONIA

389

ARMENIA

374

GAMBIA

220

MADAGASCAR

261

AZERBAIJAN

994

GEORGIA

995

LIBYA

218

BAHAMAS

1242

GIBRALTAR

350

LIECHTENSTEIN

423

BAHRAIN

973

GREENLAND

299

LITHUANIA

370

BANGLADESH

880

GUAM

1671

LUXEMBOURG

352

BELARUS

375

GUINEA

224

MACEDONIA

389

BELIZE

501

FAROE ISLANDS

298

MADAGASCAR

261

BENIN

229

FIJI

679

MALAWI

265

BHUTAN

975

FINLAND

358

MALAYSIA

60

BOLIVIA

591

FRENCH POLYNESIA

689

MALI

223

BOSNIA & HERZEGOVINA

387

GABON

241

MARSHALL ISLANDS

692

BOTSWANA

267

GAMBIA

220

MAURITANIA

222

BRUNEI

673

GUINEA-BISSAU

245

MAURITIUS

230

BURKINA FASO

226

HONDURAS

504

MICRONESIA

691

BURUNDI

257

HONG KONG

852

MOLDOVA

373

CAMBODIA

855

ICELAND

354

MONACO

377

CAMEROON

237

INDIA

91

MONGOLIA

976

CAPE VERDE

238

INDONESIA

62

MONTENEGRO

382

CENTRAL AFRICAN REP

236

IRAN

98

MOROCCO

212

CHAD

235

IRAQ

964

MOZAMBIQUE

258

CHINA

86

ISRAEL(970)

972

MYANMAR

95

COMOROS

269

JORDAN

962

NAMIBIA

264

CONGO

242

KAZAKHSTAN

7

NEPAL

977

COOK ISLANDS

682

KENYA

254

NEW CALEDONIA

687

COTE DIVOIRE

225

KOREA (SOUTH)

82

NIGER

227

CYPRUS

357

KOSOVO

383

NIGERIA

234

DEM REP CONGO

243

KUWAIT

965

NORTHERN MARIANAS

1670

DENMARK

45

KYRGYZSTAN

996

NORWAY

47

DJIBOUTI

253

GUINEA-BISSAU

245

OMAN

968

DOMINICAN REPUBLIC

1

HONDURAS

504

PAKISTAN

92

EAST TIMOR

670

HONG KONG

852

PALAU

680

EQUATORIAL GUINEA

240

LAOS

856

PALESTINE

970

ERITREA

291

LEBANON

961

PAPUA NEW GUINEA

675

ESTONIA

372

LESOTHO

266

PHILIPPINES

63

ETHIOPIA

251

LIBERIA

231

QATAR

974

REUNION & MAYOTTE

262

SWITZERLAND

41

 

 

RUSSIA

7

SYRIA

963

 

 

RWANDA

250

TAIWAN

886

 

 

SAN MARINO

378

TAJIKISTAN

992

 

 

SAUDI ARABIA

966

TANZANIA

255

 

 

SENEGAL

221

THAILAND

66

 

 

SERBIA

381

TONGA

676

 

 

SEYCHELLES

248

TUNISIA

216

 

 

SIERRA LEONE

232

TURKMENISTAN

993

 

 

SINGAPORE

65

UGANDA

256

 

 

SLOVENIA

386

UNITED ARAB EMIRATES

971

 

 

SOUTH SUDAN

211

UZBEKISTAN

998

 

 

SRI LANKA

94

VANUATU

678

 

 

ST PIERRE & MIQUELON

508

VIETNAM

84

 

 

SUDAN

249

YEMEN

967

 

 

SWAZILAND

268

ZAMBIA

260

 

 

 

 

Very Expensive Destination

Very Expensive Destination

Country Code

Very Expensive Destination

Country Code

ASCENSION

247

TOGO

228

CUBA

53

TOKELAU

690

DIEGO GARCIA

246

TUVALU

688

KIRIBATI

686

UKRAINE

380

KOREA (NORTH)

850

UNIV TELECOM SVC

878

LATVIA

371

UNIV TELECOM SVC UPT

878

MALDIVES

960

WALLIS & FUTUNA

681

NAURU

674

WESTERN SAMOA

685

NIUE

683

TOGO

228

SAO TOME AND PRINCIPE

239

TOKELAU

690

SOLOMON ISLANDS

677

TUVALU

688

SOMALIA

252

UKRAINE

380

ST HELENA

290

 

 

 

Very Expensive Destination (SAT)

Very Expensive Destination (SAT)

Country Code

Very Expensive Destination (SAT)

Country Code

GLOBAL MOBILE 881

881

INMARSAT M Voice

870

GLOBAL MOBILE 881 Ellipso Satellite Service

881

INMARSAT Mini M/Fleet/Gan

870

GLOBAL MOBILE 881 Globalstar 8

881

INTL NETWORKS 882

882

GLOBAL MOBILE 881 Globalstar 9

881

INTL NETWORKS 882 DTAG Next Generation Network

882

GLOBAL MOBILE 881 IRIDIUM 8816

881

INTL NETWORKS 882 DTAG Next Generation Network II

882

INMARSAT

870

INTL NETWORKS 882 Elipso

882

 

INMARSAT Aero

870

INTL NETWORKS 882 EMSAT

882

INMARSAT B HSD

870

INTL NETWORKS 882 GNS

882

INMARSAT B Voice

870

INTL NETWORKS 882 INTERMATICA

882

INMARSAT Bgan

870

INTL NETWORKS 882 Jasper

882

INMARSAT Bgan HSD

870

INTL NETWORKS 882 Jersey Telecom

882

INMARSAT Gan/Fleet/Hsd

870

INTL NETWORKS 882 Maritime Communication Partners

882

GLOBAL MOBILE 881

881

INTL NETWORKS 882 Oration Technologies Network

882

 

 

INTL NETWORKS 882 Thuraya

882

 

 

INTL NETWORKS 882 VODAFONE

882

 

 

INTL NETWORKS 883

883

 

8.       What are the rates to make calls while on an active Roaming Plan?

Customers will receive the below reduced calling rates while roaming in the following destinations that are currently included in the plan.

 

Table 2: Roaming Plan Rates

Destination

Rate (XCD)

Outbound calls(local,back home, bundle destinations, ROW)

$0.95

Very expensive destinations

$10.05

Rest of the world

$3.02

Cuba

$10.05

Satellite

$10.05

Incoming calls  Free

Text Messages

On-net/Off-net/international

$0.27

 

Note

·         The bundles plan rates will be the same regardless of the network the customers is attached

·         Prepaid customers roaming in an eligible destination without an active roaming plan will be considered to be standard roaming and will be charged the existing standard roaming rates.

·         Prepaid customers roaming in a country not list as an eligible roaming plan destination will be standard roaming whether or not a roaming plan is active.

·         Customers in eligible destination who do not a have an active Roaming Plan will be barred from using PayGo data.

 

9.       Will customers’ roaming plan auto renew?

Yes.

 

10.   Will the roaming data and voice bundle roll over?

Yes. The allotments tied to the 1,3 & 7 day plan will rollover.

 

11.   Will customers get a notification when they have exhausted their roaming data or voice bundles?

Yes customer would receive the following messages while roaming.

 

Postpaid

50%

You're used 50% of your free roaming data. Stay connected while roaming with an EzRoam Bundle.Buy Now,click here: p.mydigicel.net

25%

You're used 25% of your free roaming data. Buy an EZ roam bundle & get Minutes+data for roaming. Plan cost as low as $19.99.Buy Now,click here: p.mydigicel.net

0%

You're used 100% of your free roaming data. Buy an EZ roam bundle & get Minutes+data for roaming. Plan cost as low as $19.99.Buy Now,click here: p.mydigicel.net

Prepaid 

250mb

You have 250MB remaining from your roaming data allotment. Stay connected while roaming with an EzRoam Bundle. Buy Now, click here: p.mydigicel.net

150mb

You have 150MB roaming data left. Repurchase an EZ roam bundle & get more Minutes + data for roaming. Plan cost as low as $19.99.Buy Now,click: p.mydigicel.net

0mb

Sorry, you have no roaming data left. Repurchase an EZ roam bundle & get Minutes + data for roaming. Plan cost as low as $19.99.Buy Now.Click :p.mydigicel.net

 

 

12.   Will customers be able to move from one Roaming plan to another?

Yes. Customer would be able to transits between plans as they please.

 

13.   If customers have bonus credit on their account, can this credit be used while roaming?

     No. Only roaming data and minutes can be used while roaming.

 

 

14.    Will customer be able use local data/Mins plan while roaming?

   No.

 

15.   How do customers get to Voicemail while roaming?

- Dial 17845260003 to get to their voicemail.

- Contacting voicemail while roaming will be charged $0.95 per minute if out of ez roam minutes

 

16.   Will Customers be able to contact Customer Care while roaming?

- Yes. Customers can dial 17845287626 in order to contact Customer Care while roaming.

- Contacting Customer Care while roaming with an active plan, will be charged at $0.95 per minute if out of ez roam minutes

- Customers can use the web chat feature within the MyDigicel App to contact customer care.