Prime Ultra FAQ
DIGICEL PRIME ULTRA BUNDLES
FAQs
Prime Ultra Bundles
Prepaid - FAQs
As part of Digicel’s effort to drive revenue and provide a better experience to our customers, we are creating NEW plans where we will be adding top social media apps within the already loaded packages. The apps to be included are: (1) Instagram (2) Facebook (3) Twitter (4) WhatsApp (FULL) (5) SnapChat
The new portfolio for prepaid customers will include a ‘data-allowance’ that will enable customers to use entertainment apps (YouTube, Tiktok and Spotify and Netflix) without consuming extra balance from their principal account. Also included will be unlimited social data for Instagram, Facebook, Twitter, SnapChat and WhatsApp. Ultra plans also now offers a NEW reward feature, whereby an automatic discount is awarded upon auto renewal of bundle. See section 1 for details.
See below a detailed FAQ that can be used to provide all the main questions that customers may have:
1. Click for Prime Ultra Bundle Details
2. What happens to the Prime and Prime Plus Plans?
Auto renew will remain active (for now), customers can continue using the plan they are on after July 21st unless they allow the plan to end. Once the plan ends they will only be able to see/activate the Prime Ultra Bundles. MDA and UMM will be updated.
3. How do I activate the new Prime Ultra Bundles?
You can activate / purchase your bundle through 3 methods -
Web, MDA or UMM
User Experience:
· Activation (Web):
Customers will be able to activate the Digicel Prime Ultra Bundles by accessing MyDigicel Web.
After gaining access to MyDigicel by entering the Digicel ID, the customer will go to the ‘My Plans’ section, select available plan, and click on the desired PRIME Bundle Plan to activate the plan.
After selecting the desired PRIME Bundle plan the following will happen:
· If the customer has sufficient credit they will receive a SMS advising that the plan has been successfully activated.
· If the customer has insufficient credit they will receive a SMS advising of insufficient funds to activate the plan, please top up and try again.
· Activation (MyDigicel App):
Customers will be able to activate the New Prepaid PRIME Ultra Bundle Plan by accessing the MyDigicel App.
After gaining access to MyDigicel by entering the Digicel ID, the customer will go to the My Plans section, select available plan, and click on the desired Prepaid PRIME Bundle to activate the plan.
After selecting the desired PRIME Bundle plan the following will happen:
· If the customer has sufficient credit they will receive a SMS advising that the plan has been successfully activated.
· If the customer has insufficient credit they will receive a SMS advising of insufficient funds to activate the plan, please top up and try again.
· Activation (UMM):
Customers will dial *140# to access the UMM menu.
Customers will then enter the desire selection code that will bring them to Prepaid PRIME Ultra Bundle Menu.
In the Prepaid PRIME Ultra Bundle Menu, the customer will enter the desire selection code and activate the desired duration PRIME Ultra Bundle plan.
Once the customer confirms their activation of the PRIME Ultra Bundle plan they will receive a flash USSD message and follow by a SMS stating:
That the plan successfully activated if the customer had sufficient credit for activation.
Or if there was insufficient credit available for plan activation, the SMS would advise to please add the required funds and try again.
Renewal:
Customers will receive a notification 2 days and 1 day before their PRIME Bundle expires advising that their plan will auto renew.
· If at expiry the customer has sufficient credit, the plan will auto renew.
· If the customer has insufficient credit at plan expiry, the auto renewal would have failed and the PRIME Bundle ends.
Customers will also be able to opt out of auto-renewal via UMM or the MyDigicel App or the MyDigicel Web.
· Expiry:
When the PRIME Bundle expires customers WILL NOT keep the remaining MB for their apps data; however, customers will have a Grace Period as per usual for their regular Data and Voice.
Grace Period will remain the same for Data and Voice Bundles.
Once the plan expires, customer will lose all remaining App data.
4. How do I check my balance?
MyDigicel app is the best place for self-service with your Digicel account. Prepaid customers can also check your balance via UMM *140#
5. Will my Prime bundle work while I am roaming?
No. However we have great roaming plans available, check the MyDigicel App or dial *140# to view plans. You can also contact customer care by dialing 100 from your Digicel phone number to activate.
6. Will I receive a discount when I auto renew my prime ultra plan?
Yes. All prime ultra plans will be charged at a lower fee upon auto renew.
7. What prevents me from qualifying for a discount on auto renewal?
If AUTO- Renewal cycle is broken you will lose the discount reward and will be charged the initial price.
8. How can I qualify for the renewal discount after breaking the cycle?
Once re- subscribed to an ultra plan and allowed to auto renew, the discount will apply.
9. Will I be able to use the “rollover data” from old prime bundle to new ultra plans?
Yes. Only main data will rollover. Apps data will not rollover.
