Digicel Prime Ultra Bundles Terms and Conditions



Terms and Conditions



These Digicel Prime Ultra Bundles Terms and Conditions (the “Terms”) apply to you and govern your purchase and use of the Digicel Prime Ultra Bundles (collectively referred to as the “Bundles”) for access to certain digital mobile applications (collectively referred to as the “Apps”). You should read these Terms carefully before purchasing or using a Bundle.


“We” or “us” means DIGICEL DOMINICA LIMITED a company incorporated in Dominica, having its registered office at 20 Bath Road, Roseau. References to “Digicel”, “we”, “our” and “us” in these Terms also includes our subsidiaries and affiliates (“Affiliates”) from time to time.


“You” means the Digicel customer, with an Active account, purchasing or using a Bundle (and “your” shall have the same meaning).


By purchasing a Bundle and accessing or using the Apps in the Bundle, whether occasionally, frequently or permanently, or by otherwise indicating your consent, you agree to be bound by these Terms.


If you do not agree to or accept any of these Terms, you should not purchase or use any Bundles.


1.    The Bundles are available to all Digicel customers with an Active account, as defined below. Your account may be in one of four states:


a.    Active – Your account becomes active once you have made or received your first call using your free SIM and you purchase and activate a prime ultra-bundle. You must thereafter recharge/top up your account to keep it active. The number of days your account remains active is dependent on the value of the top-up purchased or plan activated. 


b.    Inactive – Your account becomes inactive when you have utilized all the credit added to your account/the entire value of your top-up. In this state, you can receive calls or SMS (text messages) but you cannot use a paid Service. You can only call emergency numbers, toll free numbers and Customer Care as well as your fast recharge number to top up your account.


c.    Deactive – Your account moves into this state when your credit has expired. In this state, you can receive calls and SMS (text messages), however you cannot use a paid Service. You can only call emergency numbers, toll free numbers and Customer Care as well as your fast recharge number to top-up your account.  


d.    Expired – Your account becomes expired if there is no sim activity or if you fail to recharge your account for 120 days. At this point your account will be terminated and you will be removed from the Network. Your number and any credit on your account will be lost. You may not transfer any credit balance to a third party and Digicel will not be liable to compensate you for this loss.  


2.    The Bundles allow access to certain Apps, each with its own dedicated data allotment (“App Data”) separate from your existing any use data allowance (“Main Data”) or credit.


3.    The App Data allotted for each App will apply to usage of that respective App only. Please note that once App Data has been exhausted, any usage after will use your any use data allowance (“Main Data”).


4. Social Data includes Instagram, Facebook, Twitter and Snapchat Messaging & Full WhatsApp services. Full WhatsApp services Includes, messaging, calling, and status updates, etc). Entertainment data includes TikTok, Spotify, Netflix and YouTube.


5. Prime Ultra plans also offer a NEW reward feature, whereby an automatic discount is awarded upon auto renewal of bundle. Once opted out from your plan whether manually done by you or automatically due to insufficient funds this discount would not be applied in this instance.



6. (“Bundle”) Calls from one Digicel number to another is free. Local Anywhere Minutes is used to call another network other than that of Digicel. Digi Regional and International - anywhere minutes can be used for calls to US, Canada and Regional. Regional calls are only to Digicel number in the following countries -  Anguilla, Antigua and Barbuda, Aruba, Barbados, Bermuda, British Virgin Islands, Bonaire, Cayman, Curacao, Dominica, El Salvador, Monserrat, St. Kitts and Nevis, St. Lucia, St. Vincent, Trinidad and Tobago, Turks and Caicos. Regional calls do not include countries such as Haiti, Jamaica, Guyana and Suriname and Home Market, that is Dominica. 


7.  If you do not have enough credit to renew automatically when your Bundle expires or if you opt out of automatic renewal, you may manually purchase a new Bundle when you are ready. Once this is done upon this current plan being activated when it auto renews you will receive the discount feature once plan continues to auto renew.


8.    You may purchase a Bundle or check your balance using any of the following platforms or methods:

a.    My Digicel Application;

b.    By dialing the Digicel activation code of your country (*140#);

c.    By visiting a Digicel retail outlet.

d. By contacting Customer Care by calling 100 from your Digicel handset


9. When Bundle App Data expires for particular Apps before expiration,       

    you may continue to access and use the   Apps from your Main Data.


10. If you have not used all of your data for entertainment and social, by the expiry date, and your automatic renewal is successful, unused entertainment and social data will NOT “rollover” to your new plan.


11. If you have not used all of your Any Use Data (“Main Data”) before expiry and your automatic renewal is successful, unused Any Use Data will “rollover” to your new plan allowing you to have up to a maximum of (200GB) Any Use Data (“Main Data”) of your Bundle, in total.


12.  The price for a Bundle may be found on the MyDigicel App, using short code *140# or the Digicel website of your country.



Additional Terms and Conditions


A.    This product is offered for your personal use and not for commercial use.


B.    You are solely responsible for maintaining an Active account and for all associated fees and costs incurred by you for connectivity and data usage in relation to your use of the Bundles. Be reminded that once roaming, you may not be able to use Any Use Data from your Bundles depending on available roaming plans and allowances.


C.   We reserve the right to terminate this offer if, in our sole opinion, the Bundles are being abused, such abuse to include but not be limited to reselling or attempts to resell Any Use Data, whether on a commercial basis or otherwise, general abuse deemed as an attempt to undermine the integrity of our services.


D.   We reserve the right to modify, extend or discontinue (permanently or temporarily), these Bundles being offered to you at our discretion.


E.    We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this product. In the event of us giving notice to you of any such changes to or cancellation of the Bundles, it shall suffice for us to give, you notice via messages to your handset/device or to post such notification on the Digicel website. Any such notification shall be effective immediately or as of the date referred to in such notifications.


F.    You accept that certain content on the Apps may not be available in your country or in your preferred language due to contractual licensing restrictions. Please note that content available in your current location may become unavailable to you if you travel to another location in which content is restricted.


G.   You accept that, when you purchase a Bundle, if you port your number or if the number used for the purchase is found to no longer be a Digicel number, your Bundle will be immediately terminated.


H.   In addition to these Terms and Conditions, you remain bound by any other terms and conditions of use for any of our other services including the terms and conditions for Digicel’s Prepaid and Post-paid mobile telephone and data services, the Terms and Conditions of the Digicel website and the Terms and Conditions of the My Digicel Application.


I.    For customer support, or to report a problem or send us your feedback, please contact us through the customer support chat feature on the My Digicel Application or website.


J.    The terms and conditions which apply to any Bundle are those published on the Digicel website at the time that you activate your Bundle. These will only apply for the Bundle duration. If you manually or automatically activate a Bundle that you have previously activated, then the terms and conditions that apply are those published at the time of your most recent activation.


K.    Your use of the Bundles is governed by our Privacy Notice which can be found here https://www.digicelgroup.com/en/privacy-policy.html