Digicel Plus Sign Up Promotion FAQs

Switch Promotion

Terms and Conditions

Start Date: July 28, 2022  
End Date: September 30, 2022


These Digicel+ Switch Promotion (the “Promotion”) Terms and Conditions (the “Terms”) apply to you and govern your participation in the Promotion. You should read these Terms carefully before participating in the Promotion.

“We” or “us” means DIGICEL ST.VINCENT LIMITED (“Digicel”) a company incorporated in St.Vincent and the Grenadines having its registered office at Former OSV Building, Vigie Highway  References to “we, “our” and “us” in these Terms also includes our subsidiaries and affiliates (“Affiliates”) from time to time.

“I” or “You” means the person participating in the Promotion by signing up for Digicel+ (and “your” shall have the same meaning).

By participating in this Promotion, you agree to be bound by these Terms.

These Terms incorporate the Digicel+ Terms of Use and our Privacy Policy which you can access here:  https://www.digicelgroup.com/vc/en/legal/terms-of-use.html

If you do not agree to, or accept any of these Terms, or if you are under the age of 18, you should not participate in this Promotion.


1.    What is the Digicel+ Switch Promotion?

From July 28, 2022 to September 30, 2022 (the “Promotional Period”), we are offering  non Digicel+ customers the opportunity to have their Digicel+ installation fee waived and the first three (3) months of their Digicel+ Service discounted by 50% (collectively, the “Reward”) once they switch our Home Fibre Internet service.



2.    Who can participate in the Promotion?

Subject to these Terms, the following persons can participate in the Promotion:

a.    Resident of Saint Vincent & The Grenadines who live in a Fibre area

b.    Digicel mobile customers who do not have a Digicel+ service; and

c.     Non-Digicel customers who want Digicel+ Home Fibre service

The following persons are excluded from participating in the Promotion:

a.    Corporate and business account customers;

b.    Customers who already subscribe to Digicel+ Home Fibre;

c.     Persons under the age of eighteen (18); and

d.    Persons who do not reside in St. Vincent & the Grenadines.


3.    How can I participate in the Promotion?

Participate in the Promotion by following the steps below:

Step 1: Must Sign Up for our Digicel+ Service using the Online promotional form on our website: https://www.digicelgroup.com/vc/en/digicel-plus/switch-to-digicel-plus.html


Step 2: A Digicel+ sales agent will contact you within forty-eight (48) hours of signing up to confirm that you live in a Fibre area and have you sign our Customer Agreement form to complete the sale.

Step 3: Once our Digicel+ Fibre service has been installed in your home, the installation fee will be waived and your first three (3) months of the service will be discounted by 50%.


4.    Will I be notified when to participate in the Promotion?

Yes, residents in our Fibre service area will be notified throughout the Promotional Period via SMS, digital ads and our social media platforms.


5.    Does the 50% discount apply to all Digicel+ Fibre plans?

Yes, you will receive a 50% discount on your first three (3) months of any Digicel+ plan you select.

Learn more about our Fibre plans here:  https://www.digicelgroup.com/vc/en/digicel-plus/fibre-broadband.html


6.    Does my subscription renew automatically?

Yes. Our Digicel+ Home Fibre Internet is a postpaid service so you will be billed monthly.


7.    How do I cancel my Digicel+ Home Fibre service


You can request cancellation at any time by visiting an agent in store or at the Digicel Corporate Office. Your Digicel+ account must be cleared in full before cancellation can be approved.


Additional Terms and Conditions

A.    In addition to these Terms and Conditions, you remain bound by the Terms and Conditions of your Digicel+ subscription.


B.    For customer support, or to report a problem or send us your feedback, please contact us via the My Digicel mobile application.


C.   This product is offered for your personal use and not for commercial use.


D.   You confirm that you are: (i) the current owner; (ii) tenant under a valid lease; or (iii) licensed occupier of the home for which you want to install the Digicel+ service.


E.    You are solely responsible for all associated fees and costs incurred by you for equipment, connectivity and data usage in relation to your participation in the Promotion.

F.    We reserve the right to terminate this offer if, in our sole opinion, the Promotion is being abused, whether on a commercial basis or otherwise, general abuse deemed as an attempt to undermine the integrity of our services.


G.   We reserve the right to modify, extend or discontinue (permanently or temporarily), this Promotion being offered to you at our discretion.


H.   We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this Promotion. In the event of us giving notice to you of any such changes to or cancellation of the Promotion, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or the My Digicel mobile application. Any such notification shall be effective immediately or as of the date referred to in such notifications.


I.      The terms and conditions which apply to you are those published on the Digicel website at the time that your subscription is most recently activated. These Terms will only apply for the Promotional Period.