New Prepaid Unlimited Bundles | Terms and Conditions

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Prepaid Unlimited Plans

The following are the Terms and Conditions governing the use of Digicel’s Prepaid mobile plans:-

1.      What are the prepaid mobile plans?

  • The following are Digicel’s prepaid mobile plans together with their features:

 

Prepaid Plans with Unlimited Data

 

Duration

(Days)

Price (VAT Inc)

Price (VAT Ex)

Minutes

Data

1

$22.50

$20

Unlimited Calls to local Digicel numbers + 30 minutes of free calls per day to Local non-Digicel numbers + Unlimited SMS to local Digicel mobiles

Unlimited Data with the first GB at LTE Speeds

3

$56.25

$50

Unlimited Calls to local Digicel numbers + 30 minutes of free calls per day to Local non-Digicel numbers + Unlimited SMS to local Digicel mobiles

Unlimited Data with the first 30 GB at LTE Speeds

10

$111.38

$99

Unlimited Calls to local Digicel numbers + 30 minutes of free calls per day to Local non-Digicel numbers + Unlimited SMS to local Digicel mobiles

Unlimited Data with the first 7 GB at LTE Speeds

 

10

(only available on the MyDigicel App)

 $140.63

$125

Unlimited Calls to local Digicel numbers  + 150 Anywhere Minutes + Unlimited SMS to local Digicel mobiles

 

Unlimited Data with the first 14 GB at LTE Speeds

 

Freedom 30 day Prepaid Plans with Rollover Minutes and Data

 

Duration

(Days)

Price (VAT Inc)

Price (VAT Ex)

Minutes

Data

30

$223.88

$199

Unlimited Calls to local Digicel numbers  + 100 bundled Anywhere Minutes + Unlimited SMS to local mobiles

Unused bundled minutes will roll over

7 GB at LTE Speeds

Unused LTE data will roll over

30

$280.13

$249

Unlimited Calls to Local Digicel numbers  + 200 bundled Anywhere Minutes + Unlimited SMS to local mobiles

Unused bundled minutes will roll over

Unlimited Data with the first 15 GB at LTE Speeds

Unused LTE data will roll over

30

$336.38

$299

Unlimited Calls to local Digicel numbers + 300 bundled Anywhere Minutes + Unlimited SMS to local mobiles

Unused bundled minutes will roll over

Unlimited Data with the first 25 GB at LTE Speeds

Unused LTE data will roll over

30

$392.63

$349

Unlimited Calls to local Digicel numbers + 400 bundled Anywhere Minutes + Unlimited SMS to local mobiles

Unused bundled minutes will roll over

Unlimited Data with the first 50 GB at LTE Speeds

Unused LTE data will roll over


NOTE:       Local Digicel numbers include numbers that have been ported from other local networks and are now on Digicel’s network

2.      If my bundled minutes are depleted and I make a call to a local non-Digicel numbers, how will I be charged?

  • If your bundled minutes to local non-Digicel numbers are depleted, when you make further calls to local non-Digicel numbers, you will be charged at Digicel’s prepaid Pay As You Rates Go rates if you make a local non-digicel call. Please visit https://www.digicel.com/tt/en/mobile/plans-services/prepaid/prepaidrate.html  to view our prepaid Pay As You Rates Go rates; OR
  • You can purchase the following Local/Anywhere Minutes Add-On for calls to local non-digicel numbers and certain non-local destinations by dialing *323# or visiting the My DigicelApp:

 Talk Add-ons applicable to Unlimited Data Plans

 

Price (VAT Inc.)

Price (VAT Ex.)

100 Anywhere Minutes

$56.25

$50

 

Talk Add-ons applicable to Freedom 30 Day Plans ONLY

50 Anywhere Minutes

$33.75

$30

100 Anywhere Minutes

$56.25

$50

250 Anywhere Minutes

$112.50

$100

50 Local Minutes

$22.50

$20

100 Local Minutes

$39.38

$35

200 Local Minutes

$84.38

$75

  • Please note the following:
    • Once any of the prepaid plans is active, an Add-On can be purchased.
    • The Local/Anywhere Minutes Add-On will expire when the current plan expires.

3.      What are Local Minutes?

  • Local Minutes are minutes that can be used for calls to local non-Digicel numbers.

4.      What are Anywhere Minutes?

  • Anywhere Minutes are minutes that can be used for calls to local non-Digicel mobiles, local non-Digicel landlines, USA (mobiles and landlines), Canada (mobiles and landlines), UK landlines only, Venezuela (Telefonica Mobile only) and Digicel Caribbean (excluding Antigua & Barbuda, Jamaica, Haiti and Guyana) mobiles.

5.      Do the Anywhere Minutes apply to Venezuela Mobiles or landlines or both?

  • The Anywhere Minutes will only apply to Telefonica Mobile in Venezuela.
  • If calling a different provider in Venezuela, you will be charged at Digicel’s prepaid Pay As You Go rates.

6.      What countries are considered Digicel Caribbean?

  • The following are Digicel Caribbean territories:
    • Anguilla
    • Aruba
    • Barbados
    • Bermuda
    • Bonaire
    • British Virgin Islands
    • Cayman Islands
    • Curacao
    • Dominica
    • El Salvador
    • French Guiana
    • Grenada
    • Guadeloupe
    • Panama
    • Martinique
    • St. Kitts
    • St. Lucia
    • St. Vincent and Grenadines
    • Turks and Caicos   

7.       If I have a Prepaid Plan with Unlimited Data, what happens when my LTE data is depleted?

  • For the Prepaid Plans with Unlimited Data, when you have depleted your allocation of LTE data, your data speeds will be throttled from LTE speeds to 2G speeds. If you need additional data at LTE speeds, you can purchase a Data Add On. Any unused data from your Data Add On will not roll over and expires at the end of your current plan.

8.      If I have a Prepaid Plan with limited data, what happens when my LTE data is depleted?

  • For a Prepaid Plan with limited data (e.g. the Freedom 30 Day $199 Plan), when you have depleted your allocated LTE data, your data access will stop. You will have the choice to continue to LTE data access at Pay As You Go Rate of $1.90 (VAT Exclusive) per MB or purchase a Data Add on.

9.      What happens if I do not use all of my LTE data and bundled minutes allotted to my Freedom Plan for any month?

  • Any unused LTE data or bundled minutes will rollover.  

10.   What are the Data Add Ons which are available for purchase?

  • The following Data Add Ons are available for purchase by dialing *323# or visiting the My Digicel App:

 

Data Add-Ons applicable to Prepaid Plans with Unlimited Data:

 

 

Price (VAT Inc.)

Price (VAT Ex.)

1 GB data

$11.25

$10

3 GB data

$22.50

$20

 

Data Add-Ons applicable to Freedom 30 day Plans:

 

          1 GB data

$28.13

$25

3 GB data

$56.25

$50

5 GB data

$84.38

$75

  • Please note that you must have an active prepaid plan in order to purchase an Add On.

11.     If I am on either a 1 Day, 3 Day or 10 Day Prepaid Plan with Unlimited Data, which calls qualify for 30 minutes of free calls per day?

  • All local calls which are not calls to local Digicel mobiles and local Digicel landlines will qualify, that is, calls to local non-Digicel landline numbers, local non-Digicel mobile numbers and local toll free numbers.
  • Once you have depleted your 30 minutes of free calls for the day, you will be charged at Digicel’s prepaid Pay As You Go rates or you can purchase an Anywhere Minutes Add-On. Please visit https://www.digicel.com/tt/en/mobile/plans-services/prepaid/prepaidrate.html  to view our prepaid Pay As You Rates Go rates.

12.   If I have a Freedom Plan with rollover minutes and data, for how long will rollover minutes and rollover data be valid?

  • Rollover minutes and rollover data will be valid once there is an active Freedom Plan on your account. Once the Freedom Plan expires, so too will the roll over minutes and data.

13.   Can I use any of these plans whilst roaming?

14.   Are there any extras with these prepaid plans?

  • For the Prepaid Plans with Unlimited Data there are no extras, however, extras can be purchased by dialing *323# or visiting the MyDigicel App.
  • For the Freedom 30 Day Plans, the following extras or applications can be used without depleting data from your data bundle:
    • D’music App
    • Sportsmax App
    • BIP Messenger
    • Loop App
    • Waze App
    • Wikipedia App
    • Facebook Messenger (video calls not included)
    • WhatsApp Messenger (video calls not included)

15.   What is Digicel’s d’Music App?

  • D’Music is Digicel’s music app which is exclusively for Digicel customers. This cool mobile music app allows you to listen to and download over 30 million tracks from all genres of music including the latest local and international content from your favourite artistes
  • D’Music is:
    • 100% Ad Free
    • Allows track download in offline mode
    • Available on Wi-Fi
  • For more info on Digicel’s d’Music app, please visit https://bit.ly/30nh9YQ

16.   What is SportsMax?

  • SportsMax is the Caribbean’s most widely distributed and most watched sports channel. The app version allows customers with a data capable phone to access sporting activity on the go.

17.   What is BIP Messenger?

  • BiP Messenger is a communication platform that provides customers the opportunity to keep in touch with friends, family, influencers, interests and brands through messaging, voice and video calls.

18.   Do these prepaid plans auto renew?

  • Yes; all these prepaid plans, except the 1 day Prepaid Plan with Unlimited Data, will auto renew.
  • You will receive an auto renewal SMS 48 hours and 24 hours before your plan expires.

19.   Will my prepaid plan auto renew if I top up on the day it is set to expire?

  • Yes; your plan which is set up to auto renew at time of purchase, will auto renew on the day it is set to expire, provided that you top up your account with the required credit to pay for the plan, prior to its expiration.

20.   Additional Terms and Conditions

  • These plans are offered for the personal use of individuals and not commercial use or usage by groups of individuals. Any usage at all by an individual that in Digicel’s sole discretion is intended for financial gain or profit by you or by groups of individuals will result in the immediate termination of the particular plan.
  • Digicel reserves the right to terminate the plans forthwith if in its sole opinion the plans are being abused.
  • Digicel reserves the right to modify or discontinue (permanently or temporarily) these plans being offered to its customer at its discretion.
  • Digicel reserves the right to at any time, with or without notice, to vary or cancel the terms and conditions of its prepaid plans. In the event of Digicel giving notice to customers of any such changes to or cancellation of the terms and conditions of the plans, it shall suffice for Digicel to give customers notice via messages to customer’s handset/device or to post such notification on Digicel’s website. Any such notification shall be effective immediately or as of the date referred to in such notification.
  • Customers shall be solely responsible for keeping their mobile handset properly secured and for all activations and other activities that occur on or through their mobile handsets. Any request made from a mobile handset (including, but not limited to, via the use of a USSD code or the MyDigicel App) shall be deemed a legitimate request from the customer to whom the said mobile handset is registered. Digicel shall not be responsible for any losses arising out of the unauthorized use of a customer’s handset.
  • Subject to the above, the standard Prepaid Terms and Conditions apply.

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New Prepaid Unlimited Bundles | Terms and Conditions