Digicel (Mobile) Home Phone Terms and Conditions

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Digicel (Mobile) Home Phone Terms and Conditions

 

 

The following are the terms and conditions governing this Product:

1. What is the Digicel (Mobile) Home Phone?

This is a mobile voice only plan offered by Digicel. 

 

2. What plan is being offered and what does it include? 

DigiHome Phone Packages

Package

Fee (VAT exclusive)/ Usage

Monthly Subscription

$150.00

Bundled Minutes

500 bundled minutes

2 Free Golden Numbers (One local Digicel mobilenumber and one Digicel mobile number in a Digicel Caribbean country

Fair Usage cap of 3 hours per day applies

 

3. What calls are considered within the bundled minutes?

    Calls to:

  • Digicel (Mobile) Home Phones
  • Local landlines
  • local mobiles
  • International (USA mobile and landlines, Canada mobile and landlines, UK Landlines only, other Digicel mobiles in Digicel Caribbean excluding Haiti, Guyana and Jamaica).

4. What are the rates outside the bundle?

Home Phone Out of Bundle Rates:

Calls to:

Out of Bundle Rate per minute

local landlines

$0.74

Digicel (Mobile) Home Phone

$0.40

Bmobile

$0.87

Digicel mobile

$0.65

 

Out of bundle rates per minute

Calls to

Mobile

Landline

Calls to UK

$1.37

$0.50

USA & Canada

$0.50

$0.50

Jamaica

$2.21

$1.34

Haiti

$1.93

$1.93

Digicel Caribbean countries (excluding Jamaica, Haiti & Guyana), French Guiana, Suriname, Puerto Rico, Venezuela & India

$1.62

$1.62

Calls to Rest of the World*

$2.61

$1.74

Other Countries**

$6.87

$6.00

* Rest of the World include: Afghanistan, Argentina, Australia, Colombia, France, Germany, Honduras, Ireland, Iraq, Mexico, New Zealand, Russia, Spain, Sri Lanka, Guyana

** Other Countries include: Antarctica, Ascension, Cook Islands, Cuba, Falkland Islands, Guinea Bissau, Honduras, Saint Helena Sao Tome & Principe, Solomon Islands, Vanuatu.

 

NOTE: Calls to satellite phones cost $30.43 per minute.

NOTE: All Rates stated in the tables above are VAT exclusive

   

 

5. Do bundled minutes roll over? 

Bundled minutes roll over for a maximum of one (1) month. For example, unused minutes from January will roll over to February but they would not roll over to March. 

 

6. How do I check my remaining bundled minutes? 

You can check your remaining minutes by dialling *120*1# SEND once your device has a display.

 

7. How does the 3-hour limit for each Golden Number work?

Each Golden Number will have a maximum talk time of 3 hours per day. After the 3 hours is used, you would be charged from your bundle (if available) or at the relevant Out of Bundle rate.

Note: The Golden Number can only be changed by you once per bill cycle.

 

8. Can I purchase additional minutes? 

Yes, you can purchase minutes via the USSD codes below: 

Home Phone Additional Bundles

Local* Voice Minutes Extras

USSD#

Price (VAT Exclusive)

 

Local voice 60 minutes

*220#

$25

 

Local voice 100 minutes

*220#

$40

 

Local voice 400 minutes

*220#

$150

 

Local voice 800 minutes

*220#

$250

 

Home Phone Additional Bundles

International** Voice Minutes Extras

USSD#

Price (VAT Exclusive)

 

International voice 100 minutes

*200#

$59

 

International voice 300 minutes

*200#

$105

 

International voice 700 minutes

*200#

$210

 

International voice 1000 minutes

*200#

$250

 

             

 

Home Phone Additional Bundles

Caribbean*** Voice Minutes Extras

USSD#

Price (VAT Exclusive)

 

Caribbean voice 100 minutes

*221#

$70

 

Caribbean voice 200 minutes

*221#

$110

 

Caribbean voice 300 minutes

*221#

$150

 

 

*Local means calls to all local mobiles and landlines

**International mean calls to USA mobiles and landlines, Canada mobiles and landlines, UK landlines only

*** Caribbean mean calls to other Digicel mobiles in the following territories: Anguilla, Antigua and Barbuda, Aruba, Barbados, Bermuda, Bonaire, British Virgin Island, Cayman, Curacao, Dominica, French Guiana, Grenada, Guadeloupe, Jamaica, Martinique, St. Kitts, St. Lucia, St. Vincent and Grenadines, Suriname, Turks and Caicos

 

 

9. What Digicel Caribbean countries are included in the Bundled Minutes?

  1. Anguilla.
  2. Antigua and Barbuda.
  3. Aruba.
  4. Barbados.
  5. Bermuda.
  6. Bonaire.
  7. BVI.
  8. Cayman.
  9. Curacao.
  10. Dominica.
  11. French Guiana.
  12. Grenada.
  13. Guadeloupe.
  14. Martinique.
  15. St. Kitts.
  16. St. Lucia.
  17. St. Vincent and Grenadines.
  18. Suriname.
  19. Turks and Caicos.

10. What credit limits can I have assigned to my Digicel Home Phone?

You can have the following credit limits assigned:

$300.00 (Default Credit Limit).

$500.00

$700.00

11. How can I increase my credit limit?

 

If you would like to temporarily* increase to the next available credit limit (e.g. $300 to $500), you can call our Customer Care with verification.

If you want to temporarily* increase to any credit limit higher than the next available (e.g. $300 to $700) for the rest of your current bill cycle or permanently increase your credit limit, you can send an email to TT.Customer.Care@digicelgroup.com  or you can visit any of our dealer stores.

You must supply the following information in the email (Please include in the subject of the email ‘Increase’ or ‘decrease’ depending on request).

  1. Name on account.
  2. Phone Number associated with the account.
  3. Security Question and Answer.

Changes will be made within 24 to 48 hours once the qualifying criteria is met**. A confirmation SMS will be sent to you once the change has been made.

OR

You can also call 100 for Customer Care from your mobile device to request a change in your credit limit.

*Temporary changes will last for the period of your current bill cycle.

** Your account must be in good standing (i.e. you must have paid your bill in full and on time) for a minimum of 6 months.

 

12. How does my bill cycle run and what is my due date?

The bill cycles are as follows:

Residential customer:

·         16th of the month to 15th of the next month.

·         Due date: 3rd day of the month immediately following the bill cycle.

Corporate customer:

·         1st of the month to the last day of the month

·         Due date: 27th of the following month immediately following the bill cycle

 

13. Can I sign up for E-bill?

Yes; you can sign up upon activation. 

 

14. What are the criteria for signing up for a Postpaid plan for a residential customer?

You will need the following to sign up for a Postpaid account:

-          Mobile Services Agreement - completed in FULL and signed by the customer/applicant. 

-          Copy of applicant’s Form of Identification - Acceptable are Government issued forms of identification (that is, Driver’s License, National ID, Passport). Note that the form of identification must: 

A. Be in the applicant’s name;

B. Be valid (i.e. expired no more than one month);

C. Contain a visible picture; and

D. Contain a legible signature.

E. For Foreign Nationals, a copy of their Work Permit or documentation from Immigration stating their name, nationality and duration of local employment as well as a copy of their foreign form of identification is required.

-          Copy of Proof of Address – Acceptable are the following:

A. Utility Bills (landline bills, T&TEC, WASA); or.

B. Printed or mailed Bank Statements (RBTT, Republic, Scotia Bank, First Citizens, Unit Trust, Credit Unions, Insurance Company or any credit card statement) – must have printed address.

Note that the following must be confirmed for Proof of Address:

I. It must be in the applicant’s name;

II. Statements should be no more than 3 months old;and

III. Where the document provided is not in the applicant’s name, the addressee must submit a letter authorising the use of the address by the applicant and a copy of the addressee’s valid form of identification must also be provided. 

Note: A person’s Driver’s Permit is not valid proof of address.

-          Security Deposit

If customer is taking a Postpaid (mobile) Home Phone plan they are required to pay a $200.00 deposit.

19. ADDITIONAL TERMS AND CONDITIONS

               

  • Digicel expressly reserves the right to take such legal action as is permissible against any Customer/user engaging in bypass of the service or any other fraudulent activity on the network.

 

  • Digicel reserves the right at any time to alter or replace a (mobile) Home Phone number allocated to you or any other name, code or number whatsoever associated with our Service.

 

  • Digicel reserves the right to terminate any of the plans offered if in its sole opinion the plans are being abused.

 

  • Digicel reserves the right to modify or discontinue (permanently or temporarily) this product offered to its customer at its discretion.

 

  • To the extent permitted by law, Digicel reserves the right to amend or unilaterally change any of the above terms and conditions subject to notifying customers of such amendments. Such notification may be by way of text message, advertisement in the national media and/or our website. If after notice of amendment the Digicel Service is used (e.g. by placing a call), then the amendment shall be deemed as accepted.

 

·         Customers should be solely responsible for keeping their mobile device properly secured and for all activations and other activities that occur on or through their mobile device. Any request made via the use of the USSD code from the mobile device shall be deemed a legitimate request from the customer to whom the said mobile device is registered. Digicel shall not be responsible for any losses arising out of the unauthorized use of a customer’s device.

 

  • Subject to the above, Digicel’s Postpaid Terms and Conditions shall apply.

 

 

 

 

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Digicel (Mobile) Home Phone Terms and Conditions