Christmas Promotion Terms and Conditions

Christmas Promotion Terms and Conditions

The following are the Terms and Conditions governing the use of this Promotion:

1.      What is the Christmas Promotion about?

·         From November 19th 2018 to December 31st 2018 (“the Promotion Period”) Customers will be offered the following as a Christmas Promotion:

 

Prepaid:

  • Customers will receive 25% off on our thirty (30) Day Pick Unlimited Bundle Plan for three (3) months provided that the plan is activated within the Promotion Period and thereafter renewed on two (2) occasions within ninety (90) days of initial date of activation of the plan;
  • Customers who purchase a new LTE/3G handset in any store and purchase a Digicel SIM Card will get 25% off on a thirty (30) Day Pick Unlimited Bundle Plan for six (6) months provided that the plan is activated within the Promotion Period and thereafter renewed on six (6) occasions within one hundred and eighty (180) days of initial date of activation of the plan

Postpaid:

  • New Customers will get 25% off the monthly subscription fee for any Unlimited Postpaid Plan for twelve (12) months when they purchase a new LTE/3G device and a Digicel SIM Card in any Digicel branded store, or, if they bring their own device and purchase a Digicel SIM Card.
  • Existing Postpaid Customers will get 25% off their monthly subscription fee for three (3) months when they upgrade any Postpaid Plan to one of our Unlimited Plans

Note: Existing Customers must upgrade their Postpaid package in order to benefit from the Christmas Promotion

 

2.      How and when will Customers receive the discount?

 

Prepaid:       

  • All Prepaid Customers taking part in the Christmas Promotion will be allowed to benefit from the discounted price for a maximum of three (3) activations/renewals provided that these occur within ninety (90) days from the date of initial activation of the thirty (30) Day Pick Unlimited Bundle Plan.  

Postpaid:

  • Postpaid Customers will receive the discount from their first FULL billing cycle. If a Customer qualifies for the discount during a billing cycle, he/she will receive the benefit of the discount from their next billing cycle; for example, if a customer signs up on November 19th, 2018 the discount will begin for the billing period from December 16th 2018 to January 15th 2019 onwards for twelve (12) months. If customer signs up on December 16th 2018, then the discount will apply from the billing period from December 16th 2018 to January 15th 2019 onwards for twelve (12) months.

 

3.      Which plans will be discounted and what will the discounted prices be?

 

Prepaid:

  • Only our 30 Day Pick Unlimited Bundle Plan will be discounted:
Plan Name Full Price (VAT INC) Discounted Price (VAT INC)
30 Day Pick Unlimited Bundle $390.00 $292.50
Plan Name
30 Day Pick Unlimited Bundle
Full Price (VAT INC)
$390.00
Discounted Price (VAT INC)
$292.50

Postpaid:

  • The following Postpaid Plans will be discounted:
Plan Name Full Price (VAT INC) Discounted Price (VAT INC)
Postpaid Unlimited 350 $350.00 $ 262.50
Plan Name
Postpaid Unlimited 350
Full Price (VAT INC)
$350.00
Discounted Price (VAT INC)
$ 262.50
Postpaid Unlimited 550 $550.00 $ 412.50
Plan Name
Postpaid Unlimited 550
Full Price (VAT INC)
$550.00
Discounted Price (VAT INC)
$ 412.50
Postpaid Unlimited 750 $750.00 $562.50
Plan Name
Postpaid Unlimited 750
Full Price (VAT INC)
$750.00
Discounted Price (VAT INC)
$562.50

4. How long is the Christmas Promotion valid for? 

  • The Christmas Promotion is valid from November 19th 2018 to December 31st 2018. However, existing customers taking advantage of this offer will receive the benefit of a discount beyond the Promotion Period provided that three (3) activations/renewals of the plan occur within ninety (90) days from the date of initial activation of the thirty (30) Day Pick Unlimited Bundle Plan, while new Postpaid customers will receive the benefit of a discount for 12 months.

 

5. What will be the contractual period for new Postpaid customers?

  • The duration of the contract for new Customers will be 18 months 
  • Customers who upgrade their plan will not be required to enter into a new contract.

 

6. Can existing Postpaid customers who upgraded their plan, downgrade at the end of three months? 

  • Yes, customers can downgrade their plan after the 3 month period ends

 

7. Will existing Postpaid Customers who are currently on one of our Postpaid plans above benefit from the discount?

  •  Existing Customers who are already on one of the new Postpaid plans will be required to upgrade their plan in order to get the 25% discount,  for example: Asha is on the Postpaid 350 Unlimited Plan, she will not get a 25% discount unless she upgrades to the Postpaid Unlimited 550 /750 Plan.

 

8. When will the discount be applied to the Postpaid plans? 

  •  The discount will be applied from the December 16th 2018 – January 15th 2019 invoice onwards, for a three month period only inclusive of the December 16th 2018 – January 15th 2019 billing cycle. 

 

9. After 3 months, can new Customers downgrade their plans or terminate?

  • Customers will not be able to terminate their plan save and except for in accordance with the terms of the contract, but they can downgrade their plan after the 3 month period has elapsed.

 

10. Is there a limit to the number of times a Postpaid Customer can upgrade their plan? 

  •  No, there is no limit on the number of times a Postpaid Customer can upgrade their plan during the Promotion Period. Once the upgrade is done within the Promotion Period, the Customer will qualify for the 25% discount for three (3) billing cyles. However, Customers will only be eligible for one discount at a time. Discounts cannot be combined, for example, by upgrading a plan and purchasing a new device.

 

11. Does the Fair Usage Policy apply to the 30 day Pick Unlimited Plan during the Christmas Promotion?

  • Yes. Fair usage of 40GB applies

 

12. Additional Terms and Conditions

  •  The plans referred to herein and the Christmas Promotion are offered for the personal use of individuals and not commercial use or usage by groups of individuals. Any usage at all by an individual that in Digicel’s sole discretion is intended for financial gain or profit by you or by groups of individuals will result in the immediate termination of the particular package.

 

  •  Digicel reserves the right to terminate any plan herein and/or the Christmas Promotion forthwith if in its sole opinion the said plan is being abused. 

 

  • Digicel reserves the right to modify or discontinue (permanently or temporarily) the plans and/or the Christmas Promotion being offered to its customer at its discretion.

 

  • Digicel reserves the right to at any time, with or without the notice, to vary or cancel the terms and conditions of its plans and/or the Christmas Promotion. In the event of Digicel giving notice to customers of any such changes to or cancellation of the bundle, it shall suffice for Digicel to give customers notice via messages to customer’s handset/device or to post such notification on Digicel’s website. Any such notification shall be effective immediately or as of the date referred to in such notification.

 

  • Customers should be solely responsible for keeping their mobile handset properly secured and for all activations and other activities that occur on or through their mobile handsets. Any request made via the use of the USSD code from a mobile handset shall be deemed a legitimate request from the customer to whom the said mobile handset is registered. Digicel shall not be responsible for any losses arising out of the unauthorized use of a customer’s handset.

 

  • Subject to the above, the standard Prepaid and Postpaid terms and conditions and Digicel’s Fair Usage Policy shall apply.

 

Top Up
Digicel Trinidad and Tobago offers a variety of easy ways to Top Up your prepaid account.
Need Help?
Questions? We’ve got answers. Browse through our list of FAQs.
Live chat
We’re excited to chat with you. Live chat available from: 7am - 7pm daily Click the button below to get started.
Christmas Promotion Terms and Conditions